Duluth Trading Company

My nephew researched this company before I ordered his cxmas gifts from there. When he reviewed them and looked at them they were not made in America! He only wears items made in America! So I returned them! It cost 24.00 to return! He should have looked at the return policy! Not good! I wouldn't recommend this company since u have to pay to return items! It's too costly!

DO NOT TRUST DULUTH TRADING! 😡😡😡

For weeks they have owed me a refund for more than $500.00. They told me that they were sending the refund by check, but when I finally got the check it was for only $16.00. I filed a case with PayPal hoping that I could get my money back, but Duluth Trading lied to PayPal and told them that they had already refunded all of my money. For some reason, PayPal believed them and closed my case. Duluth Trading got away with stealing my money.

I ordered a parka and a pair of slacks and they sent a totally different style and size of what I ordered. Five days have passed and I still do not have the correct item but they did send a return label for me to return the wrong slacks. This is not good service.

For years I've been a satisfied customer...until Christmas of 2023. The products are fine. The customer service is not what it once was. A simple return became a major ordeal. The communication from Duluth was poor and misleading. The refund took twice as long to receive as they said it would. Other items that I ordered were out of stock. I understand that sometimes happens but they took a long time to tell me it wasn't coming. If I ever find myself inside a Duluth store I may buy again, but not online.

Sizes are designed for those who love their snacks so T shirt was like a huge garbage bag. Had to pay shipping and it was extremely slow. Went to return (the shirt I was unable to try on) and found out I had to pay 8 bucks for a T-shirt... Come on folks let's not fund your profits through expensive returns that you probably get a kick back from the USPS. Nice business model: charge $8 dollars every time someone wants to try on a shirt and you'll get rich bilking the hard working middle class that you relentlessly target. I'll keep the stupid shirt and buff the car with it - a reminder not to do business with Duluth any more. They are certainly no Amazon and I should have never fell for their TV ads. I don't usually con easy but I broke my own rule of not dealing with TV advertising companies that have these clever or really sincere advertisements. Save some money stick with Amazon.

I ordered Christmas gifts on November 25. Found out today, December 10, that my orders will not be here by Christmas! They said oops we ran out of underwear yet ads are still airing every time I watch TV. Terrible business practices!

Ever since they dropped the no bull guarantee the quality of their products has taken a huge tumble. Pockets come apart just from keeping stuff in them, zippers wear out quickly. I'm actually writing this review from work where I have to figure out what to do because the button just came off. It's a sad deal, I found my favorite clothing story right as they were about start to start making their products cheap.

You can't change a order after it's placed,even if it's a minute. Duluth customer service told me they are not allowed to change,cancel,a order you have to wait till the order is shipped.i told them that they had my old address and yes I did give them my new address.stupidest company I ever dealt with.be aware

I have been purchasing Duluth clothing for an easy 10 years. Work construction fantastic pants and coveralls worth every penny. But it has gotten to the point unless I am able to go to one of their stores I am no longer purchasing from them. They're shipping is absolutely horrendous I I buy a ton of merchandise online they are by far the worst company with regards to shipping that I have ever seen. Just horrible. At least with other companies if you want to pay extra for UPS you can. With Duluth it doesn't make a difference you are not getting your merchandise for 3 weeks at best. They continue to use the post office I cannot be the only one I'd love to know how much business they're losing because of their shipping.

0 stars for product quality and 0 stars for service. Unfortunately -0- is not an option!

Guarantee by this company is nothing but BULL. Don't be fooled. I purchased a Duluth Trading company brand named suitcase from this company. My son used it twice in 18 months. Not even for an air travel trip. The wheel on one corner just fell off - simply from normal use.

When I contacted the company, it took a while for a response. Boiled down to this… their guarantee is 12 months and that's it. Doesn't matter that the product was only used twice. They can't even send me a wheel so I could repair it myself.

They offer me a highly restricted 30% discount on my next purchase. Are you kidding me? Why would I buy ANY product from a company known for poor quality and not willing to stand behind their products? I get the 12 months - BUT, a company who advertises their brand as "tough and no bull" should have quickly stepped up and done the right thing.

I responded to their silly restricted 30% off next purchase offer and copied the CEO (Sam Sato) on my email. Anyone think I received a reply? Don't kid yourself - company culture and brand differentiation starts at the top.

Here are pictures showing extremely low wear on the wheels. Even the handle has the original foam wrapping on it. Obvious the product was not used more than twice.

Duluth does sell good products BUT, We ordered $150. Worth of stuff earlier this month. The day after the order placed we received a $20 off coupon in the mail. We called Duluth and spent 2 hours 50 minutes on hold before we got to talk to someone. The nice lady said she would apply a refund to my PayPal account to make up for the coupon. Here we are 4 days later and no refund. So we call again to be on hold 55 minutes SO FAR! That's 3 hours 45 minutes on hold. REDICULOUS! I guess we will find another place to spend our money.

While it is stated that Duluth Trading Company clothing is made in the US, only a VERY SMALL PERCENTAGE is not MADE IN CHINA. I ordered ten varied pieces of clothing and waited over FIVE WEEKS with no delivery. In looking at their SHIPPING PROGRAM my clothing was still sitting in CHINA when I cancelled the order.
If more people would CANCEL THEIR ORDER after tolerating the wait for delivery, Duluths purchasing managers/logistics managers would get off their duffs and fix the problems.
I suggest CANCELLING YOUR ORDER after you feel that you have waited long enough-that way we will once and for all drive DULUTH OUT OF BUSINESS or for them to fix the issues.
CONSUMERS DESERVE BETTER TREATMENT THAN WHAT THEY ARE GETTING FROM DULUTH.

I bought a pair after I saw the commercial with the beaver who bites the leg and his teeth fall out. I use them at the dog shelter where I volunteer. A pit bull bit the pants leg and tore a hole in it. When I called the company they said it's not warranted for that.

I needed to replace some well worn and loved mock turtle neck shirts. The excellent elastic on the neck and cuffs, the heavyweight material and armpit gussets on my older shirts are gone in the new models. The new shirts have not gone down in price, but overall quality has greatly decreased. The elastic neck stretches open after less than a full days wear and the material is substantially thinner than even the worn older shirts I have. I could have gone to any local retail store and purchased comparable items for much less. I will not order again.

They were out of my size and the staff member we were working with immediately offered to order it at no extra charge. All the other staff were polite, helpful, and friendly. The clothing item (overalls) is both fun and durable, as proven by my wearing and washing many times. We are also very happy with some luggage we purchased there. I wonder if the in-store experience is different? We have not ordered online,

Horrible They somehow decided to ship to mom's name and address. Hubby called, waited online, left call back…no call back. Finally all was well and changed order to our address. Today we get notified they shipped my mom anyway. She doesn't even live there anymore. No more Duluth Trading for us.

Constant bombardment of spam...no way to unsubscribe - kept trying - nonstop - why would someone go with them? They suck.

Best clothes when you can get them to ship right. Worst shipping in the world. Placed orders three different times all three times shipping was horrible, never received two of the shipments at all. Hard to get your money back.

I really can't say enough about how good the quality of the products sold by the Duluth Trading Company. I would rate them as very good. I have never returned an item however. I find that their "Free Returns" are very expensive. I bought a jacket from them that is of quite good quality, I must return it, however due to the size. To print a return label (one could simply write the address on the package) and complete the exchange for it costs $8.00 to join the app that enables one to do this. Duluth Trading Company charges $7.99 to return the item so one has $15.99 to just return the item. Then one has to pay the postage to send it back. I really don't know yet what that will cost, but I estimate it will cost $10,00 plus or minus on top of the return and "Free Label" charges. I must say that I am not thrilled about Duluth Trading Company's return process.

Saw a lot of negative reviews and understand usually companies almost always have bad reviews or no reviews. I buy all of my work clothes, underwear, belts and more recently footwear from Duluth Traders. The Keen line of shoes they carry is 2nd to none. I'm now transitioning to their blue jeans for casual wear, look a little workish but have the tech pocket for the phone I'm so used to during the week!

I ordered several items for my son for Christmas. He is 6'6' and it's hard to get things that fit for him but Duluth has always given me good choices. Until now. One of the items ordered was a sweater that I thought he'd really like. When he opened it Christmas morning and tried it on, it really didn't fit at all. It might have fit a 12 year old that was 5'1" but it was wayyyy too short and too small, even though it was marked a 2X. Here lies my grievance. This is the first item I've ever had to return anything to Duluth and what an unpleasant experience. The return was easy enough to initiate online so no problem there but they deducted $8 from my refund just to return it! In addition to that, there are instructions that basically say you need to return it as you received it. OK, I received it in a shipping bag. I went to send it back in a bag but the return address label Duluth sent me disallows using a bag for returns. So, there I am at the post office and wanting to get this package off for my refund so now, in order to get it back to Duluth, I have to buy a box for $5! So, it cost me $14. To send back a $70 sweater! I'm sorry to say I won't be using Duluth ever again. In my humble opinion, this is not a way to treat a loyal customer. It's been a good ride the last 20+ years but that is not a reasonable fee to return something. I'm done and moving on to companies that appreciate my business.

After 7 weeks, 5 phone calls, and 5 excuses I am still waiting for my refund. I exchanged and then returned a pair of unworn Borne boots. I have never had a problem with Duluth but will not buy from them again!

So I got a chance to go in Duluth stor in Kentucky. I really thought they were closed not one car in parking lot. I went in and even with there 25 off sale the prices where way to high. Gather reason I was told for high prices was the quality what a joke there items where no better than Walmart! I really hate it for the employees because they have no idea the company is on its way out of business.