• Clera Windows + Doors

Clera Windows + Doors

Overview

Clera Windows + Doors has a rating of 3.5 stars from 189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clera Windows + Doors most frequently mention great job, sales rep, and customer service. Clera Windows + Doors ranks 7th among Doors & Windows sites.

  • Service
    40
  • Value
    39
  • Shipping
    17
  • Returns
    9
  • Quality
    38
Positive reviews (last 12 months): 0%
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Instant Feedback

73 reviews

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Critical highlights

  • - August was coming to a close and the window was still broken - August 29 left a message with customer service.
How would you rate Clera Windows + Doors?
Top Positive Review

“Great product, great service”

Kaylyn H.
10/16/22

The Clera Windows and Doors Listowel branch replaced 7 windows in my home this summer, and we are very pleased with the work. The windows are great! We can already feel a difference this fall season, as there seems to be much less heat loss and there are no more drafts near our windows. Barry and his son were a great team at getting this project done. They worked quickly and well together. They were also friendly and respectful while working in my house with my 2 dogs and myself working from home.

Top Critical Review

“Horrible”

Garry C.
12/17/22

Our experIence with Clera Windows was horrible to say the least! It took months to get our windows installed and we were told a much shorter time frame. I followed up several times. Then there was only one installer instead of a team of installers as we were told installing all 9 windows. We have followed up with Clera many times and we're treated with such unprofessionalism and disrespect. No quality control Of windows either. Look at what they installed

Reviews (189)

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customer service (21)
Thumbnail of user kaylynh5
1 review
0 helpful votes
October 16th, 2022
Verified purchase

The Clera Windows and Doors Listowel branch replaced 7 windows in my home this summer, and we are very pleased with the work. The windows are great! We can already feel a difference this fall season, as there seems to be much less heat loss and there are no more drafts near our windows. Barry and his son were a great team at getting this project done. They worked quickly and well together. They were also friendly and respectful while working in my house with my 2 dogs and myself working from home.

Service
Value
Quality
Thumbnail of user danr1314
1 review
0 helpful votes
May 5th, 2022
Verified purchase

The installation took longer than expected but the final result was very good. I think the windows look really good in my house. Easy to open, clean look and the trim was done very well. Other than some dust, which is inevitable, the crew did a great job cleaning up when they where done.

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Thumbnail of user christines2096
1 review
0 helpful votes
June 13th, 2022
Verified purchase

We recently had some cottage windows replaced by Clera Windows and Doors, arranged through Kevin. The panorama windows installed by Shane are stunning. Shane's meticulous, precise craftsmanship is simply awesome. By reusing the original interior wood trim which was installed by our father 50 years ago, Shane retained family heritage & created a seamless transition between old and new. The exterior flashing on the 12 windows is expertly finished. Honestly we go outside and stare up at the windows marveling at the neatness and clean lines of Shane's work. We consider ourselves extremely fortunate to have had an installer of Shane's calibre. Professional, friendly, taking pride in his work. We would recommend Shane with absolutely no hesitation to anyone & everyone wanting to have windows installed.

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Thumbnail of user jennap109
1 review
0 helpful votes
November 15th, 2021

We just had our front door replaced and couldn't be happier! From the start of the process, Terry was there to help and guide us. Terry was very professional and was always available to answer our (many) questions. Terry sent us updates right up until installation! The installer, Paul, was very knowledgable, professional and he left the job site very clean. We were very impressed with our entire Clera experience. Would highly recommend!

Products used:
Front door

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Value
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Thumbnail of user garryc163
1 review
2 helpful votes
December 17th, 2022
Verified purchase

Our experIence with Clera Windows was horrible to say the least! It took months to get our windows installed and we were told a much shorter time frame. I followed up several times. Then there was only one installer instead of a team of installers as we were told installing all 9 windows. We have followed up with Clera many times and we're treated with such unprofessionalism and disrespect. No quality control
Of windows either. Look at what they installed

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulh2140
1 review
0 helpful votes
September 9th, 2021

We've worked with Terry Blondin and his team twice over the span of 6 years (5 second story windows and a bay window/ front door on the main floor). We were extremely impressed with the product quality, the professionalism of the installation teams, and Terry's commitment to ensuring that we were happy with the results. Terry is personable and professional, and makes himself available for troubleshooting and questions. We would recommend this company to anyone looking for great quality and service.

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Thumbnail of user johnkorkoian
1 review
0 helpful votes
April 18th, 2023

We had 13 Windows purchased and installed in September 2021 and Patio door and Front door installed April 2023. Very happy with the products and installation.Also a shout out to Rita Customer Service at Clera Windows and Doors...she was able to send us the information about the warranties inregards to our windows and doors. Thank you Rita.

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Thumbnail of user violetr41
1 review
0 helpful votes
September 2nd, 2021

Great company to use. I've used them twice now; one for my patio door installation and the second for replacing windows in my house. The salesperson was kind and easy to contact and the installers were respectful and did a great job. We're very happy with the results and would recommend Clera to anyone who wants windows and doors replaced.

Thumbnail of user johnm7469
1 review
5 helpful votes
July 3rd, 2021

First off the door installers said they would show up at 11am but arrived at 830pm. I wanted two storms doors each with a different design front n back of house. What happen was they mixed the measurements up and installed wrong doors at the front n back. By this time it was 11 pm and told them to call me tomorrow to get the mess sorted out. The next day no call by the tech or reply from a email sent. When it involved the deposit they replied right away. Do not recommend.

Thumbnail of user christinec2008
1 review
1 helpful vote
February 19th, 2022

Eric DeBono and his installers from Brantford ON. Are top notch professionals. The whole process from first encounter to install day was seamless, the installers were so professional making sure that they covered up our floors and cleaned everything up behind them and were meticulous about every finishing detail! We are so happy with the way the door turned out

Products used:
Double front door

Service
Value
Quality
Thumbnail of user rocheller210
1 review
2 helpful votes
May 5th, 2022
Verified purchase

The windows look great and the installer Shane, despite being on his own for the most part, was able to complete the job well. He was very knowledgeable and competent in his trade. Must have been a difficult job to complete all 10 windows, incl. 3 very large windows, yet he did the project in just under 3 days. The house was kept clean, inside and out.

Honest and timely communication from the rep re: 2nd delay of the projected installation date would have been much appreciated. Had to keep reaching out for an update and received contradictory answers every time. Made the experience quite unpleasant. Hoping the windows will last as long as the rep says they would and that the company warranty will hold its promise, because trust got questionable after the whole experience with the rep.

Quality
Thumbnail of user carolyns852
1 review
1 helpful vote
June 29th, 2021

Eric Tony DeBono and his team from Brantford Clera Windows and Doors were amazing from start to finish. He gave us a detailed quote and listened to exactly what we wanted done for each window and door. He made suggests where appropriate and they were appreciated. After the installation, they cleaned up thoroughly which I was very impressed with. We've had the windows for approximately 2 months and haven't had a single issue. I highly recommend them!

Products used:
All windows in our home replaced including a bay window, and one outside door.

Service
Value
Thumbnail of user johnm6460
1 review
14 helpful votes
February 4th, 2021

I am writing this review to let other people know what kind people we are dealing with. My front window was I stalled looked great but every time it rained it would leak it ruin my dry wall. I called Gary Gainham Branch Manager he was no help but they sent one of there installers but he wanted 300 dollars to fix problem l paid him. But the next time it rained it leak again. Now I have been getting the runaround. Ron the installer wants another 300 dollars to come back to try again. They must think l am crazy.

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Thumbnail of user lydiac106
1 review
9 helpful votes
October 9th, 2020

I've had my windows replaced plus added a Bay Window which is the problem right now cause it's plastic frame is cracking. We've had it repaired with some type of hiding compound by the representative but the job did not last. I've been trying to get a replacement but it's been way before November 2019 and still waiting. That is on top of waiting for a rep to call and more. This issue has been ongoing since early 2019. Not very happy.
I would think twice to refer this company.

* Clera Windows + Doors attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dougs643
1 review
0 helpful votes
July 7th, 2021

Who knew this was for real? A couple of handle cranks for casement windows installed in 2009 broke so I contacted Rita in customer service who sent me replacements. None of the usual warranty hassles that one gets from other companies. Clera's an outstanding example of the way companies should behave.

Tip for consumers:
Believe this company

Products used:
Cranks

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Thumbnail of user syedm88
1 review
0 helpful votes
May 27th, 2022

After a thorough review of multiple companies and meeting with at least 7 different representatives, we decided to go ahead with Clera Windows & Doors.

My experience with the sales agent has been mixed at best, but I would like to call out the service manager Rita Adamopoulos who has been phenomenal and has always gone beyond the call of duty.

Rita has always been prompt when I have reached out to her and was able to expedite the process for me on more than a couple of occasions. I highly recommend Clera Windows & Doors to anyone who is in market to replace/update their windows and doors. Their service team led by Rita is the x-factor when comparing this company to their competitors.

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Thumbnail of user stephaniel1503
1 review
0 helpful votes
June 20th, 2022

Mike our sales rep was awesome to deal with - quick at replying and thorough in his explanations. The spray foam insulation made a huge difference. Thank you!

Tip for consumers:
Do your research and choose a good company

Products used:
Patio door

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Value
Shipping
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Thumbnail of user timu46
1 review
0 helpful votes
March 29th, 2022
Verified purchase

We had all of the windows in our house replaced by Clera Windows and Doors. The new windows look beautiful, are easy to remove the screens and easy to clean the casement windows from inside, which is really convenient on the second floor. We are happy with the look and operation of the windows. We have noticed that we hear less road noise and have eliminated the draft we felt from our old windows. Kevin was very professional and quick to respond throughout the process and we felt that he was selling us something that he believed in. Juri was our installer. He and his helper were very polite and respectful, they protected our floors, cleaned up after themselves and left us with a beautiful finished product.
We are thrilled with the purchase of these windows and how they look.

Products used:
Windows

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Thumbnail of user joannac254
1 review
3 helpful votes
July 14th, 2022

Rita The Service Manager is the best thing at this company over the top helpful!
Customer beware - PLEASE make sure you ask your salesperson if this is the first time they are using a specific crew. If it is RUN! Save yourself the headache of amateurs wrecking your home then having to fight for months for the company to pay for /deal with the damage caused by the crew that they hired to represent them.
They are getting 3 Stars - ONLY because of Rita - and the second crew they sent in to completely redo the job. The windows are lovely - but the months it took this company to get it right... wasn't worth it.

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Thumbnail of user samoa2511
1 review
0 helpful votes
August 16th, 2022

An excellent site providing quality SMM services. Employees from the company provide a service to develop your business account. I have a company that sells plastic windows and doors. Couldn't bring the ad to a decent level. After contacting Top4smm, the number of clients has increased several times. Thanks guys for a good job.

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Thumbnail of user roseo120
1 review
0 helpful votes
January 25th, 2022

We had our windows and sliding doors replaced by Clera many years ago. To this day if we have an issue, they are always there to help us! They are professional and treat their customers with a gold class approach. Highly recommend them!

Products used:
Windows and sliding glass door

Thumbnail of user avryw
1 review
1 helpful vote
August 24th, 2022

I bought windows from Clera Windows 13 years ago. Unfortunately a piece of hardware needed to be replaced, and since Clera provided lifetime warranty I contacted Clera Windows and asked for a replacement part. Rita from Clera Service responded promptly, and handled the case very effectively and efficiently. I received the replacement parts, free of charge, within a few days.

Thumbnail of user adamg600
1 review
1 helpful vote
February 23rd, 2021

Eric DeBono from Clera Windows & Doors installed our front door and 7 windows just recently in Woodstock, he was the sales rep and window installer, a rare combination. Eric DeBono was very professional, polite, and did a phenomenal job. You can tell he takes pride in what he does, out of all the trades that had come through our home he was the only one to clean up after himself! We would recommend him to anyone looking for new windows or doors.

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Value
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Thumbnail of user gaylel31
1 review
2 helpful votes
June 17th, 2019

Barry Jacklin and his team were professional every step of the process. From booking the first appointment for the consultation to the final wipe down of the windows and trim when he left when the job was completed. At the end of each day, there was no clutter or evidence that work was being done at our home. Barry's pride of workmanship is a true testament to our small town way of life. We will certainly recommend his company.

Thumbnail of user alician21
2 reviews
0 helpful votes
July 6th, 2021

We reached out to Terry at Clera for an estimate on March 6 this year and we had a signed contract by March 11. The official measurements were taken only days later and the windows were ready and installed within the time frame that we had discussed. The whole process was very smooth and very affordable compared to some other quotes we received. We were very happy with the end result. Installers were fast and professional and we really appreciated that they took care to put drop cloths, clean up, and clean the windows when they were done. We had done some windows and doors with another company the year before it wasn't nearly as smooth (wrong windows ordered, constant delays with no communication, spray foam seeping from joints after install, etc.) so we were really pleased in comparison.

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From the business

Clera is known for quality home windows & doors installation since 1978. Get custom vinyl windows & doors from the Winner of Homestars Best Company Award.

Business History

Family-run since 1978, Clera Windows + Doors is one of Canada’s premier manufacturers and installers of custom windows and doors.
With more than 40 sales and installation offices throughout Ontario, a head office and manufacturing facility located in Concord, Ontario, Clera Windows + Doors has improved more than 300,000 homes.

The company has been awarded:
Canada’s Best 50 Privately Managed Companies
Winner of 12 HomeStars Awards over the last decade, including Best Window Company of the Year
City of Vaughan’s Company of the Year
Best of Houzz Award recipient for 2014
Best Window and Door Company in Ontario in 2017 by Ontario Window Reviews
Top Choice Award winner in the Window and Door category
We are a Canadian company that has been manufacturing and installing Canadian-made products for over 41 years, and remain committed to making your dream home a reality. Ordering custom windows and doors from Clera is the clear choice!

Company Representative

Thumbnail of user rajk115
Raj K.
VP - Sales & Marketing
Working as a VP – Sales & Marketing with Clera window and doors, Raj Kain has 18-years of accomplished career track record for delivering results within highly competitive building products market. He is an analytical listener with a very consultative sales style and strong negotiation skills. With his wealth of knowledge and experience in windows and doors Industry, he is readily available to assist customer care dept. and Clera customers in order to resolve issues.

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