Frame USA has a rating of 4.57 stars from 727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, good quality, and custom size. Frame USA ranks 4th among Printing sites.
First time ordering and will never purchase frames any where else but Frame USA. Great selection, excellent quality & workmanship, well packed and arrived in timely manner.
I love that I can buy frames made in the USA. Thank you for having this business!
Very pleased with expedient shipping. Everything arrived well packaged and in tact. Because they were a close out with an incredible price, I didn't mind that I had to sand rough areas from each frame.
I have purchased from them previously with satisfaction.
Needed quantities for an art show.
Informative, easy, and efficient. The selection as well as the quality was great.
I have satisfactorily ordered from you previously.
I appreciated the number of options for designing my frame. It turned out beautifully. The sales were really great too.
The checkout experience and updates about shipping are great, but unfortunately, the products were not quite up to par. Out of the 20 frames I purchased 4 of them were broken. 3 had broken glass and one had a broken frame. Update: Although I didn't put in for replacement frames, because of my review I was contacted by a brand manager to let me know that they will be replacing the 4 frames that were broken. Awesome customer service!
It was recommended to me by my boss.
They were the most affordable for the reason we needed them.
This was my first time back after Frame USA's system upgrade a couple years ago so I had to re-register as if a new customer. Not a big deal, this happens often enough and I was aware of this process thanks to their emails. Products were easy to find on the site. The product and order pages had a smooth flow except for a small glitch after completing my order, when the SiteJabber pop-up screen appeared and there was no way to click out of it... not even clicking the "stars" to begin a review did anything. I just had to close my browser window.
As a creative professional, I was seeking quality without being raked over the coals as I would be at a framing center, whether stand-alone or inside a big box craft store. It's a bonus that their products are made stateside.
Customer for ten years, my initial order of 18 or 20 frames is serving its purpose in a high school's Gallery of Principals (with several frames waiting in the wings). My most recent order of a t-shirt frame was made after great disappointment with the selection at local big box craft stores and other retailers. I may not order frequently but I know I can count on quality products when I need them.
Really easy and convenient to custom order a mat for my print. Well-priced too. I would like to say that I appreciate the packaging to keep my mats from getting damaged, but it was a little over the top the amount of cardboard for two very slender mats. Maybe you can use carboard corners to protect mats and then put them in a smaller cardboard box mailer.
I received no tracking and their order status lookup wasn't working/updating online. I had to email customer service for ETA.
Google search brought this company towards the top. Also, the measuring user-interface was really easy to understand.
Competitively priced, easy to order
Ok. I know wood is pricey and labor also but I feel there used to be a lot more choices for frames from this company.
Not a lot of quality competition.
Options are limited.
Ordered a variety of samples to see what they're like. Seems like great quality. Service was excellent
very quick reply
Looking for new vendor for my frames
Needed samples to compare
Prices are reasonable, quality goods, great website that lets you visualize what your frame will look like with mat, etc. Mat color samples aren't quite true to life but that's typical on a computer monitor. I measured three times and was very happy when my two art prints both dropped right into their frames, perfect fit. Would order again.
Best prices, especially for custom sizing, best online visualization tools, accepts fractions of an inch measurements, excellent selection to choose from
Might be jumping the 5 star gun but so far so good. Just pray the frames get delivered in one piece. Thank you to all for your wonderful frames.
One of the church members ordered through you before and we are hoping the frames will be the same. Very happy with the first order.
I was disappointed. After reading the description that went with the product, I had an image in my mind that did not match the frame I received.
Hi Barbara. We are sorry to hear of your disappointment. We would be happy to issue a replacement if the quality/product did not match your expectations. Please feel free to reach out to us at sales@frameusa.com and we would be happy to help.
Not great quality. Edges did not always line up. Measurements for the standard 9x12 were off by nearly 1/4 inch. Cheap foam core backing. Low quality.
Looking for low prices for solid wood frames.
I liked the look online.
Web site easy to navigate and appreciated the various explication. Happy to see, made in USA.
Although the item I purchased was a great value, and a very nice product, the fact that the glass in the frame arrived broken was totally avoidable. The service I received to replace the glass was very fast and very good. Had the glass been packaged in the original shipment the same as it was in the replacement shipment there would have been no problem to begin with. All in all very satisfied with the product and the timely response and customer service.
I received a response to my issue within 24 hours. Filling out the claim form was easy and quick. The problem was resolved very quickly.
Special sales that I receive in e-mails.
I always check the closeouts first and usually find what I am looking for.
* Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Frank! I'm very glad that we were able to get your issue resolved and that you found the process to be easy! Shipping can always come with unforeseen challenges, and I apologize that your glass arrived broken the first time around. Please let me know if we can do anything else to help you out.
- Madelyn Holman, Marketing Coordinator, MHolman@frameusa.com
Easy and clear--not a ton of add ons! So many other websites will have a starting price, but by the end it's 3x more expensive!
Ease of use, clear communication, fair prices.
It was easy to order and the selection was really good, just what I needed in one place!
I liked the style, simple yet elegant
Have water colors in different sizes and these frames were perfect for what I needed>
Love the metal frame but the footing broke off the clamp as we placed the artwork. Luckily it uses pressure to stay in place and there are multiple ones. But that was not what we expected. The plastic frame we purchased is too difficult to snap in with the artwork. It is much too tight. We didn't use it.
Needed a custom frame and you are one of the only sites which allowed me to create a frame of the size I needed. Most sites force sizes - I need what I need. :)
Negative overall, the frames very different than the website. Customer service was not professional at all
Not professional
Based on the pictures
* Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Razan,
Thank you for reaching out and leaving a review. I'm sorry to hear that you had a negative experience with our site and our customer service. We hold ourselves to the utmost standards when it comes to our customer service, so I will pass your message along to the right people. Please feel free to reach out to HRogers@frameusa.com with further details of your experience so that I can eleveate this problem to the proper teams.
Thanks,
Hannah
We purchased an item and were happy when it arrived. Site is easy to manage
American Madr Company
Liked the look, and color accented what we hanging
My ordering experience, selection of frames, fast shipping we're all Great! I will definitely order again. The best price & selection I've seen!
Recommend by my daughter who was thrilled with all her frames.
I needed large frames to put on a big wall.
I love frameUSA. They make quality frames at a fair price. Customer service is responsive and helpful. Turnaround/shipping times are excellent.
Of 5 frames ordered in 2 different orders, all frames had gaps in corner joints and/or were misaligned on 2 or more corners. In one case there was a waxy white putty covering imperfection on frame surface. Would expect at least the corners could be flush. There was also some chipping of paint right at the corners.
Have not received a response yet. I assume they will respond positively or I will have to write another review.
Seemed easy, quick and reasonably priced, though there was not a lot of sizes and styles to choose from, as you might find in a frame shop. But to keep costs down, so must you have less variety to offer.
Required custom sizing for personal artwork. They offer a well proportioned plain white from of decent depth.
Great and quick online ordering experience. Frame and material is fantastic. Issue is shipping handler not caring for the package's transport.
Price and material provided for the custom size i needed
Needed an unusual custom frame size of 29"x25.5"
The products themselves were fine, but poorly packed for shipment. Several pieces fell out of the package and were lost in transit. The company replaced them, but overall it took three weeks to receive the complete order. As a result, I missed the deadline for submitting my entry to an art exhibit.
The company shipped replacement parts by UPS second day service at no cost to me.
Found on internet.
The non-standard frame dimensions I needed were not available in my community.
* Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi John,
Thank you for reaching out and leaving a review. I'm sorry to hear that you were missing pieces from your package. That is not acceptable and we would love to help remedy this situation. If you wouldn't mind reaching out with your order number and details of what was missing from your package, then we would be more than happy to get this issue straightened out. Please feel free to reach out to me at HRogers@frameusa.com and I can direct you to the right team to help fix this problem.
Thanks,
Hannah
The website is easy to understand and navigate. I was a bit confused at first when i couldn't find custom sizing options but it was because i had selected "in stock only" frames. Otherwise a great product, store, and ability for even the "little guy" to order quality frames at reasonable prices!
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Offering picture frames, posters, art and more for over 35 years! www.frameusa.com has a great selection, low prices, fast delivery, and friendly staff.
Hi Mia! I am so sorry to hear that some of your frames arrived damaged! I will have one of our customer service reps reach out about getting some replacement frames sent! We stand by our quality and if you receive frames that are damaged we will make it right! If there are any other concerns you had while shopping with us. Please reach out to me at BSanders@Frameusa.com and let me know. -Brooke Sanders, Brand Manager