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Cuemath has a rating of 3.8 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cuemath most frequently mention logical reasoning, puzzle cards, and real life. Cuemath ranks 10th among Math sites.
This company responds to reviews on average within 5 days
Before my child was enrolled in cuemath, he did not know how to do simple things like long division, but now after having taken cuemath lessons for close to two years, he is very confident with math and is up to grade level. In addition, there are amazing teachers in cuemath that helped him get stronger in math.
I have cancelled my daughter's classes and sent the filled form twice. Not received any response. My emails are unanswered. I called Vijay Naidu ( who originally emailed me), but he doesn't pick up. I expect professionalism. In absence of good customer service, be rest assured you will be wiped out soon.
I have cancelled my daughter's classes and sent the filled form twice. Not received any response. My emails are unanswered. I called Vijay Naidu ( who originally emailed me), but he doesn't pick up. I expect professionalism. In absence of good customer service, be rest assured you will be wiped out soon.
Products used:
Online classes
Re-check the prices, when you are increasing. None of the industry is increasing pay/salaries, like you guys are increasing plan costs. Give the options to customers, who are in the older plans. Indirectly, you guys are forcing customers to move to new plans (added new features. + plans) and pay the amount.
Hi! We apologize for any inconvenience experienced and value your concerns. It's important to note that our recent adjustments aim to enhance our services by offering advanced curriculum, personalized 1:1 teacher interaction, and dedicated relationship management. We believe these improvements validate the adjusted cost. However, if you still have concerns, please feel free to contact us at help@cuemath.com, and our team will be more than happy to assist you further.
We are trying to cancel and get the refund.its been headache from last 10 days with no proper response and the number provided is not reachable. The person whom we are working despite asking multiple times to call us is not answering nor replying to the email. When it comes to enrolling for a class, cuemath will call N number of times within a day but when cancelling its out of the scope for them. Terrible service.
Hi Suhas! We are pleased to inform you that our team has successfully addressed the issue you raised. Further details have been sent to your registered email address. We hope you are satisfied with the resolution, and we sincerely apologize for any inconvenience caused.
I am current doing Cuemath and it is okay. From 3-4th grade it was very fun and helpful. Since my mom has become close friends with my tutor, who is fabulous at teaching, she helps me extra. Now I am in 7th and I have butt loads of homework. On top of this I have fricking kumon, which I 100% do not recommend, and Cuemath hw. I did slowly lose interest but since I have 4 months left its fine. It was very crucial in 5-7th because I am ahead and its easier for me to learn the new subject since I have already learned them. One huge backlash is the price and their annoyance. Since im the student I dont know the price but it is expensive for online learning and not In-Person learning. Lastly, the call you constantly to renew and annoy my parents. Since after 8th I wont have the same teacher because she cant teach those standards (she is assigned to do 8th and below) I will be quiting. I do highly recommend it for your child but if the teacher is unhelpful it will be bad.
Cuemath is doing big Fraud after taking full fees for offline classes of my daughter they are refusing ton provide books.There sales person confirmed that thay will now they are saying give us the proof. Totally fraud is going on
Hi Kusum! We deeply regret any inconvenience you may have experienced, as this falls short of the level of service we strive to deliver. In addressing your issue, we have promptly sent out the workbook to the provided address, and you can anticipate its arrival within the next 3-4 business days. For any additional assistance needed, please don't hesitate to contact us at help@cuemath.com. We are committed to resolving any further concerns and are at your service.
I had written lot of mails and tried contacting your customer care number which goes not reachable.
There is no revert from the team at all.
I have paid for 18 months and now the time availability doesnt match with the tutor. Cuemath team doesnt revert on the refund part neither do they acknowledge the mails sent. The customer care number shows invalid number
Products used:
Teaching
Dear Aruna, we appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience you've faced. Our team is actively looking into the communication and we see that you have reverted with the bank account details. Rest assured, we're working urgently to address these concerns. Thank you for your patience, and we will be in touch shortly to resolve this.
People of cuemath don't have ethics. They commit something and later they change their words and suffer parents like anything.I am the victim of that.I strongly recommend not to fall on their traps and suffer later like me.
Products used:
It’s about math classes.They don’t respond properly to the problems of parents facing with the false commitments of cuemath people.They don’t consider it and they don’t have ethics.If 0 reviews are there, I will give 0 reviews
Hi Savitha, We deeply regret the unfortunate experience you encountered with our services. This does not align with the high level of service we strive to deliver. We believe our team has resolved the issue to your satisfaction. If you need further assistance, please feel free to reach out to us at help@cuemath.com, and we will be more than happy to assist you.
Need lot of improvement required by the team. Work hard on your marketing and sells team rather asking double the money
Hi Manisha, We sincerely apologize for any inconvenience caused and appreciate your feedback. We are committed to continuous improvement and value your input in identifying areas for enhancement within our team and system. Kindly share your registered details and detailed feedback with us at help@cuemath.com, and we will diligently work on implementing the necessary changes. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.
I canceled classes after 1.5 years of Cuemath to get my child more F2F sessions locally. Refund was promised for the classes not taken but has not come through. I last submitted refund details per their ask on Feb 28 and have followed up over emails several times. Every time, a case gets raised and a ticket number provided and within a week its closed out. The person that was in touch with me no longer responds. I hope this is not a scam.
Tip for consumers:
Poor customer service
Products used:
Online Math classes
Teacher doesn't even know how to handle a kid or to convince the kids douts very unprofessional behaviour especially teacher like sowmya pavan
Hi there, we're sorry to hear about your experience, and we appreciate your feedback. At Cuemath, we strive for professionalism and excellence in teaching. Your concerns about Sowmya Pavan's teaching style are important to us. To better address and investigate this matter, we kindly request you to share more details with our support team. Please email us at help@cuemath.com with your registered contact details, so we can take appropriate action and improve our services. Thank you for bringing this to our attention.
Cuemath lets you only skip 3 questions, and I think that's not efficient at all. My children struggle to work on a problem that's way too difficult for them. I think this needs to be fixed fast. Cuemath is way too hard on my children, sorry to say.
This thing is messed up. First the teachers are extremely rude. Second they will not cancel the remaining classes. Third there are frequent mishaps in their so called 'system' + they then blame it on the students that their is some problem from their end when really, its their terrible website's problem. I have probably a lot more points but for now just take care. Dont attend this nonsense website class. The entire thing is a waste of money.
Tip for consumers:
DONT ENROLL YOUR KID IN THIS CLASS.
Hi Kushaal, we regret to hear you that way. That's certainly not the kind of experience we strive to provide as customer satisfaction is our utmost priority. Kindly help us with your registered contact details on info@cuemath.com so that we can get this checked on priority and resolve the issue at the earliest.
They were irregular, no contact for a supervisor. They had bad internet connection. Worst teaching service ever. And they sold my number to 100s of companies. Now I get spam calls everyday. F$$$ piece of $#*! company with no proper system.
Login process took over 30 mins. Not at all user friendly. Username came on WhatsApp in bold black and some numbers in blue. Not telling you needed to input both. The they could not hear us. Was to get 1 hour free only got less than 30 mins. Lag on the line from India.
He had to ring mobile phone via WhatsApp and also logged on to laptop. My daughter said class was OK only OK. If you had to pay for that you would have got zero value for money. Overall very poor.
Tip for consumers:
Don't
Products used:
Online maths class
Cuemath provides great education to the students. We got Lata Lalwani as our teacher for my kid, She is really great and my kids love this teacher, they enjoy the tuition with her. She is knowledgeable and she is teaching good.
Looks like reaching cuemath admin people for any kind of help is difficult after class starts. They wont respond on emails and we needed to do lot of follow ups for clarifications. This part I am little not happy with them.
My mom enrolled me into cuemath but i dont like it cuz its to hard but im the smartest person in my class cuz im the only one doing cuemath, so dont be mean (even though i dont like cuemath)
I never got my id password and was unable to take even a demo class. Service is so pathetic.
Total waste of time. And on top of that this idiot Manikandan K replying after 10days telling that they are unable to reach me. I am receiving call around the globe. Such a pathetic excuse. Cuemaths NOT recommended at all. Please go for alternatives.
Tip for consumers:
Please skip it asap.
We had a terrible experience with cuemath. The teacher was impatient, rude, condescending and insulting to our daughter. I was observing in the back and her hasty and arrogant attitude left my daughter feeling deflated and frustrated after each class. When I tried to switch teachers, the staff was pressuring me to give the teacher another chance. Knowing that we had complained, the teacher was resentful and continued to bully our 11 year old. When I got fed up and asked for a refund of the remaining two classes, they waited for the period to expire and stated that they cannot refund an expired account. They made no efforts to resolve the problem; just hungry for petty money. The teacher as well had a teribly heavy accent and was often difficult to understansd and had delayed internet connection. I would not recommend this company at all. Really poor experience and waste of time.
Tip for consumers:
Tell them you want a free trial until you find a teacher who is a good fit, to see the credentials of the teacher, ask hear a voice sample of their English level, request privacy and that they do not tell the teacher if you make a complaint so they do not take it out on your child, demand a teacher change and don't let them manipulate you into keeping the same teacher and demand a refund as soon as you feel something is off. They cannot be trusted.
Products used:
200 sgd of math tutoring
Nishant sir always give his best performance. He is very kind and encouraging to kids. My son enjoy math learning with him.
As I think Cuemath could be more better.,
Thank you
Before my child was enrolled in cuemath, he did not know how to do simple things like long division, but now after having taken cuemath lessons for close to two years, he is very confident with math and is up to grade level. In addition, there are amazing teachers in cuemath that helped him get stronger in math.
Hi Manisha! Thank you for your heartfelt feedback! We're thrilled to hear about your child's progress and newfound confidence in math. At Cuemath, we're committed to providing top-notch education and supportive teachers to help every child excel. We look forward to continuing this journey of mathematical discovery with your child!
Cuemath has horrible customer service, and they won't allow us to cancel our remaining classes which is such a scam. The teachers are rude, and disrespectful, and they don't teach well. My daughter said that they teach too fast and despite multiple times of her telling them to either slow down, they don't. Please don't ever waste your money on cuemath because they will loop you in and scam you.
Tip for consumers:
They claim to have a refund policy, but they did not allow us to refund.
Curmaths management cheats the parents.
While you enroll your ward they will asssure you that whwenever we want we can discontinue the classes and we will get the refund for the remaining amount.
But the catch is they will never give back your money, they will give a virtual card that can be used for online retail shopping that too from US.
They are fooling everyone don't fall in their trap on the name of refund.
Hi Neha, we understand your disappointment and apologize for the inconvenience. We see that you are not happy with the refund resolution provided to you. Please note that we have escalated this concern to the relevant team and they will be assisting you further on this regard as soon as possible. We request you to kindly wait for the same and your patience is highly appreciated.
I scheduled a Cuemath class and when i was joining it is showing no class scheduled.Bye. Thank You!
Our experience with sales representative was terrible, without knowing cuemath and by reading terrible reviews, sales reps force you to take minimum 12 months paid in advance commitment. Of course they highlight the easyness reimbursement process, but why would they put so much emphasis in reimbursement if they program and lessons are worthy? Never the less we are so eager in investing in my child education that we wanted to give a try and convince the sales rep to reduce the time, now to 6 months paid in advance, but when trying to have clarity on teacher availability it was clear they did not have enough free slots and it would be just the beginning of another nightmare, trying to find suitable times. Wish i could show you the emails that the sales rep sent justifying the extremely bad reviews arguing that is the nature of a startup, just a friendly advise: if you have a terrible reputation and you want to build trust, you dont ask a year in advanceh payment, you go weekly or monthly by building trust. Finally we found another company that give us the flexibility and trust we needed, our risk went from +$2k usd to only $300 and we can renew it as we please. Stay away from those shady deals! Terrible cuemath
I totally agree with the reviews that teachers don't show up. And neither can you access the lessons until they are unlocked. They just get the sheet solved and don't explain to the child the concept. They assured it will be 1:1 class and 2 months post the enrollment said they had policy change and now it's a group class, where children of different grades will be addressed at once. It's a scam to benefit from parents insecurity that they are providing the best to their kids. They won't give you anything in writing. If you send email on their customer care they will give you a call back and never email you anything concrete
Tip for consumers:
Please don't put your money in this
Hi Amrutha, we hear your concern. We apologize for the mishap happened. However, we would love to have an opportunity to enhance your experience. Kindly share your registered contact details on info@cuemath.com so that we can check what went wrong and get back to you with a resolution at the earliest.
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Cuemath is an after-school online Math program for KG to 12th-grade students.
Your child can be a diligent student or a curious philosopher, Cuemath taps into every child’s natural math power, amplifying achievement and skyrocketing confidence.
We are:
STEM Accredited | Present in 20+ Countries | Certified by Grant Thornton | Backed by Capital G
Our Teaching Methodology
*Unique Approach - Combining 1:1 / Group instructions with engaging puzzles
*Interactive Visuals - Teach math as intuitive logic
*Self-paced learning - Keeping your child in mind
Hi Dev, we deeply regret the inconvenience caused by the cancellation of your daughter's class. We recognize the frustration you must be feeling and want to assure you that your concerns are of utmost importance to us. Our team has been promptly informed, and they are working diligently to address your case. We are committed to providing you with an update at the earliest possible time. Your patience throughout this process is greatly appreciated.