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Firmoo has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Firmoo ranks 118th among Eyeglasses sites.
I bought glasses and they were the wrong PD. My fault. Firmoo did issue me a refund but I guess they expire. I'm pretty disappointed to lose $65 on glasses that I can't wear.
Plus their try on feature is horrible.
If you buy glasses from them, you can't return them. They will issue you a refund to buy another pair and suggest you donate the ones that didn't work. The refund is only good for about a month or two, come to find out.
Gain trust and grow your business with customer reviews.
Hi Eva,
Sorry for the inconvenience caused. Generally, we can offer coupon or refund for after-sale cases. For coupon, if it is expired, we can help you to extend. And if it is refund, it will be issued to the original card. Therefore, would you please send us your order number for checking? We can definitely help you!
You can contact us by the following ways.
Email: service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends)
Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-4 p.m. PDT.)
Live Chat: Start a live chat on our website (Everyday, 5 a.m.-8 p.m. PDT.)
Looking forward to hear from you.
Sincerely,
Firmoo Customer Support Team