• BitPlay

BitPlay

Overview

BitPlay has a rating of 3.9 stars from 494 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BitPlay most frequently mention customer service, withdrawal process, and online casino. BitPlay ranks 2nd among Sweepstakes sites.

  • Service
    162
  • Value
    143
  • Shipping
    75
  • Returns
    80
  • Quality
    135

This company responds to reviews on average within 26 days

Positive reviews (last 12 months): 84.4%
Positive
184
Neutral
5
Negative
29
96
See all photos

What reviewers want you to know

Positive highlights

  • Juwa is amazing bitplay the only thing wish they would change is the withdrawal process.

Critical highlights

No critical highlights yet

How would you rate BitPlay?
Top Positive Review

“Definitely a REAL REVIEW”

Greg S.
1/16/24

I must say bitplay is one of the best online casinos available. If you like slots and have a crypto wallet you should give it a shot

Top Critical Review

“Runaround”

Chantel C.
5/9/24

I've provided screenshots of my problem and still nothing has been resolved.My winnings were sent to an address that was not mines. They fixed one withdrawal but there are two sent to that same address that still remain and they are doing nothing to fix it. I've never had this crypto address and when I look up the address the crypto is still there.

Reviews (494)

Rating

Timeframe

Other

Reviews that mention popular keywords

withdrawal process (32)
Thumbnail of user onenutjr82
1 review
0 helpful votes
January 16th, 2024

I must say bitplay is one of the best online casinos available. If you like slots and have a crypto wallet you should give it a shot

Products used:
Vegas Sweeps platform

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Greg, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Thumbnail of user ericspyres44
1 review
0 helpful votes
April 24th, 2024

This is the second time I have tried to make a withdrawal and each time they come up with excuse after excuse why they can't pay me the withdrawal either it's on hold or it's pending all they're doing is trying to delay so I can lose my winnings which I pretty much done both times so they don't have to pay me out. I am not playing it any longer that way you will have to pay me out I have lost thousands with you guys and you can't give me one simple withdrawal. It's absolutely ludicrous and ridiculous the way you guys are operating. You guys declined a withdrawal but then 15 minutes later made it pending now how does that make any sense and it's been pending for 48 hours now. I will do whatever I have to do to rectify the situation and nobody else has to deal with this mess

Service
Value
Quality
Thumbnail of user ramo365
1 review
0 helpful votes
January 16th, 2024
• Updated review

All the games are as good as eachother. The limited withdraws is ok. When I win big it's like I get a daily payout

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Value
Shipping
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Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Ramo, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Great service fast response time also
October 7th, 2023
• Previous review

They are very efficient with responding to your concerns. I'm very satisfied with the service they provide

Service
Value
Shipping
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Thumbnail of user stoneyd2
2 reviews
0 helpful votes
January 27th, 2024
• Updated review

Awesome casino customer service is pretty good options of games and platforms I gave five stars definitely recommend this casino

Service
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Stoney, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Fair casino
November 7th, 2023
• Previous review

Grest casino paid me out quickly with no hassles will definitely be playing here alot more often thanks bitplay and fire kirin

Thumbnail of user saranichols176539
1 review
0 helpful votes
January 13th, 2024

I made a deposit with bit play and was told that my Bitcoin fees would be covered. However, once I made the deposit, they were not covered. Only $3 were covered and the fees were 11. They should not be lying about what they will do.

Service
Value
Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Sara, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!

Thumbnail of user avitiacristina87
1 review
1 helpful vote
August 29th, 2023

Fun time testing my luck on the many platforms available on Bitplay. Play for real cash prize's. Easy to load and play.

Thumbnail of user darth666yoda
1 review
0 helpful votes
April 29th, 2023

Easy to use, quick to resolve issues with live chat, random bonuses. My biggest dislike is the number of pop up ads\info on the site.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Dona,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user albertom284
1 review
0 helpful votes
March 9th, 2024

I know I get mad at time and I appreciate your patience with me but one thing is forsure the is the best online casino no doubt about it keep it up fellas n thanks for the love thumbs up 👍

Service
Value
Shipping
Returns
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Thumbnail of user katieyancey340
1 review
1 helpful vote
December 23rd, 2023

I won a significantly larger amount than usual on 12/21/23. I requested the max I could withdrawal($200) and the status underneath the withdrawal said "on hold" for the first time for over 12 hours. I had contacted customer service many times and was given different answers each time. Was also lied to by the agent Grace and was told I could continue to play and my withdrawal would be processed. That was a lie and my withdrawal that I won fair and square was declined. The agents were rude to me afterward and said "it wasn't my job to tell you not to play when you have a withdrawal pending, it's my job to assist you". Well then why did you tell me I could play without it affecting my withdrawal only for another agent to tell me that when you do it gets declined?I have over 25 pages of deposits and they want to screw me over on a withdrawal? They just lost a good customer.

Thumbnail of user johns12639
John S. – BitPlay Rep

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention. info@bitplay.ag

Thumbnail of user emeraldj3
1 review
2 helpful votes
December 21st, 2023
• Updated review

I have been waiting two days for my money to be sent to my account they keep saying it will be sent soon but not sent over.

Tip for consumers:
Horrible don’t spend any of your money here they play with your funds

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention. info@bitplay.ag

Withdrawal process sucks
December 14th, 2023
• Previous review

They ask do you want to pay a fee for faster withdrawal I select yes but still hours later I still have no deposit it is really irritating how long they take to deposit your money and also when you click withdrawal they wait hours before they move your money so you can keep playing the. Just loose it all

Service
Value
Third times a charm!
February 1st, 2023
• Previous review

My third time withdrawing I use Orion stars x game and funzone. Those are my recommendations for a good amount of winning money!

Thumbnail of user bepe1270
1 review
0 helpful votes
October 7th, 2023

4 stars because i still have not recrived my withdrawal, but its my first deposit and I am withdrawing off a $10 investment at a time when I needed the money! Thanks so much...I could not be happier...unless my bitcoin is here in under 24 hours. I would then be happy to give them 5 stars...

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Thumbnail of user legiontheak
2 reviews
0 helpful votes
February 18th, 2024
• Updated review

Still my favorite platform for online gambling! I'll always choose bitplay! Hell yeah! They take care of Bitcoin fees too and faster cash out then a lot of places.

Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Legit
October 7th, 2023
• Previous review

The only online casino that I have been able to actually cash out! I love it. I recommend this site over any.

Service
Value
Returns
Quality
Thumbnail of user csrflrs7
1 review
2 helpful votes
July 4th, 2023

I deposited 40 dollars in Bitcoin and for whatever reason only $39.38 in bit coin was transfered to the Bitcoin address provided via Bitplay, when I logged into my account only 20 not including that days bonus was only deposited into my account when I asked what happend to the rest of my money I was told only 20 dollars was transfered when I have the proof that states clearly that $39.38 was transfered to the bitplay Bitcoin address to the day I still have not received the rest of my money but have been given the run around and or the let's ignore this person treatment, keep in mind all I am asking for is for what is rightfully mine and not as much as an explanation has been given to me, so for that I say "great job " keep up the good work"...

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Hello Cesar, thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Thumbnail of user hopendanielshumock
1 review
1 helpful vote
October 13th, 2023

Wow trying to cash out 20$ and it's taking forever. I don't get it and can't no one tell me why it's on hold

Thumbnail of user celestev28
1 review
1 helpful vote
December 19th, 2023

They are refusing to cashout my winnings. After I've put SO MUCH into them. And they kept insisting that if I signed up for dogecoin they would expedite my BITCOIN withdrawl(which is supposed to take UP TO 24hrs...) So after DAYS I got a dogecoin and now I can't get anyone helpful to talk to and I'm being dismissed with every worker apparently has no recollection of previous convos plus no clue what is going on.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention. info@bitplay.ag

Thumbnail of user snapbac2lyfefoundation
2 reviews
0 helpful votes
May 6th, 2024
• Updated review

I play with bit betwin alot and randomly today I decided I was gonna play on but play instead bam 800 dollars. Love it. You awesome bitplay

Tip for consumers:
Nothing it's pretty common sense

Products used:
Bitcoin and panda master

This us truly not FAKE
October 7th, 2023
• Previous review

I only added 10 dollars and now I'm cashing out 200 I sure had a lot of fun gambling here I just hope they don't take forever to cash me out cause I would like to keep. Playing

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicalabeaud1
1 review
1 helpful vote
February 16th, 2024

They clearly have that you can only withdraw $100 a day if you haven't made a deposit. They do not honor this. So, if you win on your bonus don't even bother to try and cash it in because it is no good. It is wasted money.

Service
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Monica, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!

Thumbnail of user buffalomike20
3 reviews
0 helpful votes
April 18th, 2023

Bitplay does not have any tricks that they try to pull on you. Their bonuses are awesome, you dont get screwed over just because you failed to read the fine print within the terms and conditions. They are very straight forward#

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi dear Michael,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user kaseylybrand
1 review
2 helpful votes
July 21st, 2023

Do not play this game st Patrick's in Panda Master platform or bitplay at all! From the pics I took u can clearly see I won 129$ however I only received 29$ of it and they refused to honor it! It's a scam! I went back to play and I counted 19 spins before I won one cent!

Service
Value
Thumbnail of user johns12639
John S. – BitPlay Rep

Hello Kasey, thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Thumbnail of user kimk1135
1 review
1 helpful vote
June 3rd, 2023

I haven't been able to sign into my account at all they gave me a username and a password and it doesn't work and I keep letting customer service know that it doesn't work and they're not paying attention obviously nobody's been able to fix this issue the representatives that I talked to don't stay on chat long enough to figure anything out they say hello how may I help you and that's about the last that I hear from them

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Hello Kim,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Thumbnail of user tealstime7
1 review
0 helpful votes
May 3rd, 2023

Great services I just wish the withdrawal process was a little faster but I love the site and the games.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Teal,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user jamiem1067
1 review
1 helpful vote
February 12th, 2023

Best support, always polite and fast and they never waste any time on helping you with anything you need. All this was true till I went to make a $100 withdrawal, my balance kept changing going higher but when I would shoot it dropped ALOT, I asked to just reset my balance and now I'm being ignored

Thumbnail of user johns12639
John S. – BitPlay Rep

Hello Jamie,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Thumbnail of user traceyj230
1 review
0 helpful votes
January 31st, 2023
Verified purchase

The platform is very easy to use but if for some reason you need help the customer service is very quick to respond and very helpful.

Tip for consumers:
This site only accepts bitcoin for payment

Thumbnail of user johns12639
John S. – BitPlay Rep

Hello Tracey, we are glad to hear that you have had a nice experience with our services, we are delighted to help out anytime!

Thumbnail of user jasminec441
1 review
0 helpful votes
April 16th, 2023

Awesome people, always straight forward with no problems on anything. Love the fishing tables please add more on Orion Stars they are addicting! LoL

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Jasmine,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.

Thumbnail of user acelynncates
1 review
0 helpful votes
October 7th, 2023

Best app or website I've ever found tbh cut 90% of the street of playing my favorite games used to deal with hella scammers messaging me on fb Wonder everytime I played if I'd be able to cashout when I win...no more definitely worth it

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

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Thumbnail of user johns12639
John S.
Typically responds within 26 days

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