Forbesservicecentre

I am totally disappointed in their diagnostic skills and professionalism at the counter. I guess if you just want basic jobs and procedures done on your vehicle they may be ok but to have in depth high diagnostic skills, they fall way short. We recently brought our truck in to diagnose a misfire and loosing power when engine reaches operating temperature The first time we brought it in, it displayed fault codes and were told they could not find anything wrong with it? Codes usually tell you at one time there was. So we were charged around $75 and nothing resolved. When it happened again shortly after, they said bring it in and leave it with them and should be no charge to go over the diagnoses, wrong as we were charged double and still no answer to the issue telling us this time there was an oil pressure issue that wasn't there before and that needed to be addressed first. When I asked how they checked that the oil pressure was low, they said the scanner showed it? [ no actual print out to confirm this so when I ask if they did a follow up to confirm this using a oil pressure master gauge or do a freeze frame with the scanner they then saw I was not just a naive customer and totally ignored me or discussed things any further. Guess what, we have driven this truck many kilometers since and the engine hasn't blown or quit, just the same issue when warm. And we are out of pocket over $ 200 for no answers or explanation. I always like to give local small businesses. Support and recommend people their way but not when being ripped off. When it comes to diagnosing in the modern automotive world, you need someone that can go beyond pulling up codes and assuming. BTW just to let you all know I am a retired master tech over 45 years, so I do know what I am talking about..