Firestore Online

Have ordered here in the past due to decent pricing, but won't anymore. The customer service is AWFUL. I've called a few times to check on my very late order and the same guy answers the phone every time. He always promises to call me back or email me but never has. I've been waiting 47 days for an order that was supposed to take 15. Email support never gets a response at all. They've basically taken my money and haven't given me a product or any explanation. Shop somewhere else.

Place is a scam they have no pellet stoves they tell you it's damaged 5 to 7 weeks there waiting on manufacturing place is a joke there not in the us there website I looked up the address it's a house call bbb get them shut down

Don't get fooled with Firestoreonline site. Items on the website are mostly out of stocks. They don't have warehouse, only drop shipping which cost more money. I spoke to customer service rep and he don't even know what is going on with my order. I have absolutely nothing positive to say about this company and will not ever recommend them to my family or friends and will not ever order from them again. I am frustrated with calling and never getting this problem solved. I feel that they could care less about customer service. NEW management? LIARS!

I ordered a beach towel last year and STILL not arrived. Every time I email them I get the same email back saying it will be delivered by 26th August 2018! It's Feb 19 ffs!

This business is a scam billed my credit card and never received my badge don't order from this company they will take your money and you get nothing but a bill I am getting in touch with the better business bureau

All these reviews are correct. I was successful in getting my money back through a credit card dispute. Once American Express realized their numbers were disconnected the dispute was closed and refund processed.

Unfortunately, I have found out too late that this store is the biggest scam ever and probably doesn't even have ANY goods to sell at all! Everything that has happened to all the folks giving reviews, has happened to me too! I ordered a bundle of stuff back in July 2018 but nothing has arrived. One order was supposedly delivered to me but nothing was. How can they get away with it? Why can't "Sitejabber" do something about it? Every review is a complaint. Someone should be able to stop them.

Ordered Dutywear Deluxe XXXL Fire Gear Bag with custom embroidery, upon opening package found gear bag had very sharp slice in it as if were cut on machinery? I contacted their customer service and sent pics, "#firestoreonline" implied that I had cut it opening the bag. I sent pics of the shipping bag with comparison to where the cut was on the gear bag to show that would have been impossible! It's been almost 2 months now and I have yet to receive a replacement and the damaged bag was already sent back!

This company does not return emails or calls. Takes your money and runs. Tell your bank to attempt to get your money back as soon as possible. I should had realized it was fake when everything was $12 each. Though it was many one of those Chiense warehouses.

I ordered a wallet about a month ago as a gift for Christmas. I emailed the company numerous times and have recieved no response. Total scam company. Oh and here's my order number so you can't comeback and say I ordered somewhere else. ORDER #*******

No contact number only email that is never replied to. Fake feedbacks saying they are excellent. No goods or response! Seeking refund from card issuers.

What a terrible company I ordered 12 chairs and paid with credit card! It's been over 30 days still NO CHAIRS
Do NOT do business with this company it's a SCAM

When I ordered my items I was told they would arrive in 7 days. After 12 days I called to find out where my items were. I was told they had not even shipped because they did not have them in stock. I was never notified of a back order problem. I went to cancel my order and was told they did have them and they would ship that day. When the items arrived a few days later it was not what I had ordered. I called them again to fix their problem. I was now told I needed to return their mistake before I could get a refund. I had to threaten to contest the charge with my credit card company before I got the return label needed to begin the refund process. I am pretty sure I will have to still contest the charges since I have little faith they will refund my credit card payment. Not sure how a company stays in business with this kind of service.

I ordered a unicorn charger June 12 every month I've been checking sent a email yesterday asking why a delay August 26 no later it's October really. This guy responded send order number they check well here's my order number An the crash on the site

No update on if item has even shipped, 4 weeks since order, no response to two emails requesting update. Feels like a scam or a company who don't give a dam about customers, either way would never purchase from them again and although small value I will pursue them

I ordered a unicorn phone charger for ten bucks 3 months ago and still nothing! I emailed them and a robot answered me giving me a delivery date FROM A MONTH AGO! So I emailed them again and now they won't even answer me. Their products look really cute but I promise you if you order from them you might as well go flush your money down the toilet!

I ordered a beach towel back in beginning of the summer, have been waiting for at least 5 months now. Wrote the company twice and never got a reply.
They should really be reported somehwere, because it is fraud.

I ordered my daughter the unicorn charger and a chargeable case back in July, still nothing! She asks just about everyday for them and when they're coming, makes me sad that I wasted money that was for my child to a "company" that doesn't care!

I feel taken advantage of by this site. If sites like this are allowed to just set up and say "hey buy this item really cheap." And never shop the item and keep the money and never have a way to get in touch with them to confirm. They do nothing but sit back and take everyone's money

I ordered this item 3rd august 18 still not recieved paid for not recieved it is now sept 23rd sent them many emails last one this morning saying it will b delivered 8th august due too demand are they taking the micky looks like ill have to write a piece on facebook telling people not to buy items from this seller

They take orders but do NOT deliver.
They just send out generic emails saying that item will be dispatched.
Fake company.
Do not order from them

I ordered from them 3 months ago and have received nothing. I a email saying it had been shipped, then one saying that because there were so many orders being taken things might be delayed. I got the same email again when I asked what was taking so long, and now I get no response when I try to email them. If I could give them zero stars on here, I would. DO NOT BUY ANYTHING FROM THEM!

I DO NOT recommend Firestoreonline... Literally such a nightmare to work with. I ordered Husband's uniform along with equipment from them (located in Edgewater, so basically local) because the EMT program only allows you to purchase from two approved stores (Firestore or Cubico). We reached out to them through email several times, no correspondence with updates on our shipment. It had been in "Awaiting shipment" for days. Friday comes and STILL no updates. My husband gets a hold of them. He is trying to be understanding but they basically run him in circles. No resolution until Tyler pushes for one that they didn't want to offer. Go to find out, our package had been set aside with no intention of shipping. We paid $15 just in shipping alone. The man said he would send it out and we may or may not receive it by Saturday(today). & that he would refund $5 for shipping. Well the package arrived BUT with ONLY one item out of the two that were NEEDED. They also refunded the entire amount for the one item we needed that we didn't receive. Which the cancellation of that item was NEVER discussed. So upset with this place! Mind you, I placed my order at the BEGINNING of this month. Their website advertises a tracking number 24 hours after order placement and then same day shipping excluding a group of items which we had none of. We received no updates, no correspondence with our items PLUS a canceled order. Do not recommend.