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ExploreTrip

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Overview

ExploreTrip has a rating of 3.4 stars from 1,332 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExploreTrip most frequently mention good experience, flight tickets, and support team. ExploreTrip ranks 16th among Plane Tickets sites.

  • Service
    340
  • Value
    335
  • Shipping
    316
  • Returns
    325
  • Quality
    330
Positive reviews (last 12 months): 96%
Positive
24
Neutral
– 0
Negative
1
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21
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What reviewers want you to know

Positive highlights

  • Customer service was nice and worked out the kink in my reservation.

Critical highlights

  • I put in the wrong credit card number when booking.
  • Exploretrip.com an online travel agency is a liar, phony, inconsiderate and a sucker.
How would you rate ExploreTrip?
Top Positive Review

“Loading extra long time after clicking booking button,...”

Sergo K.
4/23/23

Loading extra long time after clicking booking button, with no message that its processing or just got frozen

Top Critical Review

“I gave too many stars!”

Nick D.
2/18/20

The worst experience I ever had. Eastern China Airlines cancelled my ticket because of Corona virus, and promise everyone full refund. However, explore trip that I booked this ticket through told me that I can get back only ticket price without fees and taxes. It comes up to 50 of the price I paid for. Of course, I did not even received money yet, and nobody is answering the phone. Guys lets take them to the court!

Reviews (1,332)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (98) customer service (169) travel agency (28) confirmation email (24) customer support (19) flight ticket (23)
Thumbnail of user gregoryr831
Gregory R.
1 review
0 helpful votes
“Nice and easy”
December 27th, 2023
Verified purchase
Reason I chose this business:

Because I always use it

  • Respond as company
Helpful  (0)
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Thumbnail of user sergok2
Sergo K.
1 review
0 helpful votes
“Loading extra long time after clicking booking button,...”
April 23rd, 2023
Verified purchase

Loading extra long time after clicking booking button, with no message that its processing or just got frozen

Helpful  (0)
Thank you
Thumbnail of user amberm1158
Amber M.
1 review
0 helpful votes
“Great and convenient”
December 2nd, 2023
Verified purchase
Helpful  (0)
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Thumbnail of user lobnana
Lobnan A.
1 review
0 helpful votes
“Easy to use”
April 21st, 2022
Verified purchase
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Thumbnail of user jenism
Jenis M.
1 review
0 helpful votes
“Good experience and cheap prices thank you very much”
April 20th, 2022
Verified purchase
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Thumbnail of user sethw158
Seth W.
1 review
0 helpful votes
“Very user friendly”
March 8th, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user gaila243
Gail A.
1 review
0 helpful votes
“Quick and safe”
February 28th, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user herminiab6
HERMINIA B.
1 review
0 helpful votes
“FAST AND EFFICIENT”
April 5th, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user mykap1
Myka P.
1 review
0 helpful votes
“Site is smooth”
March 4th, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user pierrep117
Pierre p.
1 review
0 helpful votes
“Good stuff!@”
July 11th, 2023
Verified purchase
Helpful  (0)
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Thumbnail of user golany
Golan Y.
1 review
0 helpful votes
“I got the catch”
May 20th, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user melissae792
melissa e.
1 review
0 helpful votes
“Thanks for having entries for the TSA precheck and...”
February 7th, 2022
Verified purchase

Thanks for having entries for the TSA precheck and the freq flyer numbers. That is an amazing feature!

Helpful  (0)
Thank you
Thumbnail of user yerl2
Yer L.
0 reviews
0 helpful votes
“Too many questions”
January 18th, 2022
Verified purchase
Reason I chose this business:

Accurate pricing

Helpful  (0)
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Thumbnail of user jagdevd
Jagdev D.
1 review
0 helpful votes
“Booking experience”
February 28th, 2022
Verified purchase

I'm impressed with the overall booking experience and appreciate on your follow up.

Reason I chose this business:

I was informed about ExploreTrip by my office colleague.

Helpful  (0)
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Thumbnail of user mitras6
mitra s.
2 reviews
0 helpful votes
“Best price and travel time lay over”
March 1st, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user nickd485
Nick D.
1 review
30 helpful votes
“I gave too many stars!”
February 18th, 2020

The worst experience I ever had. Eastern China Airlines cancelled my ticket because of Corona virus, and promise everyone full refund. However, explore trip that I booked this ticket through told me that I can get back only ticket price without fees and taxes. It comes up to 50 of the price I paid for. Of course, I did not even received money yet, and nobody is answering the phone. Guys lets take them to the court!

Helpful  (30)
Thank you
Thumbnail of user lilyc163
Lily C.
1 review
0 helpful votes
“Good price, easy to use”
March 1st, 2022
Verified purchase
Reason I chose this business:

Better price

Helpful  (0)
Thank you
Thumbnail of user christophers2193
Christopher S.
1 review
0 helpful votes
“Fast and efficient”
March 3rd, 2022
Verified purchase
Reason I chose this business:

Great deals

Helpful  (0)
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Thumbnail of user mohamadk29
Mohamad K.
1 review
0 helpful votes
“Great service”
March 3rd, 2022
Verified purchase

Great website and fast respond I would recommend this company for everyone

Reason I chose this business:

The cheapest so far

Service
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Thumbnail of user marial1994
Maria L.
1 review
0 helpful votes
“I was hard to book a flight but thank goodness it's...”
March 5th, 2022
Verified purchase

I was hard to book a flight but thank goodness it's over.

Reason I chose this business:

My first time to book in this site.

Helpful  (0)
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Thumbnail of user timothyl547
Timothy L.
1 review
0 helpful votes
“Went smoothly”
March 30th, 2022
Verified purchase
• Updated review
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“Went smootly”
March 30th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Cheapest fare

Thumbnail of user yulianas6
Yuliana S.
1 review
0 helpful votes
“Good, I love the fast way to use it”
March 31st, 2022
Verified purchase
Reason I chose this business:

It has good prices

Helpful  (0)
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Thumbnail of user violettac4
Violetta C.
1 review
0 helpful votes
“Good and fast”
March 31st, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user alexandrac287
Alexandra C.
1 review
0 helpful votes
“Everything was good”
April 2nd, 2022
Verified purchase
Helpful  (0)
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Thumbnail of user oliviad218
Olivia D.
1 review
0 helpful votes
“Wait need to finished”
March 3rd, 2022
Verified purchase
Helpful  (0)
Thank you

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About the business

ExploreTrip is an online travel website providing new choices to the international traveler’s. ExploreTrip offers substantial selection of airlines private, discounted airfares with intelligent minimal layover itineraries from USA & Canada to any part of the world ensures saving time and money for travelers. ExploreTrip offers real-time sale of domestic - international airfares and other travel services with 24/7 customer support.

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