DesignerHomeSurplus has a rating of 4.7 stars from 340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DesignerHomeSurplus most frequently mention shopping experience. DesignerHomeSurplus ranks 10th among Home Appliances sites.
Our sales person Bill E. was very helpful and diligent. I was pleased to work with him We have not yet received our order as it is being held for shipment until our home is ready for appliance installation. I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!
Ge Profile oven Micro combo ,Installed 30 days ago , microwave works but oven never has . still waiting for part to fix . Ge profile dishwasher installed at same time , also wont work screen says it has leak but there are no leaks . As for the shipping of the appliances , they were promised in 7 days . they were received 32 days later . big mistake using this supplier .
Our sales person Bill E. was very helpful and diligent. I was pleased to work with him
We have not yet received our order as it is being held for shipment until our home is ready for appliance installation.
I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!
I'm expecting issues with Delivery because we live on a small radius court...too small for 18-wheelers. And our driveway is 180' long so hopefully paying your white glove delivery fee will fix this major concern I'm having... we'll see.
UPDATE: the white glove service was exceptional for our needs...backed in a small truck up the long driveway, unloaded and uncrated all 5 appliances to make sure there was no visible damage. Hauled away almost all of the packing materials. Exactly what we asked for and needed. Great! Thank you.
We purchased an Aga Six Four stove and an Asko dishwasher from Designer Home Surplus when we were remodeling our kitchen. The price which included free out of state delivery service was very reasonable which allowed us to purchase top end appliances for our kitchen. The delivery time was excellent and the Aga stove is the highlight our kitchen.
Thank you Designer Home Surplus for excellent customer service.
Excellent service!
Michael Goldberg was most efficient and courteous, and always responsive.
You are now my 'go to' resource for all appliance purchases, large or small.
Many thanks,
Fred Friedman
Ge Profile oven Micro combo ,Installed 30 days ago , microwave works but oven never has . still waiting for part to fix . Ge profile dishwasher installed at same time , also wont work screen says it has leak but there are no leaks . As for the shipping of the appliances , they were promised in 7 days . they were received 32 days later . big mistake using this supplier .
Thank You Jeff E. !!! Product is perfect I am more than pleased. It fits perfectly, color (Black) matches my other appliances.
Range operates amazing.
Designer held my purchase for almost a year. Appliances arrived in Missouri on time and in excellent condition. Had a problem with one item which was handled timely under warranty. Great experience in purchasing all my high end kitchen appliances, freezer and outdoor refrigerator.
Thanks Designer home surplus.
The product is good but customer response time is horrible! I bought a warranty and never had confirmation of it being processed - Left voicemail for manager and sent email request to admin office for details on purchase and nothing. Called warrentech and they didn't have any info on my purchase. Called your store back and some person gave me some vague almost phony info that it would be processed in two weeks - I've heard nothing - Will now put negative reviews up on the Internet to warn others if my warranty isn't processed by mid October.
Our office but a wine fridge and ice maker but at the time of us buying these we didn't realize that wine fridge wouldn't come with the stainless steel door but rather it required a custom panel finish. It took me from August 2016 until January 2017 to get this resolved after going back and forth with them about getting it replaced. I had to contact them several times to make sure they were getting things done and every time it was a different story and the manager that sold it to us would never return my calls or emails. Sad to say that they're definitely all about the sales with horrible customer service after the deal is done.
The carrier left the package in the rain and in got pretty soaked. They had obviously handled it roughly because one side of the housing was popped out where it attached to the base. I pushed it back in and it seems OK (unless there is a clip or something broken inside) but it didn't give me a lot of confidence in the durability of the product. It was probably dropped from several feet off the ground so we'll see how it holds up. It is working fine for now.
Mike Goldberg is great! Love working with him. I'm an interior designer and have referred my customers and will continue.
Sales people were fantastic. We mainly dealt with Michael. Products and prices were great. Delivery was an issue. Our oven was sent to the wrong customer. While waiting for the oven, our contractor went ahead and fabricated the double-oven cutout, and he had to change it when the oven arrived (mostly my fault given I provided cutout dimensions with a pedestal included). I highly recommend and will continue to do business with these guys given the delivery mishap was most likely an anomaly.
very convenient. great selection and prices. Jeff the sales rep has been helpful and responded quickly to all our inquiries.
Loved it! I'm the product purchaser for my real estate rental program, it could not have been easier. Thanks
So far so good. I will have to receive a call tomrrow in regards to my order. And the shopping experience will only end when I take delivery.
I received my order, the delivery time was longer than promised. One of the products were as promised, and works terrific, the other one was used instead of unused, so that was a disappointment. But it was handled professionally by the team and it was not their fault in the first place.
They were great in providing all information needed for me to make a decision on a product line. Delivery service great. Price was good. Would order from this company again.
The refrigerator I ordered came with one layer of bubble wrap on the front and one layer of cardboard taped around it. The unit was damaged in several places. It looked like something had hit it in several places, and one corner crashed through the pallet, causing further damage.
I was very disappointed that I had to return the refrigerator. All other aspects of the sale went smoothly.
Excellent experience. Good price, service, delivery and follow up. Keep my eye out for more good deals.
The Range Hood & Fan turned out to be everything we had hoped for.
It looks beautiful, fits with our decor, and works wonderfully well.
I have never have to contact anyone for a defected product. I am absolutely desatisfied with the price by Jeff and the installation by Johnney. This is a Lemon product and I am planning to return it today. I have purchased a lot of stuff from you and referred lots of friends. But this will probably end here.
Felt like $500 was a fair offer but went ahead and agreed to the extra $50 just because versus a specific reason
So far so good, however not having an estimated delivery time from the carrier did cause issues as we initially missed their first delivery. When we contacted the carrier they were less than helpful about arranging a re-delivery time, which eventually we succeeded in doing. So our suggestion is organise the actual client delivery scehedule better with your shippers.
Thank you for accepting my offer. I was able to order online and pickup the same or next day. It happened so fast, I didn't remember. Warehouse help were very friendly and helped me load the cooktop into my SUV.
Very pleased with the pricing, service and shopping experience. Highly recommended!
The site was wonderful! The sale help very informative and professional. The customer service was great! Nice to see that it still exists n this day in age!!!
There is no information regarding shipping time.
There is no information why this product was returned and what you have done to ensure i am not wasting my time with a used product. Make me feel good about my purchase at time of purchase, not "wait and see".
Shipping should be free on this item given $2400+ and weight is generally lighter than most items.