Container Store

I ordered a product Tuesday. Received in perfection condition on Saturday. Perfectly packaged. A tracking number is provided. I even chatted with both a rep at The Container Store and a shipping rep about the process since I had never used them to ship something. Both reps were easy to reach and assured me that the process would take 3-5 days. When it shipped out on Saturday, it was immediately out for delivery. The driver rang the bell and there was the package. Simple as that.
Maybe it depends on where you live as far as shipping goes, maybe it's just a bunch of angry trolls saying a bunch of false negative things about a good company, but everything went smoothly for me.
I bought a football display case which I have already used for what I needed it for. The item was wrapped to death and in a study box. Kudos to TCS and I would use them again.

Unbelievable. Poor customer service.
I spend quite a bit in the last few weeks and received a notice that I was an "expert" organizer and to pick up a pick anytime before the end of the year. I just left the store. They were out of the "gift" and did not have anything substituted. That's a "member benefit"?! Spend a certain amount and they won't have what was promised according to their rewards program?

I came to NJ on holiday and went to the container store with mi sis! We had a wonderful experience! We absolutely LOVE DINA! She was so pleasant and patient and polite! She made our experience the absolute best eva! Also the store was so clean and amazingly organized! Also DINA assisted with our reward discounts and assisted mi sis in signing up for her own discount coupons! Over all we absolutely loved it! Thank you so much DINA and the NJ container store for making such an amazing experience on our holiday from the UK! Cheers!

Purchased 3 elfa closets
Metal parts for drawers move based on a small bead. The bead falls off and drawers fall apart. Replaced multiple times
Metal bars holding up shelves bend and do not work
Reinstallation is over $400 which is based on current price.
Overall product is inferior and Container Store service has not been helpful.

Clerks spend their time chatting with each other. Too many clerks doing nothing except walking around the store wasting time. Overpriced items and useless clerks. One clerk even sneezed all over me! I won't go back.

This is a very Racist company, 90 percent of the black leaders team were terminated, new management Jason, Vicky, Jess, Jack and Amber are very Racist and Bias. They treat there Minorities employees less than slaves, minorities are reprimanded harsher for the same situations and they coverup sexual harassment and does not follow their own code of conduct when it comes to Minorities. Best advice worst job ever! Don't work there.

I had a ladder I purchased from another state. The manager was gracious, helpful and exchanged it without any hassle. The sales person was very knowledgeable about solutions to some organizational issues I had in our new condo with smaller spaces. Even though I went looking for something cheap I ended up taking her recommendations and truly appreciated the advice on putting it together so I didn't struggle with it. Great team at the Orlando location! Worth the drive.

We bought an Elfa Closet system and had it installed by the store. Sharona was extremely helpful. She understood our needs, was very knowledgeable and fun to work with. Installation went very well.

I placed an order online and got the confirmation via email. Weeks went by and the shipment notice. I called, and called and called with no response. Sent an email with no reply. Kept calling and the rep told me they were out of stock when I ordered - why wasn't I notified then - and could expect the items to arrive 2 months later. I told her I knew it wasn't her fault but I didn't think I'd ever order from container store again. She said don't then - then hung up on me!

This was my first time placing an order with the Container Store. I was having trouble with my iPad so decided to call customer service and order over the phone. I spoke with an associate (David) who could not have been more helpful, articulate, and pleasant - my best customer service experience ever. My package arrived as scheduled, very carefully packed, exactly as advertised, and the excellent quality I was hoping for. I could not be happier!

We decided to call the Container Store and try their design services which are free. A time was scheduled for a digital meeting and we received an email with instructions on how to connect. Prior to the meeting we were instructed as to how to measure the space and where to send the measurements which we wrote on a form provided by the Container Store. At the appointed time we clicked on the link and waited a short time before Natalie connected and introduced herself. The session began with Natalie asking questions as to the scope of the work which entailed the design for elements to be installed in small "His" and "Her" walk-in closets. After the face to face discussion the screen changed to a graphic design tool and we were able to watch as Natalie began the process by placing various elements in the first closet based on our discussion. She was obviously well trained as a customer consultant and also had a thorough knowledge of the use of the design software. The elements being placed were shoe draws, short and long hanging spaces, ventilated shelving and ventilated drawers. It was very helpful to play "what if" by trying various elements in different spaces. It took Natalie about 3 to 4 seconds to make any change we wanted to try. After completing the first closet we repeated the process for the second closet. After about an hour we were satisfied with the design and decided to move forward with an order. The total price was $5000 less than the Home Depot bid. All of our elements were delivered over a three week period and we received deliveries from FedX and USPS every two or three days. After the final delivery we opened all boxes and inventoried items based on package slips and the original bill and every thing was there. I was satisfied with the quality. The bottom of one draw had been crushed. I called customer service and the hold time was less than 45 seconds. The new drawer was delivered in four days. I installed the elements myself and found the instructions clear and straight forward. During the installation process I discovered that three standards were five inches too long due to my error in measuring. I decided to cut them down to size. After cutting the first standard I noticed that I cut the excess off the wrong end which rendered this standard unusable. I called customer service again and the hold time was less than 20 seconds. The agent informed me that "these things happen" and said he would send, at no charge, a new standard cut to the correct length. I would order from the Container store again and I will also recommend The Container Store to my family and friends.

I received perfectly wonderful and generous customer service from Barbara, the store manager at the Plano, TX Stonebriar location. Thank you C. S. for hiring employees that are compassionate and honest.

The Container Store is not a safe place to shop online. They will not provide a refund for items that were never shipped, I had to dispute the charge with my credit card company. They tried to ship the same package twice and it was never sent. Customer service just says "it shipped", but the shipping company site clearly says it hasn't. This has been such a waste of time.

I have a house of metro and interometro units carts and wardrobes. Fantastic customer service in the stores and equally online. My only complaint is shipping packing./packaging The items are often heavy and need more padded packaging on shelf corners (recyclable). My shelf carts are strong and have served me for years. My tv cart held my old big tube Tv 175lbs no issues, and now My new 50 inch flat (45lbs) is perfect on the cart and looks just as good.

I have ordered a metal piece for a storage unit. It has arrived with very deep cracks and chips. I have owned several of exactly the same units for over 7 years, moved with them 3 times and they don't have a single scratch on them.
The problem is that when we received the item, we did not have time to set it up for over 2 months, neither did we check it (it's solid metal, what could be wrong with it?).
So, when I eventually discovered all the defects, I did not have much hope, but I contacted the container store customer service anyway.
I told them about the problem and they sent me a brand-new item.
I have received the replacement fairly soon and I am very satisfied with it.
It makes me want to shop at the container store more.

A piece of heaven on earth!

-Fun and easy to navigate website

-Click online and pick up at store

-Phone order option available

-Teacher Discount Program

-elfa! Elfa! Elfa! Free Space Design!

-NAPO member discount

-Wanna be a POP star!? Find out more, and sign-up!

-Friendly and knowledgeable employees

-Shipping available

-College Night

-Unique stocking stuffers

-Great organizational and travel tips!

-Check out what The Container Store Stand For!

-Happy 35th Birthday Container Store!

Love all their products

No mask signs on doors or front window, and yet, I was verbally accosted by the person working the cash register. Then while checking out I had to remove my mask for my phones facial recognition, and the guy acted like I had the plague. I assured him that I had been vaccinated and asked him if he had, he replied "No". If you work with the public and you are hyper paranoid to the point of rudeness, GET THE VACCINE! And, if the Container Sore has a policy, put a damn sign up!

This is a really good store. When I lived back in Washington and first went into this place, it was kinda overwelming. My apartment was a mess and they really have everything you need. It's sad when you grow up and you feel all excited buying containers. I'm getting too old.

I ordered two lidded plastic containers. First, they were delayed and took twice as long to arrive. They also shipped them in a box that fit them perfectly leaving no room for bubble wrap. Because of this they both came broken. I called and explained what happened. They shipped me out two new containers, and they boxed them the same way. One of the containers was intact but the other was not. I called and instead of fixing their error, they would only give me the option of driving an hour to reach one of their stores or a refund. All because they are too stupid to properly box items when shipping. Instead of fixing their system they choose to lose a customer. Stupid! If I could give zero stars I would!

The Container Store offered options via email after sending 2 messages of apology, almost from the moment I submitted the order. I followed the directions to follow up with Container Store on my "options" but cannot make contact online or by phone.

At this point, just refund my money and I'll go back to Amazon. Too bad Container Store was not able to figure out a way to sell & ship products during the SIP. Better luck for the next pandemic.

AVOID! I ordered and PAID IN FULL for a container in Oct 2020 – I received an email from THEIR representative it would be 2 weeks for delivery. After 8 months of the hassle calling them and me plowing the snow being prepared for delivery – they told me they wouldn't deliver the container unless the price came down lower than what I paid. I finally requested a refund.

Doesn't matter if you order for pickup or delivery or if you just want to make sure the item is in stock before you head to the store. Doesn't matter which location either. I'm in LA so there are 3 stores within about 10 miles from home. Same story every time. If I order online for pickup I get confirmation then get to the store it's15 minutes waiting for the bumbling fools "in the back" to bring it out. There were a couple of times they couldn't even find the item because it was actually sold out despite confirming my order.

Other times, I've checked stock online first just to make sure they actually have what I want before heading to the store. Get there and it's not on the shelf. So then 15 minutes wasted trying to get someone to go "to the back" and find it. Sometimes they find it and sometimes it's actually out of stock. Sometimes they don't even know what I'm talking about. Can't pull up the website and show them because zero cell service in 2 of my 3 stores. Gotta step outside for reception. What's up with that?

Once I ordered 4 of same item for delivery and received each one packed separately in 4 different boxes, each box stuffed with packing materials despite each box was large enough to easily hold everything together. Other items in same order were also shipped separately in huge boxes with way too much packaging and received a week beyond the estimated delivery date.

Their cashiers are either rude or incompetent as often as not.

I've dropped a lot of money on their overpriced products. I'm over it. Same or similar products are easily available at Target or Amazon...usally for less money and always without all the hassle.