When my order was taking too long, I contacted them to ask if it could be sent to another address because I would be traveling soon. They responded promptly as if they were going to accommodate me, and still sent it to the old address. After a lot of hassle with FedEx I was finally able to retrieve my package, only to find out that the sunblock I ordered was not what was advertised. Will never use them again.
Supposed to be shipping orders next business day but 6 days after the order still wasn't shipped and they don't easily respond emails very unprofessional service also just noticed when I search that they have really bad reviews all over the internet and BBB F rated, nothing but complaints about them. I suggest go pay few $ more some where else and be happy.
Tip for consumers:
Don't waste your time and money spend few bucks more get it from a more credible and known business and be happy.
I ordered $34.86 worth of product on 01/09/22. My CC was charged that day through Pay Pal. No tracking number received (by 01/11). Contacted Family OTC by email, on 01/11 their response was muddled. Contacted again on 15th, their response, 'your order has been dropped off at Fed Ex., sorry forgot to get a tracking number. (Order was to be sent by USPS). The company no longer will respond.
Tip for consumers:
DON'T order from this site
Products used:
Haven't received the product, a refund or explanation
Don't trust this site! They took my money and didn't fill my order for weeks, didn't respond to any emails I sent reaching out to them, and I ended up having to open up a dispute with PayPal to get my money back.
Tip for consumers:
DONT DO IT. THEY ARE A FRAUDULENT SITE.
Products used:
I never received my product
I ordered some eye ointment in early August.
They took my payment and I have yet to see the ointment and have requested an update 3 times and never get a response.
I called the number that comes up on google but it is just a recording and you can not leave a number.
I think this is a scam.
The items were as described, delivery was super fast. The seller really cares about their product and packages it well. I love the deals I find with this store.
I buy eye ointment, about 50 tubes per order. Their price isn't always the cheapest, but free shipping if order enough. Always packaged well to prevent damage. Prompt shipping.
I purchased two products from them 2 weeks ago. I still have not received the items nor have I received an email stating the items shipped. I tried emailing them but haven't heard back yet. I will be opening a dispute on PayPal. Don't buy from them!
Products used:
Never received them
I placed 2 large orders yesterday of 7 different items. The next day they canceled both orders entirely claiming they don't have the inventory. None of the items?! Seems like a shady company to me. Now I have to make sure I get refunds. Ugh.
Tip for consumers:
Don't waste your time ordering from this site.
Products used:
Didn't get anything that I ordered.
Got my 1st order for this year from this site and received what just I expected. I ordered 5 times already from here last year and never been disappointed. Hope they can keep up the quality service that they are giving. Thumbs up!
Products used:
Preparation H
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.