Empire Covers has a rating of 3.8 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Empire Covers most frequently mention customer service, good quality, and patio furniture. Empire Covers ranks 31st among Auto Accessories sites.
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Fits my RV perfectly and feels like good quality material. I can't wait yo see how it tolerates Northern Minnows winters!
I bought two covers, one for my 1973 Ford Mach 1, one for my 1967 Mustang Coupe. I didn't realize at the time, they are the same length covers. I tried one on my 73 Mach today, way too short. The 73 and 67 are no where near the same length. I even double checked the website today, if you order a custom one for a 73 it is the same as the 67, there website is wrong. Now I have a cover I can nor use. They will not return the unused cover. What a rotten company. Stay away.
Fits my RV perfectly and feels like good quality material. I can't wait yo see how it tolerates Northern Minnows winters!
Products used:
Camper cover
Pollen is bad in southeastern NC--everything gets covered in green and I didn't want to have to deal with it this season since I purchased new furniture. What was I thinking--I bought white patio chairs?. In my search for a cover, I stumbled upon Empire Covers website and found their Medium Bar Table and Chairs Combo Cover 80 in Diameter I placed an order which arrived quickly and on time. The cover fits perfectly, is made of quality material and I love it! Thank you Empire Covers!
Tip for consumers:
Give them a try - you will not be disappointed!
Products used:
Bar Height Patio Table and Chairs Cover
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Ordered cover for my 91 mustang gt great cover and service fits perfectly they even called to check if it fit proper and if I was satisfied
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
If you don't want to splurge on custom-made covers, Empire Covers are a great alternative. So far, they have kept our patio furniture completely dry when it rains. Just because of the design of our furniture, which is more round-shaped with a swivel base instead of legs, it is a bit tricky to figure out the best way to put the covers on, and the tie-downs don't work for us because--no legs. However, that is something we can work figure out. We are really pleased with our purchase and have recommended Empire Covers to our neighbors. We would not hesitate to use them again in the future.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.
Tip for consumers:
Excellent return policy and great customer service
Products used:
Outdoor furniture coverings
I easily found the cover i needed for my 30 year old boat on the web site and purchased it based on some reviews and other searches. It arrived very quickly. There were plenty of updates on order status throughout. The cover fits well. The only question i can't answer is regarding the durability. The material seems to be a similar weight of the previous cover. Overall very satisfied.
Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Cover too short, also it doesn't cover the bottom of my car, I will never buy again
We are sorry that you had issues with the fit of our cover and have reached out to you directly to attempt resolution. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Received my cover for my BMW Z4 in a timely fashion. The cover is nice but the attaching clips are useless. Went away for 10 days and the cover blew off 3 times. My neighbor attached it in my absence and I finally said to leave it off. Very disappointed. Will be home in a couple of days and would love to return it.
Thank you for your review. While you are not currently in the return period we may still be able to assist you if you contact us soon. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Danielle was by far the most friendly and helpful customer service agent that I've had the pleasure of working with! She's very knowledgeable and patient, her listening and resolution skills are impeccable.
I was a customer service manager for 25 years with a major airline company and I would consider Danielle to be a most valuable asset to my company.
I sincerely appreciate her assistance!
Tip for consumers:
Best products and service
Products used:
Pontoon boat cover
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
We received our boat cover for my sons bass boat. It is a great cover and the quality seems to be very good. As soon as we got it put on it started raining and we could see the water bead up and running off. Extremely happy and unless when we take cover off it has leaked inside i would say this cover is amazing! Customer service is also amazing! Thanks Empire Covers we will be ordering again!
Products used:
Boat cover,support system and motor cover
Thank you for your great review! Please do not hesitate to reach out to us if you need further assistance.
This is my second cover. The first one (and the car) didn't fare so well with hurricane Ian. Nice and easy experience. Good choices and prompt delivery. Now we will see how it lasts through a long Florida summer.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
My covers arrived in a few days, was apprised of shipping steps. Bourgt 3 different size covers was veery happy with the fit and quality, would come back actuall will need two different covers once i purchase furn and grill. My only disappointed, paid freight and discount day after on my computer was 15 percent better and also more recent same. I try to compare you to covers.com. Thanks Again.
Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
I ordered on line and received it in the estimated time. The cover was to small for my snowmobile.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
I am more than impressed with their customer service. Had a slight shipping issue (FedEx, not Empire) and Empire immediately and without question set things right. Then after all that had a sizing issue with the cover. Emily S. Was on it and once again, made things right without hesitation. Zero complaints, highly recommend their business!
I was unsure what cover to order for a very old boat. Wrote to Empire Covers, Danielle responded with some questions about the boat's dimensions. I sent those and a couple of pics; Danielle made a recommendation. It arrived quickly and fit perfectly. I had a question about the tie-down straps, so I called and got my question answered. If I ever need a cover for anything else, I will check Empire first.
The cover was received in good condition and fits well. It's thinner than expected and we really wanted the higher quality cover, but it was out of stock. We're hoping this one will work well.
Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com
I bought a trailer cover last year for my trailer and had a problem with the stitching. I contacted Empire Covers about my problem. I dealt with John W who is their customer service rep. I let John know what my issue was and they replaced my cover in a very timely matter. Thank you for standing behind your product. Very much appreciated.
Products used:
Trailer cover
The cover arrived in a timely manner. Great quality, good fit. I like the tan color doesn't show dirt as much. Very happy with my purchase.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Easy to work with but a little expensive. They don't last as long as expected!
Thank you for your good review! All our covers come with a warranty if there is an issue. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Ordered an atv cover for Honda Rancher --large- fir like a glove. Glad I ordered storage bag.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Worked well,size,color and price was great for top quality cover thanks
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
I ordered a grill cover and a double chaise cover in the same fabric. They fit perfect and look great.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
I bought two covers, one for my 1973 Ford Mach 1, one for my 1967 Mustang Coupe. I didn't realize at the time, they are the same length covers. I tried one on my 73 Mach today, way too short. The 73 and 67 are no where near the same length. I even double checked the website today, if you order a custom one for a 73 it is the same as the 67, there website is wrong. Now I have a cover I can nor use. They will not return the unused cover. What a rotten company. Stay away.
Products used:
None
Our indoor sluxury covers that you purchased are listed as semi-custom and are designed to fit multiple makes and models. The make, model, year selector is not to order a custom cover but to assist in choosing a size. Like most retailers we have a 30 day return policy that was clearly missed since you purchased your covers in February and it is not May. We hope that you find covers that will work for your vehicles.
We had a cover for our motor home which quickly ripped around the seam stitching meaning it could not be tethered down well. They did replace it, however the second one had the exact same fault but they would not replace or offer for to pay for an upgrade in the model I had originally purchased or any discount to buy a new cover. They warranty is based on the date of the purchase of the first item. The fact the replacement has the exact poor quality stitching and is effectively a defective product and was only used for a few months was not of interest to this company. So disappointed. $300+ wasted.
Products used:
Motorhome cover
We are sorry that you had issues with your $174.24 RV Class C order. The cover that you purchased was our lighter duty cover which may not be for the environment that you live in. We see from the notes in your order that you contacted us 9 months after your original purchase date for the stitching issue. We honored your warranty claim and replaced your cover in full at that time. We apologize if you were under the impression that would restart the warranty period, but it is clearly stated on our warranty sheet that was included with both the original and replacement orders that the warranty is from the purchase date. This particular cover has a listed one year warranty. Our warranty does cover multiple replacements if needed during the warranty period from the purchase date date. While we would never want to leave a customer dissatisfied with our product this unfortunately is too far out of the warranty period.
EmpireCovers carries a full line of car covers and covers for trucks, boats, RVs, motorcycles and powersport vehicles. Warranty and free shipping included.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.