Dunkin' Donuts has a rating of 1.9 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dunkin' Donuts most frequently mention customer service, and large coffee problems. Dunkin' Donuts ranks 165th among Coffee sites.
Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕
I ordered online to pick up at store when I got there the employee told me that there was no donuts they only hade two varieties of donuts so I asked so they can refund my money and she told me there's nothing she can do so I left the store without my money or donuts I called corporate and still haven't heard nothing from them that it is the franchise owner that they have to wait to resolve this issue this was 2/9/2024 and today's date is 2/14/2024 and still haven't received an answer Dunkin' Donuts on Miami located on 137 ave sw 152 street
I ordered online to pick up at store when I got there the employee told me that there was no donuts they only hade two varieties of donuts so I asked so they can refund my money and she told me there's nothing she can do so I left the store without my money or donuts I called corporate and still haven't heard nothing from them that it is the franchise owner that they have to wait to resolve this issue this was 2/9/2024 and today's date is 2/14/2024 and still haven't received an answer Dunkin' Donuts on Miami located on 137 ave sw 152 street
The young girl at the window told me they do not have change when I gave her a $10 bill so needless to say I did bot get any change back from my order! That is unacceptable that they cannot give you your change from your order! So I guess the change I did not get back goes towards her tip? Also I asked for whipped cream on my drink which she even read back to me on my order but dud not put on my drink! The staff ar this location is incompetent! I will post this on social media and will certainly not return!
I give up. After the fourth time they (off exit 62) did not have any hot fudge (in morning or evening) it just isn't worth it for me to waste the gas.
Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕
Tip for consumers:
Dunkin, plover, Wisc great place
Do you know how many times I have drove to get a dunkin' donuts buy a nice fresh donut only to have the girl at the speaker say we have no bake goods today. What the heck? Then I have to sit in line behind the other people that are ordering and wait till they're done in order to get the heck out of there. What happened to the donuts? What's going on? Don't advertise donuts if you don't have donuts. It is happening all the time at least for me it's happened at least 10 times in the last year.
Absolutely pathetic. No baked goods at a baked good place. What's wrong with this picture?
Products used:
Baked goods and coffee
This Dunkin Donuts restaurant is quaint. The workers go out of their way to satisfy the customers. Most of the time there are customers who come here on a daily basis. The staff is always smiling and do work diligently to fulfill mobile orders as well as in store requests. The team is absolutely working with all types of challenges with customer orders and fills the orders as the customer specifies. KUDOS< KUDOS KUDOS to all the staff.
LOVE MY DUNKIN,IM THERE SEVERAL TIMES A DAY, BUT THESE NEW COVERS ARE AWFUL THE PULL ON COVER DOES NOT STAY BACK AND IF YOU PUSH TOO HARD IT SPLASHES,ALSO THE HOLE TO SIP IS TOO SMALL FOR MOST ADULT MOUTHS
Coffee is always wonderful. America does run on Dunkin! They have multiple options now on TAP. Over the last year they stepped up to serve the community. The app is great, quick and easy to follow with. I try to go early in the morning so i get fresh product.
Overhyped and overpriced. Poor quality donuts in a busy and inconvenient place. Neither worth the time nor the money! Never again!
Products used:
Donuts and some drinks
Manager at anglers Ave n Griffin road. Location knocked on the bathroom door and said each person has 7 minutes to use the bathroom...what? When I came out there was nobody waiting, straight up harassment!
Terrible wat to treat peole
I ordered a large regular coffee and it surprised me the it cost over $3.001 use to go there regularly but coffee right up the street at Scotters is just $1.07 for a large coffee
Bought a dozen donuts last week, the owner at 3207 Lake Ave #4A, Wilmette, IL *******, told me need to pay first, don't go there. The owner is not nice.
I have been to this location several times. The service level is terrible, frequently get the wrong coffee. In one instance they asked me to drive to the 2nd window to get my food. I sat there and counted four cars behind me leaving with their orders. I ended up having to knock on the window several times before getting their attention. Their response was "we forgot." I do not go to this location anymore, I drive past it and drive another 4-5 miles to get to a better Dunks!
Business hrs clearly indicate 5am opening time. It's 5:11 and I'm standing in line watching the most relax worker take her sweet time. When I asked when she would open.5:15. What's the point of getting an early job if you don't want to wake up on time.
Went to dunkin' donuts and newport news fort eustis and almost was assaulted by employee because they got my order wrong Employee when as far as to call Emmy outside, which was ironic, because I was already outside in my car. But then when I was pulling through the drive through, he stood in the front and taunted me to come back. And that's me keeping it ligh
Tip for consumers:
The manager and the rest of employees were scared of the other employee that wanted to assault me
Products used:
Bagel with cream cheese
Steer clear of the Dunkin in Rock Hill NY they charge 75% to 100% more than the others. Order a pumpkin muffin on the app, they will charge $6.02 the one in Monticello NY $2.49! An XL coffee is 4.03, it's $3.19 in Monticello. Plus they skimp on using the flavor. Terrible place, do not recommend it.
Okay love Dunkin donuts and coming to Dunkin donuts for years. But ever since you went to the paper cups I don't understand how a company like yours multi-billion dollars can't get a paper cup that fits right without a leaking every $#*!ing time
Three phones call hang ups from them, 3 hrs later the problem is not resolved! It was a simple refund that never got back in my account. They say they reversed it, bank says they didnt, so fraud report I go! Somebody at dunkin has my 50.00! I hate your company now. Three hours and got nowhere!
Dunkin in Mount Holly NC. Inside your store and workers inside are wonderful but that young girl that was working this morning on 11/16/2023@ 8:35. Worse customer service ever. It killed her to be at the window. Attitude, no straw for drinks. Wouldn't speak up in interkom and attitude at the window.
I was so impressed with the EXCELLENT TEAMWORK AND SERVICE AT CLEARLAKE ROAD LOCATION I HAD TO WRITE A RECIEW AND LET YOU KNOW WHAT AN EXCELLENT JOB YOUR EMPLOYEES ARE DOING Very friendly professional and QUICK SERVICE! My iced mocha latte was the BEST EVER! Thank you it took me several times to do this review as I had to google it and submitting the photos was giving me a really hard time! Hopefully in the future it will be easier to submit a review
Stopped by the brand new location in Abingdon, Virginia. I had a single plain donut and could have kicked myself for wasting 2 bucks on something that wasn't worth a quarter. Never again. Now I know why they're called "Dunkin". That's what I did with 2 bucks...flushed it! I could have bought a whole box of fresh baked at the grocery store. It taste like a$$! Poor quality.
I'm doing a review because the survey wants you to download something and I'm not downloading anything on my computer. The food is yummy. Ordered a everything bagel this morning and when I got home it was a plain bagel. No napkins no ketchup. Really.;
Employees were nice no problems there. They just need to get their act together and listen and provide a few napkins please.
I LOVE coffee. And beforehand, i had prefered dunkin over starbucks. But after this experience i think i prefer starbucks… i just went through dunkin and got my usual, it was PURE SUGAR at the bottom! Nothing was mixed up.
Those omelet bites and much needed snacking bacon o coffee had my own was $8.39! I asked if that was a mistake! Uh, never going back EVER! Will cook my own. And...no more ham in the wake up wraps?! My love affair with DD has come to an end!
My most recent visits were on 12/29/23 and 12/31/23. My first stop on my way to Pittsburgh I asked for a caramel swirl iced coffee with 2 xtra shots of the caramel swirl liquid sugar and cream. What I got was a cup of bland Iced coffee. I make a mental note never to stop again at that location but gave them another chance on the morning of the 31st. I ordered a medium coffee w cream sugar an ice cube and 1 blueberry muffin. The muffin literally fell apart as I te it and the coffee tasted so stale I couldn't drink it let alone I ordered a medium and got a small.
I am done. Seems like no matter where I go I get disgusting coffee and my order is wrong. As much as we pay for a coffee it dam well better be right! Maybe once the majority goes to Starbucks or a other establishment Dunkin will hire people who atleast graduated high school and can follow simple directions.
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