Delta

I would think twice before making reservations on Delta. I had a really bad experience my last time flying with them. There was no beverages but water, only offered one snack. Seats are uncomfortable and don't even recline back. Worst of all, my flight was delayed 3 hours.

Delta Airlines customer service was bad. Delta staff members were unhelpful and unprofessional of the delayed flight. Staff was very rude and even laughed at me while asking questions. No one knew how to give direct answers on how to fix their mistake on my delayed flight. Rather received a mockery attitude and much uncertain answers. Save your money and go fly elsewhere please.

The worst experience ever! Please, save your time and money and never, never, travel with Delta or its partner Delta Vacations. I could write a whole horror novel about that and its deceiving policies to screw its customers.

Just forget about Delta and fly United, recently got a great deal of 60% OFF through reservations number *******171. This offer is available until July.

In my trip they canceled my flight 4 times without apology, compensation, refund, or explanation.
They canceled my flight on the way from Seattle-Phoenix 3 times, without even notification. The third time was when I already checked in & passed the security check, and about to board. Asked around the staffs but they said all different things, so rude, no apology. After I waited for 1.5 hr to the counter just to ask about this, then they told me to call a customer service (1 hour wait), then she told me to call another department after my flight, and go back to the counter again.
Anyways, they were very rude, and do not have any way to refund or compensate this. When I call, they are 2-4 hour wait time, and when I chat, they keep telling to transfer me to another department. Probably the best way is to mail them, but how can you expect them not lose the request letters.

I lost my two days of workshops and related cost. They canceled my return flight also for the next day and so I canceled it and requested refund to book another company. The virtual announcement was they should be able to refund in cash. Yet they refunded in eCredit that I can only apply it when I buy delta ticket!

Cancellations are the very normal procedures as Delta said when I complained about this. By reading other people's reviews, it is convincing that not giving back money or taking care of customers is their business model.

Also I need to report that the staffs were overworking, a staff complained that she never went to even a toilet since she started working.
I feel using this airline is not safe.

They crushed my luggage and lady saw it going around the conveyor filled out report before left airport with delta.but guess what I have to set on phone 3_hours and do it again. Due to her not sending it.still waiting.so I called talked to Crystal who was rude and decided not to help said supervisor would call me in 48 hours.saying this my family had 10 flights with them in last 2_ months.was good until the problem was their fault then no one wants to talk even though you have insurance. Delta your really messed up by saying you really don't care.Crystal changed my outlook on my next flight.please shop other airlines before you decide.also you want photo or video you will see what happen don't have the time or patience to deal with delta.its their lose not mine.don't be afraid to contact me *******@aol.com you will be shocked to find who they really are.use yoh judgment.

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and i work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasnt been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too. I called, the first representative was very bland and not empathetic to the situation at all, so i asked to be transferred to a manager. The manager, Mark, was also extrodinarily bland and refused to do anything about it. He said the only thing he was willing to do would be to either schedule us on a flight later in the day for less layover time (but still landing at midnight) or push our trip back a whole day to the following day. Major inconvenience considering the car situation, its our anniversary, and the fact that when i book a flight - it is booked for what works with our schedule. I dont book it to be chopped and screwed around for the airlines convenience. When i asked mr. Mark for a partial refund or a voucher/upgrade, he would not do it and again was very bland. To put it bluntly, ill not be flying delta in the future and ill be sure to share my experience everywhere i am able to review this airline/anytime anyone in my life brings up wanting to take a trip anywhere. GREAT job delta, you have some amazing ways of screwing people around. I hope you go bankrupt again.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers. I have incurred additional costs due to Delta (for parking, hotel and cab). Did not advise on vouchers applicable to delayed flight and refused assistance. Left us pretty much stranded. Referenced me to check my emails. However, my phone died while waiting idle due to no charging ports on the aircraft. Finally said flight canceled due to weather. However, there were no weather issues until 11pm. Our take off was scheduled 7:59pm. After all of this... then entered the flight as NONREFUNDABLE. I usually travel jet blue and do not have this issue. However, speaking with some other customers this a regular occurrence with Delta.

I totally expected to be out $430 for the flight but they gave us credit for the flight without any grief. When it turned out later that day I learned the flight was possible I called up to cancel the cancellation. They also did this without any grief or griping. I've enjoyed flying Delta for years and it's nice that when something went wrong they were there to help. Will happily continue to fly with them.

Delta is my go to airline for traveling. Sometimes their schedule can be tricky. Prices are ok as long as you buy ahead of time.

Delta and it's seedy staff are the reason I gave up flying. Was directed to wrong gate by staff and missed international flight as a result. Staff member accused me of being a scammer to get a hotel room until the next day flight, saying, "I bet you've done this before, haven't you." I was so outraged at this accusation, especially since it was my first international flight on any airline.!

I recently booked a flight for my minor son to fly back to Michigan and the Delta website states any minor 14 years old or younger must pay an additional chaperone fee of $150 each way. That ticket was more than $600. Why is it so much and you don't provide complete information? Two if you are making customers call in order to schedule a minors flight you should have all the information a parent needs to feel comfortable with their child flying with a stranger. So I called the dedicated minor program line and after speaking to the so-called supervisor "DIANE" aka "KAREN" she was rude curt and unsympathetic about trying to ease my concerns when it came to my child flying. My question to her was: If my child is flying or in the care of an authorized flight attendant I just want to know the name of the person who will be traveling with my child. I don't feel that that is an unreasonable question to ask just like if my child went to spend the night at someone's house I would definitely know who all the people that house and their names and their phone numbers. But this woman basically said "I don't know we don't have that information." Well from my perspective if you have a dedicated line strictly for minors starting from infants to 14 years old why is it you don't know which employees are going to be on what flights?
I don't know how schedules work for airlines granted but even if you get the schedule the day of or the day before the flight that is information they should let a parent know. It should not be the responsibility of the minor to tell the parent who they're flying with this is information the parents should have beforehand. If anything should happen to a minor flying and we are asked who was The chaperone I would look like a very irresponsible parent to not have that answer. So Delta you need to go back to the drawing board for your minor program and get that information so that the next parent who uses your minor program won't have to feel the discomfort I felt the entire time my son was flying because I didn't know the name of his chaperone. Because of this I will warn every parent who chooses to use Delta's minor program of the information they will NOT receive. I will not use that program ever again until they fix this simple problem. And I don't appreciate "KAREN" telling me she would let her kids fly alone of course you would you are supervisor at Delta and they're not going to let anything happen to your privileged kids so that was absolutely the wrong thing to say to me.

... I wish I could give it five stars.

I have been a loyalist since its old Piedmont Airlines days.

It remains my "go to" airline.

Delta consistently offers the most competitive prices... is reliable... planes are attractive... has a wonderful and private flight lounge for members only.

My one and only criticism is in the area of flight miles... I strongly abhor the fact that they make the point holder pay extra when giving their points to another frequent flyer.

Other than this reservation -- no pun intended -- I love Delta.

I had purchased first class seats for my son and grandson to join us on an island scuba diving trip. Return flight was two hours late, missining connections, sent them to a hotel in downtown Atlanta, then the next day could not accommodate both in first class so when we filled for refund. No problem they said and returned $54 on a $2600 ticket. Sorry Delta your magazine exclaims you have wonderful 222 airplanes just the one on Saturday, then the one on Sunday we're both delayed hours due to mechanical problems.

Our trip to London from New York via Delta was not an enjoyable. Upgraded seats were cramped and zero padding. Electronics were glitchy and did not power our devices, we could not watch any movies or shows during our 8 hour flight which truly made our flight seem like 10 hours. Although flight crew were courteous and provided to the best of their ability, we will not use Delta for our future oversees trips.

Delta should improve their overall communication with their customers, we can't be treated like a herd of sheep...

I flew out of Syracuse NY this afternoon to return to Spokane Wa.
I arrived at the airport 3hrs early because the airlines request 2hrs prior so I figured an hour earlier for good measure.
The plane was delayed 10min, once we pushed off we sat an additional 15-20min on the tarmac. Once landed in LaGuardia we had to wait for a plane to get out of the way.
I got off the plane and headed to gate 81,15-20min according to the airport signs. Once at the gate the reader board said "boarding ". The individuals at the gate said the flight was closed and proceeded to find me another flight. After a couple minutes the best that could be done is tomorrow morning at 7:00am. They handed me the tickets and I went to the window and the plane was still there. I checked their app and verified my luggage was on board.
They knew I was on the plane from Syracuse, they knew of the delays yet they couldn't wait a couple more minutes after I waited for them. You think they would have given me some type of compensation, the very least a food voucher being I am spending 14hrs here. Costumer Service is a thing of the past.

Dear Delta,
I recently flew with your company on flight DL1172- from Santa Ana to Atlanta on January 18th, 2017 at 6:45am. This was the absolute worst experience I have ever had flying with an airline. First and foremost, this flight was suppose to have complimentary tv screens and charging ports, but when I got to the gate they explained that they would not be working on this flight. This was a huge inconvenience for me and made this five-hour flight absolutely miserable. Especially since I could not do any of my work that I was suppose to do on my iPad since I couldn? T do it since it was dead. In addition, my phone was dead as well because I didn? T charge either of them the night before because I was suppose to be able to charge it on the plane. I tried to sleep however; the person behind me kept pushing my chair forward who was really aggravated me since I asked them twice to stop. For this inconvenience your flight attendance did not offer anything to compensate such as premium food or drinks for free; absolutely nothing. Which I thought was absolutely ridiculous because the main reason why I flew with you is for the complimentary services you offer as well as the quality and reliable service delta is known for; in which your company did not provide to me. I? m completely dissatisfied with your company and the way they handle situations when problems arise.

I had the worst flying experience of my life on a Delta flight 7 weeks ago. Although much of the trouble was beyond their control, their subsequent responses to my problems and concerns were totally unacceptable. 36-hour flight delays, out-of-pocket expenses, poor service, no in-flight meal, inoperable entertainment and lost luggage on this overseas flight made for a very, very unpleasant experience. Instead of offering some type of compensation for all of these issues they offered an apology. In the future I will do my best to avoid flying with them or their parent company, Air France. They treat their customers like cattle. All that matters is soaking them for as much money as possible without any regard for their comfort or offering any value for the money paid. They charged me $ 120 for a luggage fee and then lost my luggage! Do they offer a refund or any type of credit? No. Do they care that I didn't have a meal on the flight? No. Do they care that I had to rent a hotel room because THEY caused me to miss my flight? No. Shameful.

First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta

My favorite airline. Same price as discount carrier but with better service.
How do they do it?
Awesome!

Tried to book a flight for Michigan online, Delta website did not work correctly, mean while we applied for the Delta American Express card so that we could save $200.00 off our $1700. 00 tickets, which was approved. Finally called Delta to book the flight and we were told "no problem when you get the entire number just call up and we will apply the charg s to the new card less the $200.00". Well received 5e card today and we were told "We cannot ever do that, the other agent made no such notes on you account (so if she had they could have done it? Apparently Delta is so desperate to make a sale they will say anything. Found out there are people who are hired to give good reviews, is that how they received any good reviews?

Have been trying to book tickets on Delta.com for last few days. Delta flights show great prices when searched through Google flights website. When you decide on your options, google routes you to delta.com to proceed with booking. Once you get on delta.com, you see obvious error that the flight you chose is no longer available. Then you have to begin search all over again. And end up with same result!
In another search, I found good price on kayak.com which then redirected me to Delta.com to proceed with booking. In this case though, Delta lets me proceed until confirming the booking (after entering passenger and Credit Card info). Once you click on 'Confirm Booking', delta immediately says the price for this flight has now changed to +$500. You then either continue booking with new price or begin search again. I tries this for so many days. This is really bad for delta to play such cheap games. You will lose customers for life with such cheap tricks!

I still remember the Pan Am days and wish I could magically transport back there, but post 9/11, I suppose the whole travel industry has changed. Now, safety overshadows experience. Don't get me wrong, I still love to fly, but given the choice of train, RV or flying only one of those involves a pat-down by a stranger. So that's the way of things I suppose. But Delta has held strong in a quality experience for their customers aka me and my husband. I give them 4/5 because they still have some work when it comes to pet handling but their human service is first-class!