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eManual Online has a rating of 3.5 stars from 647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eManual Online most frequently mention customer service, high quality, and harley davidson. eManual Online ranks 67th among Education sites.
This company responds to reviews on average within 15 days
Highly impressed with the clarity of diagrams and how everything is explained using flowcharts. A must have if you wish to take good care of your Cummins C series.
I do take partial responsibility for my ignorance of file formats. However, I bought a manual seeing that I could view on iOS (I use an iPhone) it is apparently not compatible and I do not own a computer. The refusal to refund for a product I can't use is an awful way to treat customers. They should make customers aware that you cannot view these products on a phone.
Highly impressed with the clarity of diagrams and how everything is explained using flowcharts. A must have if you wish to take good care of your Cummins C series.
Products used:
Cummins C Series Shop Manual
This Mercedes Benz repair manual is a comprehensive guide. It covers every aspect of maintenance and repair. What I liked the most was Diagrams which are very helpful in understanding the location of a particular component and how to access it without breaking any thing. A bit pricey but does the job efficiently.
Products used:
Benz W 202 Repair manual
Hi Cory - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Used this manual for references while working on my Aunt's Z3. I've a little knowledge of Automobiles but mainly on F150. This manual provided all the needed information in a straightforward to the point manner. Really liked this manual and the support provided by the emanualsonline team, hence full five stars. Cheers!
Products used:
Benz Z3 Shop manual
Hi Kenton - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I do take partial responsibility for my ignorance of file formats. However, I bought a manual seeing that I could view on iOS (I use an iPhone) it is apparently not compatible and I do not own a computer. The refusal to refund for a product I can't use is an awful way to treat customers. They should make customers aware that you cannot view these products on a phone.
Hi Adam, I'm sorry to hear about your issues. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Additionally, our software products come with detailed information regarding file formats, size, and compatibility requirements. If a refund was declined, it's likely because the digital products were downloaded offline. However, I'm more than willing to investigate further to ensure a satisfactory resolution.
Looking forward to your response.
Jon
Customer Relations@ eManualOnline
Ever since I got my hands on this manual, my repair expenses have dropped significantly. I fix everything in my own driveway, and while I commit many mistakes, this manual helps me learn and save a lot of money at the same time. It's better then asking questions online and getting confused.
Tip for consumers:
None
Products used:
2013 MERCEDES C-Class W204 Service and Repair Manual
Hi Solomon B - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Bought Toyota Yaris manual in a hurry. After Making the payment I realized it was a OVA type of file and needed some expert level of understanding to open it. Emailed support and they were quick in helping me out. Guided me through the whole process and in the end it was a pleasant experience.Definitely recommended seller.
Tip for consumers:
Check file type
Products used:
Toyota Yaris Workshop Repair And Service Manual
Hi Mauro - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Just a mish mash of generic pictures of unrelated vehicle components. No useful information to be found such as torque specifications or vehicle specific service information and procedures.
If you are looking for a service manual, look elsewhere. Don't waste your money here.
Hi Frank, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Jon
Customer Relations@ eManualOnline
The first manual their website provided was incorrect. Contacted customer service to resolve immediately. Contact with customer service was first initiated on 01/04/2021. A resolution wasn't provided until 01/10/2021 after numerous emails. Final solution was exactly what I was looking for. Customer service rep stated they were having system wide technical issues and that's what delayed their response times.
Tip for consumers:
Install may be a bit complicated for some users
Products used:
Digital repair manual
Hi Steve - Thanks for sharing your review. I think we may have spoken on Trustpilot. Really pleased we managed to turn your experience around, and thank you for being patient with us while we had some teething issues.
Jon
Customer Relations@ eManualOnline
While the occasion when the sought information was needed has passed, there have been numerous exchanges with the seller. Security is a reasonable concern. The seller, however, insists failed access to the product is my fault for not circumventing the security.
While offering help, they now demand I send VIN identification numbers and more. When trust is the problem, such demands seem intended to aggravate, making the requested refund, for services not received, as more trouble that it is worth.
The primary issue for me is: I purchased access to online information. My payment was accepted, but, following their instructions, I was not able to access the information I needed. How much is information, offered after it is not needed, worth? Would you have noticed the download had a file type of ".ova", and known you were to create a virtual-machine, not a browser link?
Dear Grant,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced and appreciate the opportunity to address your concerns.
We understand the importance of security and take it seriously. Our team works diligently to ensure our customers have a seamless experience accessing our products. We're sorry to hear about the difficulties you've encountered accessing the information you purchased.
Regarding your concerns about providing VIN identification numbers, please rest assured that we prioritize customer privacy and only request such information to ensure we can accurately assist you with the correct product. However, we understand your apprehension and will do our best to address your concerns without additional requests.
We also understand your frustration with the file format and the instructions provided. We strive to make our product descriptions as clear as possible, including indicating that the product requires virtual machine software for access. We apologize if this wasn't communicated effectively, and we appreciate your feedback on how we can improve.
As for the refund policy, we regret any inconvenience caused. Our policy is designed to ensure fairness to all customers and maintain the integrity of our digital products. Nevertheless, we'll review your case closely to see if there's any flexibility we can offer.
Please feel free to contact us directly with any further questions or concerns. We're here to assist you and ensure your satisfaction.
Thank you for your understanding and patience.
Best regards,
Customer Relations Team
Tried this manual after a friend suggested this website. Prices here are very competitive and download was done within minutes. Good tier manual if you ask me. Better than all those Haynes crap; it is straight to the point, zero bull$#*!, and incredibly helpful. A must have for my fellow DIYers.
Products used:
MK5 Zip repair guide
Hi Sydney - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
After downloading software for 6 hours, I was disappointed to see trashy software that didn't have any detailed information to complete repairs.
Tip for consumers:
Don't waste your money!
Products used:
Online Manual
Hi Stephen, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Jon
Customer Relations@ eManualOnline
Awesome manual at the given price, love every bit of it. From the flowcharts, engine diagrams and wiring schematics, this manual has it all. Language used is is very easy to understand so that's also a plus point. Would benefit both professionals and newbies alike. Highly recommended manual for DIY and home mechanics.
Products used:
GMC C series Manual
Hi Kelvin - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I had initially got a PDF of a manual that made no sense and was disorganized. After helping me out, and making download a big program, it then made more sense what I was looking at. Wish I didn't have to download a large program, and not deal with error codes I had to work through on the computer, but all in all they were really helpful, just wish the manual was cleaner in the PDF version. (Hyundai Elantra 2006 Repair/maintenance Manual bought)
Hi Samir - Thanks for sharing your experience. I'm sorry the PDF didn't meet your expectations, but I can assure you the software-driven manual is in great detail, and no PDF manual on the market contains that level of information. Also to further add we will be moving away from the huge downloads, as all manuals in 6-8 weeks will not be available online. Which mean you can use any device (PC, Tablet, Smartphone) to access your manual online. Hope this helps in the future.
Jon
Customer Relations@ eManualOnline
Fantastic service, huge index of Operation and Workshop manuals. I had an issue with a download. Excellent immediate response. Good value for money.
Kevin K Australia.
The best manual on the Kawasaki Mule I have seen so far. Has all the information in one place so it helps. Earlier I used to spend hours online looking for a fix which wasn't there on other manuals. This manual saved me a lot of time. I'm definitely going to give 5 stars and recommend this particular manual.
Products used:
Kawasaki Mule repair PDF
Hi Renato - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
It's been a long time I used my Ford F150. It was sitting in the garage for a year now, luckily this manual helped me to bring it into working condition. A go-to source of repair information and a must have. Nothing can beat its step-by-step instructions. Truly a DIYers friend.
Products used:
Ford F150 workshop manual
Hi Clair - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Company has 4 years of complaints with the BBB. It is NOT residing in suite 600 in the office building in Wilmington Delaware...(see transaction address)It works from outside the USA... and NEVER answers the phone directly and does not show last names on their emails. 100 % scam... I've contacted The Delaware Attorney General Office. Fraud& Consumer Protection Division as well as authorities in the USA and Canada.
Tip for consumers:
Do NOT order ANYTHING from this company ...read all the negative reviews at the BBB as well as elsewhere.
Products used:
none...because I cancelled the first day of the transaction and requested a refund of which I never received.
Hi again Victor,
Thanks for contacting us through Sitejabber.
Clearly, you weren’t happy with my response to you. To address the points, you have made here:
- You never purchased with us. All the information has already been provided to you; however, I have added the response to the bottom of this response again!
- The transaction ID provided by customer support, asking you to confirm, does not belong to you, as the evidence you have provided is for PayPal, and this transaction ID is for Google Pay.
- You provided us with the last 4 of your card to see if we can locate a transaction but we have found none.
- Regarding our registered office, it is ONLY a REGISTERED OFFICE. We do not physically operate out of there, like millions of businesses in the world, we do have other registered offices around the world. Not sure why this comes as a surprise to you.
- Yes, by Law, we have to have a registered office number, but we don’t use this number to communicate with our customers – it’s for official use only. Over the years, eManualOnline has adapted to digital demands, and we've moved away from a telephony system. However, that doesn't mean we can't support you. Other than conventional email, we also offer remote access support.
- We are not a scamming company. We have been operating for over a decade, providing a valuable service to millions of DIY enthusiasts. We admit we get things wrong sometimes, just like all businesses, but that doesn’t make us scam.
- Our understanding is that there is no legal obligation to provide a surname to a customer, but we always provide our real first name. This is very helpful when communicating with customers like YOU trying to search us and spam our personal space, and god knows what other weird and freaky things you may try to do.
As explained in my email yesterday, you have not provided any information which we can confirm you have made a purchase with us. Our customer relations and customer support team have extensively investigated your claims, but we could not find any information on your purchase. If we did have an Order ID, or PayPal Transaction ID we would happily refund, but we don’t, so how are we supposed to issue a refund or support you with your order? Hence why we have advised raising a dispute or a chargeback claim through PayPal or your bank.
Email sent you yesterday:
--------------------------------------
Thanks for your patience whilst your case 00483735 was escalated to Customer Relations for further investigation.
My name is Jon from the Customer Relations department, whom you mentioned in your previous communication with our customer support team, and Yes, I deal with all complaints that come via BBB.
Thank you for providing the initial screenshots, as they've been very helpful.
• I do not believe you have purchased through emanualonline.com as the transaction on your screenshot displays as emanuals.
• Should you have purchased through us then the transaction name would be under WManuals NOT emanuals.
• Should you have purchased through us then you would have immediately received an email confirmation from PayPal with the subject: You've sent a payment of $26.99 CAD to WManuals (support@emanualonline.com)
• The PayPal Receipt would have your order number which begins with EMAN as well as Transaction ID - If you have an order ID or PayPal Transaction ID please do share that with us.
• We have no orders registered under victoryork@sympatico.ca or victoryork1818@gmail.com. If you have paid through PayPal then the email address registered to PayPal is what would be used to set up your transaction and order.
• Furthermore, our 1987 Mercedes 420 SEL Service Repair manual does not cost $26.99 CAD. We sell this particular service and repair manual for $32.99 CAD. Please check this product link, and feel free to search our website as well. https://www.emanualonline.com/cars/mercedes/w126/1987-mercedes-420sel-service-repair-manual-87-emo-68260.html)
• I have manually checked all transactions on PayPal between the 25th - 29th of October and cannot find a transaction related to you or your information - unless you can provide an order ID which starts with EMAN or PayPal Transaction ID?
Given the information I have provided from my investigation I do not believe you have made a purchase with us. We may be wrong, given the limited information provided. However, the only thing I can suggest right now is to raise a dispute through PayPal, and if this order was made with us, then we will get a notification immediately, and we can take it from there.
Once you have raised a dispute, please let us know, so I can further look into this. I'm sorry I can't be able any further help right now.
--------------------------------------
What more can you ask for? This is the best manual in the market. Covers almost everything what one can accomplish with limited resources.
Hi Chang - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I was having some starting issues now and them. My uncle suggested to install new plugs and also recommended this manual. Changed the spark plug on my Mini, took me roughly about 15-20 mins, and that too as someone who is looking at the car's components for the first time. This manual is a major step up if you wish to do your own repairs.
Products used:
Mini Cooper manual
Hi Patrick - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I am amazed by the attention to detail of this manual. Very useful when you are dealing with maintenance work, however it also provides a lot of info on major overhauls. Service provided by the emanualonline was top notch, download link was created instantly. Time saver if you are in a hurry. Highly recommended.
Products used:
Lexus SC430 2002 repair PDF
Stacey - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Been driving my MITSUBISHI ML MN TRITON for 10 + years now and it's the most useful vehicles I have ever owned. But as time goes by maintenance cost also kept rising. After a long research focused on this manual from emanualonline and so far I've no issues. Have done only a couple of tasks but I'm happy with my purchase.
Products used:
MITSUBISHI ML MN TRITON
Hi Man - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Hi, I was looking to overhaul brakes and AC. I've a little DIY experience and often to minor tasks by myself but electrical components are a different ball game for me. After a bit of online searching found this manual. Preview showed that it deals with both of my issues but I wanted to be sure. The guy I chatted was nice, polite and assured me that manual have in depth coverage It took me some time but in last I was able to complete the tasks. I'm happy with my purchase.
Tip for consumers:
If you have 4700, this is the manual.
Products used:
4700 Truck Manual
Hi Jose - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
The manual I ordered claimed to be a complete shop service manual for a 2010-2012 Cadillac SRX. What I received did not contain any electrical diagrams and did not make reference to the 2012 year model. The company offered to allow me to download some software to obtain the requested material. After leaning that their business address in Wilmington, Delaware is actually phony and is the address of the city chamber of commerce, and reading many negative reviews, I don't want to download any software from them. I have not been able to benefit from the manual that I paid for, so I would like a refund of my $32.00.
Tip for consumers:
Have proof of purchase handy before starting.
Products used:
I bought one online manual. It did not apply to my vehicle. I have not used any product from this company.
Hi Jerry - I'm sorry to learn about the experience you've had. I have emailed you on the back of your case ID 00461719 with an amicable solution. I hope my offer brings the matter to a resolution and to your satisfaction.
Jon
Customer Relations@ eManualOnline
The dealership was quoting some stupidly expensive prices for a simple window regulator replacement. So I opened this manual, and searched online for the part which costs almost 10x less than what the dealership was asking. Followed the instruction and did the replacement without a hassle. Really happy with my purchase.
Products used:
2013 VOLKSWAGEN TIGUAN All Models Service and Repair Manual
Hi Corey - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I love to work on my own but BMW F10 is one of the coolest yet complex vehicles I have ever worked on. So much new stuff, but yeah everything is available in this guide. I don't have to look anywhere else for answers. Saves a lot of time. Worth the price.
Products used:
BMW F10 Factory manual
Hi Gil - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Gain trust and grow your business with customer reviews.
We supply workshop manuals for DOWNLOAD, which are a series of practical repair manuals and service manuals, which are the same essential industry standard software as used by the dealerships around the world, covering repairs, service schedules, maint...
Hi Loren - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline