Filson

I bought the journeyman on a trip to DC at one of their stores. I wore it one time. ONE TIME. I tried to return it immediately after because the straps did not fit comfortably for long-term wear. I'm a woman, I have no idea if that is part of the issue but the bag sags even when the straps are at their tightest and it's uncomfortable. I told Filson that I had worn the item. I was very clear about the situation. I sent the bag back. They sent it back to me saying it was not saleable because it was worn. Yeah I told them that. I contacted customer service again because I can't believe that a $500 bag isn't returnable after 1 use. I was denied again. They say it's their 'policy'. WTF kinda policy is that? They don't care at all about customer satisfaction. So yes I have a very expensive, cool looking, uncomfortable bag that I can't travel with as planned. I will never spend money with them again. What gets me is they don't tell you the return policy at checkout. The sales reps are all about the lifetime warranty. But at no point do they say, hey once it's worn you are s.o.l, and cannot return it. That would have given me pause at checkout. But come on, it's a bag, not underwear. Also, because I bought it instore, I can't leave a review online! These A-holes at Filson know exactly how to screw you over.
By the way - there are dozens of Filson resellers online who ALL have money back satisfaction guarantees. Some as much as 60days after purchase. So had I bought the bag through anyone other than Filson directly (even amazon) I would have been able to return it.