Fabric Guru

I originally left a negative review which I have now removed with an updated comment.

I ordered swatches for outdoor fabric and as expected, the charge was placed on my credit card. A day later I received an email that said my order was completed. I assumed that meant it was shipped, but I did not receive any notifications about shipping or posting. I checked back every day and my account showed the same complete.'

A week later, I gave up and wrote a review about the lack of communication and that I assumed this was just just one more gotcha' website for some crap out of another country and sometime in the next three months I might actually get something similar, but inferior, to what I thought I had ordered.

Also, one week later, I lost patience with the same complete' showing up on my order, but no information about shipping or posting, so I put on my mask and headed to my local fabric store to buy the outdoor fabric my customer needed.

When I returned home from the fabric store, I discovered that my swatches had arrived and the fabric is nearly identical to what I bought at the fabric store. The quality is high and the colors exactly as portrayed in the images on the website.

I still think the customer service (communication) needs to be improved, hence the four stars instead of five, but if the swatches are actually representative of the fabric, I will order some to see how it goes.

The swatches are large enough to see the patterns and to judge the quality. I have uploaded photos to show what I received. Very nice swatches.

I just received my material to recover the cushions of my patio chairs. It is perfect! Exactly like the picture on the website and it's going to look amazing on my chairs. I am definitely ordering again for bench cushions on the picnic table my husband is building and place mats! Below are the chairs I bought - I painted them white. The fabric will match our newly painted house perfectly!

I ordered fabric from this company but didn't get a confirmation of my order. I left 2 messages for them and then received an email telling me my order had been shipped. It took less than a week to fill my order. I was very pleased.

This is absolutely the best place to purchase fabrics. Forget going to your local Joanne's. Fabric Guru offers a better experience for those seeking superior fabrics at great discounts. My usage has been exclusively for home decor & upholstery fabrics. Sofas, chairs, cushions for outdoor furniture, valances & curtains. I have never seen fabrics of such quality, offered at such awesome prices. I can say with confidence, I have saved, not hundreds but thousands of dollars, using Fabric Guru.

Best prices, huge selection, great online viewing. My order was pulled and cut within hours of ordering and out for delivery today. You won't shop anywhere else after giving them a try.

Their customer service was very helpful when I called with questions about shipping, and the sample swatches they sent before I made my final fabric choices were cut to best show the pattern repeat. Very satisfied with the fabric and the service.

The fabric arrived on time, however, it came dirty, frayed, and did not match the online depiction in color, hue, brightness, and saturation. Not happy with my purchase!

I love FabricGuru. They are so professional, always confirm your order, email tracking number so that you know where your order is, your fabric comes very nicely wrapped. They have a wide variety of fabrics and very good prices. They have a return policy, which states that you can return your order within 30 days and you are fully refunded less shipping charges (I just tried it; so we'll see if it works), but it has thus far been a joy ordering from them.

I've shopped with Fabric Guru for about 4 years and I love their low prices and high quality fabrics. Without Fabric Guru I wouldn't have been able to use designer fabric to make drapes for my home and my families homes. I get designer fabrics from Fabric Guru for less than I would pay for lower quality fabrics elsewhere. The high quality fabrics come in wider widths and go a long way when I make camper window shades and curtains. The decorator fabric has a substantial feel and makes gorgeous drapes. Fabric Guru always ships fast and their shipping rate is one low rate. I get to make so many more projects with Fabric Guru!

. I have been waiting for weeks for fabrics and goods from other suppliers. Thank you, Fabric Guru for consistently excellent service. Very much appreciated.

I ordered 2 yards of fabric and they immediately charged my credit card. But 2 months later and still no fabric! Phone calls go unanswered, I did talk to someone once and they said it was on backorder. That was a month ago. Now I can't even get in touch with them. Buyer beware!

Wonderful experience with these folks, two orders in a row! Buying more of a fabric I had ordered previously was simple and easy and the fabric arrived in record time! Great quality goods, well-packaged (even when it arrived in the rain, it was protected!) and the pricing just cannot be beat! I would recommend this group to everyone I know, and I have!

I ordered the fabric less than a week ago and have already received it! And this is during the covid 19 mess. Great price on really good fabric! This was my first order with fabric guru but it won't be my last!

I ordered a vinyl fabric for a furniture project. The selection and prices were very good. The fabric came securely rolled and well protected in less than a week. Love the flat rate shipping so you know what to expect. The fabric is beautiful and exceeded my expectations, it was certainly a great buy at the price. Looking forward to more projects and using FabricGuru.

I ordered Sunbrella fabric, discounted. It said it had grease spots, so tiny, 409 washed it right out. Super sale price! Arrived quickly! On a bolt! Also ordered Richloom Birdie. I covered my worn out chaise lounge cushions & added attached pillows. I've received tons of compliments!

I am so pleased that FabricGuru.com was in my Google search. From start to finish this was the perfect online shopping experience. The prices are terrific, the sample was shipped in a timely manner, excellent customer service, very good shipping price and my absolutely beautiful fabric was shipped the first business. I am one happy customer and FabricGuru.com will be my first stop for any future home decorating projects.

I have been buying from Fabric Guru for about 15 years or so... have never been disappointed. Half of my furniture is covered with their fabric! I'm a happy customer...

Selection, great! Prices, unbeatable! Selection, second to none! Service, OUTSTANDING! As an interior designer myself with access to numerous decorative textile vendors, I will rely on FabrucGuru as my source for my personal home and when possible, my clients. So glad I found FabricGuru!

Fabric Guru is a fabric lover's dream! It is like a fun treasure hunt every time you visit their website. Not only do they have thousands of yards of drapery and upholstery fabric at great prices, they have exquisite fabrics that you can typically only buy through an interior designer. You truly never know what you will find. They ship lightning fast, have fabric samples for $1, and have a wonderful return policy. What more could one ask for?

I really appreciated getting an answer to an email inquiry within 1 hour, when most places just let customer emails go into a black hole and never respond. My issue was resolved immediately, with frequent communications along the way. Fabric Guru is on top of their business, really does a great job of making the process easy, affordable and enjoyable. Thanks so much, Leslie!

You call and call and leave messages with no response. Not worth the risk there are other options in the marketplace.

I have ordered from Fabric Guru several times and always completely satisfied. They have the best prices, large selection and great customer service. I made a mistake on an order and they got back to me quickly and cancelled it. Reordered the correct fabric.

I ordered fabric last night at 4:50 pm online, no where on the main site does it say it is a U.S. company, nor does it say U.S. funds. (This site came up in my google search for Canadian Upholstery). After discussing my order with my sister she explained the duty fees, added to exchange rate, I knew I couldn't afford all the extra charges, I immediately tried to email the company back to cancel. Well, guess what, you CANNOT reply back to their email. So I started calling, well, guess what, they DO NOT ANSWER THEIR PHONE! I waited on hold, it asks if you would like to leave a message, which I did numerous times, but then decided to wait on hold even if it takes all day, welll, GUESS WHAT... it eventually clicks you off so YOU NEVER GET TO SPEAK WITH AN ACTUAL PERSON! I called the next morning and all day, same thing! I then got an email at 3:30 pm stating they had shipped my order! Thanks Fabric Guru, in this time of Covid 19 when finances are ridiculously tight for all of us, you have NO EMPATHY! I bet if I was leaving a message saying I wanted to add to my order they would have attended to that matter immediately! Not impressed with customer service! I cannot comment on quality of fabric. Very disappointed so far!

UPDATE: I received a phone call from Alex 10 minutes after leaving (another message to Fabric Guru) stating I was very upset they had sent out my order and that I was going to write a negative review, she notified me that she called FedEx and requested they return my fabric to the store and that she would refund my order immediately. VERY THANKFUL to Alex! Thankyou for calling me! Communication is key to customer service, wish they had called sooner as I stressed (on top of Pandemic stress) for 20 unnecessary hours.