Furniture Fair

Let me tell you my experience with Furniture Fair.:

In September of 2019, I ordered a sofa and chair made by Smith Brothers of Berne Inc. It was delivered to my home the following November of 2019.

The salesman knew nothing about furniture. He was clueless about fabric, furniture construction, and couldn't even get my phone number correct on the order. As a result, I wasn't aware of its arrival at Furniture Fair's warehouse until a month after its delivery.

I was supposed to get a 15% discount for cash, and I got it on one item, the least costly one! When I asked where my discount was on the other, the only response was, "it was a special order item?"

I wish that had been the extent of my issues with these items, but that wasn't the case. A few months after delivery I noticed red rashes on my body, and I felt itchy all over. In fact, I couldn't stop scratching my skin. I soon discovered I was allergic to the fabric covering the sofa and chair, The way I could sit in them was to cover them with thick blankets.

One day I saw what appeared to be vapors coming from the sofa. I suspect the vapor were outgassing of the toxic chemicals used to make the materials. They were likely responsible for my skin maladies.

When I moved the sofa around, it creaked betraying a lack of torsional rigidity. The salesman told me that the frame was made of kiln dried hardwoods screwed and glued together. Likely the frame is made of MDF wood held together with a few nails.

The sofa was miserable to sit on. I felt like I was sitting on a big bag of marshmellos. The seat cushions provided zero support. After a few minutes, I was so uncomfortable I had to get up. In short, this sofa was absolute rubbish.

There were problems with the delivery. The delivery guy parked a big heavy truck on my driveway, and when I told him I didn't like it, he got defensive and confrontational. I thought he was going to assault me, so I took measures in case he did. Fortunately, he backed off.

I sent a letter to Smith Bros, and I got an angry phone call from some loud mouth who tried his best to rationalize my complaints with a lot of marketing gobbledygook talk. Fortunately for him, I received the call over my voicemail; otherwise I would have had a couple of choice words for him. I later contacted this clown told me Smith Bros would recover the couch, but when I tried to get this done, I couldn't get in touch with him.

What I'd like to do is drag this rubbish to my back yard, douse it with gasoline, and set it on fire. Then I'd make a video of the blaze and post it on the Internet. Unfortunately, my HOA and the fire department might frown on my behavior.

I have to get rid of this junk, so I tried to do a consignment with a used furniture store. They didn't want it. Next I tried advertising it on the Internet. I got two responses, both from scammers. My last resort is Goodwill. Maybe I can give it away?

Finally, I did a Google review of Furniture Fair, and guess what happened? It was edited saying I was a happy customer pleased with my purchase! I wonder who did the edit?

What's on my mind?

Crappy couch from #FurnitureFair!

Thanks for selling me a crappie couch that is made out of even crappier fabric that started balling up within weeks of purchasing it.
Was told I cannot return it, nor get a refund! Was told they would send a tech out on September 1,2023 to look at it. I stayed home and lost $200.00 not working that day! Was supposed to be at my apartment by 12:00 and got a call he wouldn't be here, he would be here in one week.
Next week no call and no show! I missed another $200.00 work! The following week I get a tag on my door from furniture fair saying sorry we missed you! Ya, I guess you did!
I clean homes for a living and waited 12 years to buy a couch! I work very hard for what I have and do not live in $1 million home! I live in a one bedroom apartment in which I take a lot of pride in the fact that I work very hard to maintain everything I have!
Shame on the two of you! If you're dad was still running furniture, fair, this would have never happen!
I have several pieces of furniture in my apartment that I have had for a while. It was good quality furniture when your dad ran furniture fair. You have ran his stores down hill and selling junk to hard working people who where loyal to you!
First pictures are of the couch I bought, the cover to put over it and last picture is my IKEA couch I have hade for 12, yes 12 years!
I live by myself and have no animals, my grand children come over occasionally, but take their shoes off and do not eat on my couch!
If I can make a $400 IKEA couch last 12 years, why can't $1000 couch last three months? Never will I ever buy anything from furniture repair again after buying furniture from them for 35 years!