Cotosen

I've dealt with other Chinese apparel companies before. You can get some good deals for quality products. However, this company is the worst! Cheap prices, glitzy marketing, but cheap knock off goods with cheap materials that makes the clothing look cheap. Customer service is non existent! Problem with your order, you eat it!

I bought boots that said "leather" in the description. They came as pleather and were 4 sizes too small. They tried to appease me by offering me a partial credit to just keep them but when I refused they asked me to send them back and they would offer me a refund. They refused my shipment and so I was forced to file a dispute with my credit card company. I'm still out the $10 bucks to ship them and will NEVER BUY FROM THEM AGAIN!

My husband bought what it's supposed to be a coat, and a terrible polyester sweatshirt. Cannot return as they don't respond to emails and no phone number. Terrible products, worse customer service actually no customer service. Buy from reputable stores where you can see what you buy. Looks much nicer in pictures below, but it's like stuffed animal hair inside and thinner than my Levi's..

Don't even think about buying from this company. It takes almost a month to receive then you have to pay the return if something is wrong and then they refuse your return when you send it back. What a scam. I had to return my item because it did not fit and they refused to accept delivery. Now I'm stuck paying 90$ for jacket that didn't fit, spent $30 to return it and then they refused to accept the return.

Cotosen's range of Socks is impressive. I ordered a pack of athletic socks, and they are soft and breathable. They don't slide down while walking or running, which is a big plus. I'm satisfied with the purchase.

They will send your their surplus regardless of your size and never refund your money.
Thivery at it's own way.
No return lable provided, I was given the address to mail the item in. I did, the recepient REFUSED to accept the package. They want me to sent it back again to the same address, spend money and my time to deal with such stupidity is more than I can stand for.
Don't buy anything from. This website or you are in for a rude awakening about they type of business they run.

For my hubby I ordered the "I FIX STUFF" shirt XL. Got some cheap slippery shirt. After 3 months no longer available. NEVER will buy from COTOSEN again.

AVOID! AVOID! AVOID! These people sent clothing which was completely different from advertised. I ordered a pair of boots but what arrived, was a pair of boots which could be used to work on a building site (see pics). When asked to return the boots, they said I had to return the items to China at my own expense and partial refund (designed for you not to return due to hassle). Also, said they had no labels for me to use as a return address, FoC. No customer service, utterly atrocious. School boy error on my part, should have read the reviews first as I now see many people have experienced the same as me.

This Asian company from Hong Kong needs to be investigated, their phone numbers don't exist, I hate all their agents we chat with, the first thing they ask you to pay $1 to chat with you, because they want your credit card info

I bought some cords which are described as 'work wear' and 'heavy duty'. They are the shoddiest quality thin material. The first time I wore them with a mobile in the pocket they ripped on the pocket seam.
Returns policy a joke, I was offered a £6.00 refund on a £30.00 pair of trousers which went straight in the bin

The items shown in the ads look very cool and seem to be made to satisfy. Not! Sizes are off. But the worst is the quality. Barbie clothes are made better than these. And any problem you have with them is assumed to be your fault. Even if they send you the wrong size. They'll offer you a discount or allow a return...but you have to pay a huge shipping fee. Skip them. Block them. Tell everyone you know to avoid them! BTW...I have pics and correspondence to back my statement. Not a hater.

The sort of quality material you would find in a fancy dress shop. Very very bad quality. I bought 2 T shirts and a jacket. I think Woody's clothes in Buzz light year looked better than these.

If you look at the reviews you will see only 5 star and 1 star. Read the 5 star and look at the grammar and syntax, it seems off. However, the 1 star reviews are indicative of the worst possible company. My stuff never arrived. I asked about it multiple times and had NO reply. I sent a cancellation request, not replied to either.

I ordered a jacket from them prior to researching. The item I ordered and what I received was not the same. It took almost a 1 1/2 months to arrive. Customer service is non existent. The package arrived with a shipping label from a vacant warehouse... go figure!

You might as well just throw your money away if you place an order with this company. My husband ordered two pieces of clothing, both were extremely oversized and totally inaccurate of the size chart. Upon trying to return the items, within one week of receipt and on our dime the company has refused our return and blocked us from all communication... while NOT issuing a refund. DO NOT ORDER FROM THIS COMPANY!

I needed a new belt, and Cotosen had just what I was looking for. The leather belt I bought is durable and looks great with jeans and dresses alike. The buckle is sturdy and easy to use. Overall, a fantastic purchase!

Another lesson learned, I should have read these reviews first. The issue is the same as most people here The quality of the merch is worse than a dollar store. I keep trying to contact the company to provide me with a return address but there is silence. You are smarter than me because you are reading these reviews, make the right decision. RUN!

Don't be fooled. Apparel is horrendous. Terrible quality. Once you've made the purchase you will never be able to reach customer service. It's a total scam!

I Bought "suede blazer with leather trim." When I received it it was not suede but some kind of faux suede with faux leather trim. Still it looked nice but did not fit so I wanted to return it. This is the email I got:
"Dear Ross,
Good day!
Thank you for contacting us and were sorry for the inconvenience.
For your order: **************
How about $22 partial refund as compensation?
Once you accept this offer, you can now keep the item or give it to someone as gift.
Please let us know your option.
Looking forward to your early response. Thank you!
Have a great day!"
When I said no I wanted a full refund they said I would have to pay shipping to return which was $16.00. So followed their instructions and paid returning within the time frame. I have not heard from them since. No refund and they do not respond and the phone number they gave me has a full mailbox.
Do not waste your money or time with "COTOSEN

Terrible quality jacket I purchased. I didn't realize this is a co. In China, shipping taking weeks to get item.
There site clearly states that refunds are the usual if returned within 30 days. I contacted them the day after I received, and they responded "no refunds", only will do " a site credit" towards another item.
Total fraud, DO NOT order anything from them.

Doesn't look like the photos at all. Printed on cheap plastic. I have never got my refund even as they keep saying it was all preceded. Do not by anything from there. They just getting rid of plastic waste by selling it to you.

DO NOT BUY
THIS IS THE WORST SITE TO USE! THEY DO NOT WANT TO GIVE A FULL EXCHANGE AND KEEP ON SAYING THAT I HAVE TO PAY RETURN DELIVERY MYSELF? WHEN THEIR QUALITY OF PRODUCTS ARE SO BAD? THE SIZES ARE WRONG, MATERIALS ARE DISGUSTING! THIS IS SO DISGUSTING TO SEE THAT ME AS A CUSTOMER HAD TO PAY OVER £100 BEFORE SEEING THE REVIEWS! PLEASE DON'T BUY FOR THEM!

The items I ordered arrived in about 10 days. Materials are extreamly thin and light weight. The really
Bad part is I ordered the items in XL and 2XL they sent me 1 item in 3XL and another was 4XL. Instead of saying the item was not available in the size I requested. Now I must pay for return shipping or just keep items which are way to big which I'm sure they hope I will do. I will never order from them again. Buyer BEWARE!