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Escrow.com has a rating of 3.8 stars from 2,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job, and domain name. Escrow.com ranks 2nd among Payment Processing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I found Escrow.com while looking for some added protection in purchasing a vehicle with a lien against it, and I'm glad I went with them! They have moved everything along very quickly, and one of their customer service agents (named Kana) kept me in the loop during the whole process. I will absolutely use them next time I need to make a major purchase or sale - they keep both the buyer and seller protected, and their team takes the time to answer all of your questions.
You're so nice. Thank you for your patience with a senior person. I understand it a little better now.
I will give Karl 5 stars. Thank you for your service. I appreciate it. You're really good.
It is a hassle and over-priced service. I do not feel comfortable having to use Escrow and prefer other payment methods.
You're so nice. Thank you for your patience with a senior person. I understand it a little better now.
You were very helpful, communicated very well and made it an easy experience for me.
Document approval
I did not know that i had to update the transaction online so the mere fact that you reached out to me proactively over phone was very helpful and very thankful of that
Accepting the domain
Thank you for being patient, the guy trained me, i was directed in the right manner and put up with the inability to do things on my end
Raven, you've been great. I really appreciate you helping me out.
You walked me through everything and stayed on the phone with me, I appreciate that, thank you
Updating profile and new transaction creation
You've been great, I just hope I can get the refund within the turnaround time, thank you
Refund follow up
You were very helpful and able to solved my issue, thank you
Refund status
You were wonderful, very helpful and did a great job, they should hire more people like you, thank you
Payment approval status of the buyer
These jokers will screw your deal up. We started a transaction with them in mid february and even though the money was sent to them throught electronic transfer after 10 days they still had not cleared the funds. Caused the buyer to cancel deal and now at over 22 days he still has not gotten his money back from escrow.com. Absolutely ridiculous and a joke of a business.
Avoid this dumpster fire of a company. We were trying to close a deal by the end of February (it was feb 12th)...should have been easy. They received wire transfer and 9 days later still holding funds without any explanation and now theres no waynm the deal will finish in time. If you want to screw a deal up and get charged for it by all means use them otherwise avoid like the plague.
Products used:
Escrow service
You were very patient and I appreciate you working with me all through this, no was able to walk me thru this far so, thank you
EKYC submission
Because of you, I still want to continue using Escrow.com. You've helped me a lot and all employee should be like you.
Payment Approval
You explained to me like you were a lawyer and very intelligent, you gave me light on how this transaction may proceed and how to convince the buyer
Vehicle status
It was excellent and should be 10 out of 10, I could not have done completing check out and verification without your help.
KYC and payments
Very expensive. Won't accept checks in payment. Want you to wire everything at your expense. They keep referring to their rating at the Better Business Bureau (which they pay for) when their business practices were challenged. Service rep failed to understand concerns. Slow to respond to concerns.
You were fantastic, i appreciate your help, You asked how my day was and it's now even better, thank you
Cancellation
You explained everything very well, These all are new to me and I appreciate you helping me out - thank you
Domain transfer process
A smoother verification process could give a better experience for me
Credibility
* Escrow.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
You addressed the issue in a polite and nice manner, thank you
Disbursement follow up
Prompt service, resolving an issue that was frustrating but you resolved it and I am very happy now, thank you
Refund follow up
Trustadvisor puts this site at 2.9 stars, but sitejabber at 4.8? Something seems to be really wrong with the sitejabber reviews, sorry.
1) I paid last week, 6 days ago actually. Escrow registered the payment, but since then it's "under review" for no reason.
2) I also had other issues, disconcerting error messages as well as being told that I hadn't paid yet when I actually had.
3) Finally, the fees are not transparent. We expected $13, but including payment processing it ended up being over $25 (for a small transaction, mind you).
Deals can fall through for many reasons, if you want to add totally unreasonable delay to the possible ways a deal can go wrong, use escrow.com
So so disappointed.
You answered all my questions and did not have me wait a long time, you did a very good job
Transaction and disbursement status follow up
Escrow is a incompetent company. I'll never use them again. They closed my transaction on 12 March 2024 but 1 week later I still didn't get the funds.
When I asked their customer support. They told me that I and buyer need to complete the process. While I completed the process 1 week earlier and escrow closed the transaction
I was assisted very well. 5 out of 5
Gain trust and grow your business with customer reviews.
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Founded in 1999, Escrow.com is a leading provider for secure business and consumer transactions.
When you choose Escrow.com, you benefit from our heritage as a trusted escrow provider, that over 1.4 million individuals have already used to help them securely and successfully handle their transactions.
Regardless of the type of product or service sales you manage, be it physical or non-physical products; Escrow.com delivers.
• Discreet handling and management of your Buyer and Seller
• Manage the entire escrow transaction from start to finish
• Superb track record giving you assurance your broker fee is secured
• Low cost, affordable online payment solution
• Reduced risk with robust and highly secure online payments process
• Award-winning company, trusted by millions worldwide
Aside from these benefits, Escrow.com is also incredibly easy to use, it’s intuitive, and it’s quick.
