Carfax

Carfax has something going here! Got all these dealerships and everyday people relying on accurate reporting, but they can't get their sh*t together to actually SPEAK to consumers about inaccuracy in their reports. Send an email and they might get back to you "when there is additional information regarding your case"! ARE YOU KIDDING ME?!
I can 100% guarantee that the report that I have is wrong and CARFAX is doing NOTHING about it! This will cost me THOUSANDS of dollars. THOUSANDS!

Company is perfect to be used as a tool, by unscrupulous auto dealers, to defraud the consumer.
It's " weaknesses ", such as information " time lag" and inability to navigate auto auction information, allows it to be used to misrepresent the "status" of the vehicles it reports on. Take a minute and google the organization and see for yourself. DO NOT purchase an automobile based on the information supplied to you by one of these reports! There are other companies that supply you with much more accurate information.

Bought my car in 2018 with a "clean Carfax". AFTER buying my car, Carfax added structural damage PREDATING the sale. Other car searches show no damage, I've had it inspected and no damage has been detected, but Carfax won't fix the report. They stated I need it from the seller but won't disclose who the seller is and by their own admission in writing in email, they have too many cars to process data efficiently and their own reporting will be incomplete.

Good to get a free report because I am selling my car and wanted to have a report

My father-in-law gave me his 1988 car that only has 14,000 miles on it it's absolutely like brand new I did a Carfax report just to check into it to prove mileage it comes back reading 110,000 miles 117 then in 2014 He got new tires put on it reads 14,000 miles I've emailed send documents copies of the title that they want dealer proof dealer proof occurs never been back in for anything email you with BS wasted my money wasted my time my father-in-law bought it brand new and never drove them more than 5 miles a week Carfax is a waste of time in myMoney their logo is if it's on the Internet it must be true stay far away they rip you off It has a six digit odometer reporting from Florida when it used to have admissions test they put the mileage and Wrong Carfax refuses to do anything for me waste of time and money I sent a copy of this title look at the date and the mileage unbelievable Carfax ain't worth crap

I was looking for the Audi Q8 and I found it on Carfax at Go Luxury Auto Boutique go Luxury is just what it is the building the interior all luxury and most of all let's not forget about the Luxury Auto Brands they have in stock they are the best used car dealers in North Texas. The guys that work in sales are all awesome I had Kevin as my sales man he was very professional kept me updated on the process as I was at work he had everything ready to sign when I got there please go see Kevin if you're looking for a good Luxury Car he will get you in a Ride. I love this place. Jw

Went to trade in my vehicle Carfax reported an accident on it. Carfax is not correcting the problem

Stay away as this service is a complete waste of money as they do not provide updated results, from over 3 years ago! Disgusting customer service that just wants to steal your money.

I can prove carfax lies about "clean titles." Don't trust carfax at all! They're in bed with the dealers.

CARFAX posted pictures of this Honda Civic 2000. When I arrived at Absolute best Auto sales, I saw completely different pictures of the same car that was dirty and discolored with broken hubcap.

BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.

I b ought my Carfax report online and I tried to print it out but keep asking to pay again, no customer service..

Came into Island Auto nervous and scared, but left in a mint used car smiling all in about 3 hours.

Thank you, Omar

When I attempted to trade in my 2005 Toyota 4Runner for a 2013 model, the dealer pulled the Carfax report. That showed the vehicle was scrap and not driveable. Though I had been in an accident, it was not major and repairs nowhere near the 4Runner's value. The airbags didn't even deploy. I wanted to take advantage of a deal and didn't have time to search around and it was the weekend, so carfax could not be reached. I accepted scrap value for the trade in. When I was able to reach Carfax, they said the vehicle must have been totaled due to the nature of the accident. The repair shop denied reporting anything to Carfax. After exchange of info about the repair with Carfax, they reluctantly agreed to reverse the scrap value assessment. They told me that the scrap assessment was theirs based on the data they received. The resolution took a few weeks, though. Carfax is not a consumer's friend. It cost me many thousands of dollars towards the trade in because they inserted their unqualified opinion. Think about it - Carfax looks best when damage reported are inflated. My guess is that the Carfax input was through the police accident report.

I used to use Carfax to keep a record of all my self-service. Then, without warning, they deleted all records from anyone other than one of their "approved " shops. This makes the app totally unreliable. They turned a good app into a piece of unreliable garbage.

I called three times and no one ever called back. Is this what you do. Sell the car,get the money and no customer service. Among other things.

Was accused of hit and run- had to go to court twice to prove my innocence - case was dismissed- Carfax says my car was in a accident so it is devalued- i supplied letters of disposition which show the tickets were dismissed- Carfax says I need a updated police report, Irvington NJ Police will not give me one. They are only giving me the letters of disposition which has the court letterhead- Carfax says no good- the tickets were dismissed, no one was pressing charges against me, just the police and they said I was innocent- but now I have to get a lawyer again to prove my innocence but now it is for a Carfax- incredible they have this power to make the innocent pay $. The customer support was bad as well.

They report that our car was totaled. To get that change they said I need a letter from the insurance company that reported it. My insurance company did not issue the report. And they will not release that information to so making it impossible for me to get the required letter.

My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.

Because the last nine months, I guess because I bought my car thru Flemington chain of dealerships, CarFax started sending me complete monthly reports of my 2020 Cadillac Escalade ESV. Oil life, tire pressure, mileage, and a bunch of other things. And it had at top, the Trade In Price as of that time. When you started sending the nine months ago, it was approximately $78,000.
Every month understandably it would go down a bit. August and Sept it was about $70,000. I'm telling you the very lowest in Sept. It was $69,000.
My mistake in all this was that I didn't keep copies, unless I have one stashed, and didn't run across it YET.
Well, based on your report, I went to the dealership and had a car lined up, I haggled on the price while the manager did " his so called inspection". Well, he came in and said here is your price on the new car. And what do you expect for your car? I said, really, I know you want me to tell you 25,000. Well he kinda chuckled, and said no really. I said that's how we're gonna play this? I told the salesman, tell him I want $76,000. And he said is that the bottom line, I said well, $75,000. He wrote $75.000 I said no to tell him $76,000. Well he disappeared and in comes the manager. With a Carfax in hand, that said like $58,900. I told him about the report I just received from you that said $70,000. He said, this is what he just got. After fighting with him back and forth, and inches from the door, we came to a deal, no thanks to you Carfax, I went as far as telling them, when I get home, the first fox I see, I'm gonna shoot it.
Now I come home and contact CarFax, I only request that you send me a copy of August and September so I can send it to them to show I'm not lying. You gave me nothing. So here is my last shot before I start with my bad ratings online. Pease send me a copy.

I purchased a vehicle from Carvana on January 29,2017 with a clean Carfax report. In December 2019 I decided to trade in the car and purchased a Carfax report. I was shocked to see that Carfax had added a "Damage Report" dated 9/27/2016 or 4 months before I purchased the car from Carvana. In other words Carvana had sold me a damaged car. I contacted Carvana and sent them the copy of the Carfax report with the 9/27/2016 "Damage Report". Their response was to offer me an amount $3000. 00 less than the KBB average trade in value for the car without this late inserted Carfax "Damage Report". More about the Carfax late inserted "Damage Report". It was incomplete, only included a diagram with damage outlined 3/4 of the way around the car and a remark highlighted "NOT ALL DAMAGE IS CAUSED BY AN ACCIDENT. GET THE CAR INSPECTED BEFORE YOU BUY. Now that would have been nice to do but I bought the car 4 months earlier when there was no such "Damage Report" inclusion in the Carfax report. Carfax is a worthless service entity. And if your buying a used car get a signed agreement with the seller that a Carfax report does not provide all damage that the car might have.

I checked out trade in value of my truck (which is in very good condition) carfax said only good and quoted just over 11,000 dollars which is not correct as Kelly blue book quoted 1500 dollars more that I could get trade in thank the energies that be I didn't sell to carfax! What a scam!

Carfax placed inaccurate date on my vehicles Carfax vehicles report. Disputed with documentation and still refused to correct inaccuracy. N. Everyone should review their report and dispute or it will cost you thousands someday.