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Brunomarcshoes.com has a rating of 3.0 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases.
Winter its coming and I decided to go online shopping in advance to avoid price inflation, something that its very usual to happen in my country. Anyways, i did a little reseach online and found this pair of shoes at the mega warehouse -amazon- from the brand Bruno Marc, i have to say it looked good in the picture, also when the order arrived -took a few days to arrive, despite of my premuim membership-. But at the end the merchandise arrived.
Looked good, stron material, not sure if it was authentic leather or fake, but to the touch was acceptable. However the size did not match with my feet. So at the end i had to send it back.
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With the will and passion to create accessible fashion, Brian Cao, founder and CEO of Top Glory Trading Group, started his business together with three friends in a warehouse located in New York in 2013, aimed at providing affordable and on-trend footwear for the public.
It's been 9 years since and today all our products remain committed to our original intentions. As time has gone by the company has grown rapidly. Today, Bruno Marc has more than 100 employees around the world. We have an office and warehouse in New Jersey and an operation center and factory in China.
Bruno Marc is a brand of Top Glory Trading Group. Its goal is to improve men's style and to provide today's modern men with quality shoes. Why choose us? Because Bruno Marc has a vast collection that covers Leather Shoes, Loafers, Chukkas, Chelsea Boots, Sneakers, and beyond.
We are passionate about making shoes better. We listen to every piece of feedback and will continue to develop the best products for our awesome customers. Bruno Marc does its utmost to bring shoppers quality shoes.
Hi dear,
We are saddened to hear about the issue you encountered with our product. We completely understand the disappointment you feel when you have anticipated the arrival of a fabulous new item only to be let down due to the size and the shipping time. We are currently working hard to correct the size chart to ensure proper size selection as well as additional options that will fit true to size.
Would you mind contacting us and providing us with the order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@brunomarcshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Bruno Marc Customer Care Team