• BitBetWin

BitBetWin

Overview

BitBetWin has a rating of 3.9 stars from 384 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BitBetWin most frequently mention customer service, different platforms, and online casino. BitBetWin ranks 3rd among Sweepstakes sites.

  • Service
    219
  • Value
    204
  • Shipping
    117
  • Returns
    115
  • Quality
    192

This company responds to reviews on average within 25 days

Positive reviews (last 12 months): 82.8%
Positive
274
Neutral
6
Negative
51
125
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What reviewers want you to know

Positive highlights

  • From the games to the customer service Bitbetwin in on top of the rest.

Critical highlights

No critical highlights yet

How would you rate BitBetWin?
Top Positive Review

“U can win with just daily bonus!”

Sochenda K.
4/27/24

I like to play on Vegas X platform. So as long as u load regularly u will get a daily bonus of $1. And honestly there has been many times with that dollar bonus I would hit a jackpot betting as little as 10 cents. Yes u can cash that out without depositing (just as long as you load regularly of course). So u never know when or where ur luck is but Bitbetwin does pay within 24 hrs sometimes within a few hrs. 👍😁

Top Critical Review

“Stolen withdrawls”

parlee t.
4/11/24

I'm am so pissed off thus site has taken 2 of my withdraw living saying I was paid then saying I didn't win. Totally scammers and when chatting they agent comes with a lot of lies so they just took 194.00 from me. This is picture of Mt winning but they say I was paid then wait I didn't have winnings to claim. Then went as gar as to try to charge me to get partial payment. I need help this is not the first time

Reviews (384)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (95)
Thumbnail of user amandabounds40
1 review
0 helpful votes
April 23rd, 2024
• Updated review

Another cash out! Just one of the very many. Bitbetwin.cc always has the best promos and fast payouts. But what I appreciate the most is how awesome their support team is.

Service
Value
Quality
All around top notch online casino!
March 2nd, 2023
• Previous review

I love BitBetWin for many reasons. They have all the best platforms. The support staff is always helpful and quick to respond. The promos are always available and making a withdrawal is a painless process that safe and swift. I highly recommend giving them a try. Sign up bonus is a sweet deal

Tip for consumers:
Happy hour has the best promos and seems to be when it's easier to hit bigger payouts.

Thumbnail of user parleet
1 review
0 helpful votes
April 11th, 2024
Verified purchase
• Updated review

I'm am so pissed off thus site has taken 2 of my withdraw living saying I was paid then saying I didn't win. Totally scammers and when chatting they agent comes with a lot of lies so they just took 194.00 from me. This is picture of Mt winning but they say I was paid then wait I didn't have winnings to claim. Then went as gar as to try to charge me to get partial payment. I need help this is not the first time

Tip for consumers:
This is the end never again

Service
Returns
Winner
December 14th, 2023
• Previous review

Once again it's a win a great platform and fun games. Sometimes slow payout bit you are guaranteed your winnings by 24hrs. The wait for withdrawal is the only problem because you have to wait to be able to deposit to keep playing. This is the only problem

Products used:
Vegas7

Service
Value
Great cashout
February 1st, 2023
• Previous review

This site is a great a plus with cashout easy you will love everything about this one my go to platform cashing out at least twice a week

Products used:
Vegas x

Service
Value
Thumbnail of user lorissar4
2 reviews
0 helpful votes
March 14th, 2024
• Updated review

I have never had any issues with this place until two day ago when I requested a withdrawal and from what I've read from the other reviews it's something that seems to happen quite often and the reasons given for not getting your money are just excuses because I have not been offered any type of alternative payment or even credits for a game absolutely nothing to try to make right all I know is anyone who wants to play they are other websites don't waste time n money here.!

Value
Quality
Great games great service great promotions!
December 31st, 2023
• Previous review

I love playing bitbetwin I have been a loyal customer since they first began and have managed to find faster and better ways for deposits answer questions and withdrawals that's what makes them the best they are legit and great that's why they continue to give great bonuses and fast payouts that's why I keep going back n will always be your loyal customer thanks bitbetwin!

Best place to win!
February 9th, 2023
• Previous review

I have been playing with bitbetwin win since they started and have stuck with them when the deposits took forever and withdrawals even longer but they found ways to satisfy their customers and now they are the best they have the best games fast deposits and faster withdrawals these guys are the best!

Thumbnail of user uniquestylez650
1 review
0 helpful votes
November 16th, 2023
• Updated review

The site in general is great i enjoy the platforms and the incentives are great. That being said the 2 stars were taken from the otherwise 5 star review as a direct result of customer support. I've had great experiences in the past but it seems as of lately support has been lacking and quite frustrating. I recently requested a withdrawal and wanted it sent to my dogecoin account and wanted to make sure it go there so I asked an agent what block chain/network they use to deposit. I never received an answer as what I'm guessing now is they didn't know and didn't want to find the answer. Its amazing they work for a crypto casino and either don't know the terminology or just didn't want to find the answer. As I was forced to do my own research and do a test send so I didn't have my whole balance lost. I still haven't heard from them and honestly feel they need to be more personal and not send generic messages that make it sound like I'm just talking to a bot with a name. These are simple questions that they should train and know as this is the field of work they are in. I find it hard to believe they can be that busy and take over 12 hours to get wheel bonuses deposited which most of the time its around 20 hours, in that case put 24 hours so it is more realistic to have done. Other than CS I love this platform and you would too.

Products used:
Casino credits

Service
Value
Quality
Nice welcome back
October 7th, 2023
• Previous review

For a moment I had lost all hope and stopped playing due to lack of winning and no incentive to visit like a daily bonus. Well all that changed the other day when I noticed an email referring to a daily wheel which in turn rewarded me with a $10 free play that I was able to cash out. Add the wheel was a good addition I'm not too sure about the quests though so I'll just take my W and wait.

Products used:
Gaming platform (online)

Service
Value
Quality
Thumbnail of user vanessah496
2 reviews
0 helpful votes
May 5th, 2024
• Updated review

I love this site! Easy to load and easy to C.O. They have so many different platforms to choose from. They're all great. You can't go wrong with any of them. If you're still unsure whether to play with them or not. Let me tell you, do it! You won't be disappointed

Service
Value
Shipping
Returns
Quality
Love this site!
October 12th, 2023
• Previous review

I absolutely love playing with Bitbetwin! It's really easy to sign up and really easy to load and start playing! They have a variety of different games so there's something for everyone! If you're thinking about playing with them. Don't hesitate! It's completely safe and trustworthy.

Service
Value
Shipping
Returns
Great is all I gotta say!
January 23rd, 2024
• Previous review

I love this site and will recommend it hands down! You can't beat their promos! Can't beat their customer service! And can't beat the loading time! They're always super fast! It sometimes takes a while to get your winnings tho. You can only get $200 every 24 hrs. So that kinda sucks. I wish they gave it to you all at once. But besides that it's all good. This is the site that I always seem to come back to. They always have good deals and are always reliable. I only have good things to say about them.

Thumbnail of user shuntheenap
1 review
0 helpful votes
September 29th, 2023

Still no freeplay from my lucky spin bonus! Nobody answering it's been over 12 hours Cheryl and frank are not good employees didn't follow through I should receive more freeeplay because of the workers not doing their job. I notified website when I first won which was at 12:30am it's now 3:50pm smh

Products used:
Game

Service
Value
Quality
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Hello Shuntheena,

We're concerned about the experience you described. We take all feedback seriously and would like to gather more information to address your concerns accurately. Could you please provide additional details about your experience or any specific issues you encountered? Your input will help us investigate and resolve the matter promptly.

Thumbnail of user silvias182
1 review
0 helpful votes
April 23rd, 2024
• Updated review

Hi I was a frequent player I used to play more than 100 dollars daily but on April 6 I requested 2 withdrawals and still till this day haven't received anything being getting just bunch of lies from Bitbetwin and also I been sending emails to fINANCE and no reapplies but I was told by a friend that I could report them but am trying to get that information still here's my proof

Products used:
Bitbetwin

Value
Shipping
Returns
Quality
Bitbetwin best platforms
October 26th, 2023
• Previous review

Bitbetwin has the best platforms ever and also 100% legit always have bonus on some of their platforms come on and start playing games and win win win

Best platforms are in Bitbetwin
March 9th, 2023
• Previous review

Best platforms ever and hundred percent legit best of luck to all players and let's win win win win win

Thumbnail of user juliep1697
1 review
0 helpful votes
January 10th, 2024

As usual, just when I need it the most! A free spin, that leads to a win...$150 this time! Thank you, Bit Bet Win!

Service
Value
Quality
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Dear Julie, thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thumbnail of user aaronh881
1 review
0 helpful votes
January 16th, 2024
• Updated review

Bitbetwin is the Absolute best there is all of my favorite platforms/games. Great bonuses to choose from and lightning fast payouts

Tip for consumers:
paying attention

Products used:
shoes air max 3s

Service
Value
Shipping
Returns
Quality
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Dear Aaron, thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Bit bet win is awesome
January 17th, 2023
• Previous review

Nothing but awesome service from this company all games are fun and payout is always on- time. No complaints here great place to play

Thumbnail of user annieb417
1 review
0 helpful votes
February 8th, 2024

I've played here for a few years now And haven't had many issues. I was playing a game on Ultra Power, I won $900 in bonus which I never received. After numerous phone calls, messages and chats they told me their reasoning for declining my withdrawal, A 'glitch'. A glitch in their system prevented them from paying me. It's been about 3 weeks now and I'm still trying to get my $26 deposit back. For this reason they suck.
They have received thousands of dollars from me, I am level 6. It's disheartening that once a jackpot finally drops for me, they refuse to pay it and call it a glitch.

Thumbnail of user jamiem1027
2 reviews
0 helpful votes
April 21st, 2024

They lied bout my third deposit bonus with $15 free play (they never gave me) but it never stated anything about me using a code and that code was why I didn't get the free play added and no one help me what so ever. Second deposit no $5 free play and they won't add my $5 bonus that's been SITTING in my wallet for 6 months and fire Kirin gets no help whatsoever

Service
Value
Quality
Thumbnail of user antc1727
1 review
0 helpful votes
October 7th, 2023

Great games always great service. Been playing for almost a year. Always finding new fun games and great deals

Service
Thumbnail of user keeholmes54
1 review
0 helpful votes
May 6th, 2024
• Updated review

Today and yesterday I watched the game state that I won but the earnings were lowering. Customer service is a bunch of MFS who say dear and send auto messages. The platform used to be fun until the agents start stealing. I got screenshots videos even hit the jackpot and didn't get my $250. People gamble but if we loose let us loose don't cheat us. If you are in a game they will stop your machine keep kicking you out. Blame your internet when its on them. Be careful because I am a frequent Level 7 player and today is my last day playing. It's now a waste shame on y'all

Tip for consumers:
Be careful. Distribution hires agents who literally steal off the game. They create you a false ticket that will never resolve

Service
Value
Shipping
Returns
Quality
Stealing
November 19th, 2023
• Previous review

My friends and I all play this but recently it has gone down the drain. We understand about Bitcoin prices but stealing is just overrated. I've been waiting on a deposit since Wednesday gotta confirmation email it was sent on Friday now here we are on Sunday still nothing. I asked for a confirmation number since I keep getting told it was sent to confirm with block chain and cash app. Not only did I witness me being stolen from but they even gave my friend a bogus transaction number that doesn't exist but for me they can't find anything lol. Just be skeptical with it it is an online game and some of the cashier's do steal and it's been more recent and common lately. They smart mouth you then call you dear when you have to make them bite their words. If we win pay us cause nobody should be playing with anybody money. I won't post my screenshots because they are going somewhere else.

Service
Value
Shipping
Returns
Quality
Platform
June 3rd, 2023
Verified purchase
• Previous review

Been playing for some time now and they make the processings smooth. No the withdrawal isn't right away but they do pay and it would be faster but imagine how many others are winners

Thumbnail of user cushnator
1 review
0 helpful votes
October 7th, 2023

BitBetWin is my go-to for any and all Casino platforms I play. They're quick, dependable, and most of all trustworthy. Plus they have they're own promo codes and specials which makes the experience that much better.

Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Hi there,

Your comments have been shared with our entire team at BitBetWin. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

Thumbnail of user babygirlwiltsie
1 review
0 helpful votes
April 12th, 2024

This website from the beginning has been nothing but trouble. I've been a member for going on four years now. Their latest tactic is to no longer have chat support and keep players from viewing their withdrawal process. I believe the same person does all customer support under different aliases. The goal is to deceive customers about bonuses and make it as difficult as possible to withdrawal. Tried to upload a video wouldn't receive my uploaded video. Tried to do it online where you could actually just record a video. It would not take my video.

Products used:
All

Service
Value
Quality
Thumbnail of user hendersontori41
1 review
0 helpful votes
December 6th, 2023

I have been playing with bitbetwin for over a year and to me it seems like that they are becoming more and more sloppy when it comes to their side of the bargaining chip they're quick to take your money and slow to return it shaking my head it's a possibility that we're about to part ways. The relationship is becoming toxic I have been waiting on my payout for 22 hours they took it from my platform game account and right now I guess it's just resting in their bank account instead of resting in mine.

Tip for consumers:
I am disappointed in the processing of winning

Products used:
Slots

Service
Value
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

We sincerely apologize for the less-than-ideal experience you encountered. We deeply regret any inconvenience caused and would like to swiftly address and resolve this issue for you. Please reach out to us at our support email, providing your website email, and we will do our utmost to assist you promptly. Your satisfaction is of utmost importance to us, and we appreciate the opportunity to make things right. info@bitbetwin.cc

Thumbnail of user jbravo.usmc
1 review
0 helpful votes
October 7th, 2023

Great online gaming experience and 100% legitimate. Fast and easy deposits and withdrawals. Fast customer service

Thumbnail of user sochendak
2 reviews
0 helpful votes
April 27th, 2024

I like to play on Vegas X platform. So as long as u load regularly u will get a daily bonus of $1. And honestly there has been many times with that dollar bonus I would hit a jackpot betting as little as 10 cents. Yes u can cash that out without depositing (just as long as you load regularly of course). So u never know when or where ur luck is but Bitbetwin does pay within 24 hrs sometimes within a few hrs. 👍😁

Service
Value
Thumbnail of user bt7696
1 review
0 helpful votes
October 7th, 2023

Well a while back I found this and tried it out well I won like 100$ but my dumb self didn't withdraw.well today Ive done it again ain't if my withdrawal do come threw imma rate this with 7 stats...A1

Products used:
Skillmine,and River monster

Service
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Hi there,

Your comments have been shared with our entire team at BitBetWin. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

Thumbnail of user tiffanyh762
1 review
0 helpful votes
January 15th, 2024

As of today I am no longer a user on this platform for many reasons. But the straw that broke the camels back is I have officially been waiting 30 hours for my withdrawal and not one of the people from this site has contacted me or been able to resolve the issue and expect me not to be mad and continue to wait for them to pay me when they were supposed to have y money sent to within 24 hours and we are past 24 hours going in to day 2. I have been on them all day and my money is still in the processing stage with no progress for 30 hours! 30 hours hell yea I'm pissed and will be officially banning myself from the site after I receive my withdrawal. There phone has been busy all day, and it is in there withdrawal page post. It says withdrawals may take up to 24 hours and we are beyond that and still I not been contacted by no one from their fiance team or anyone else about my money. But was told to stop messaging them via chat before they ban me for spamming them with the same question about my deposit which I feel is ridiculous when all they have to do is send me my money so I can get on with my day. Instead they are still playing with my money and I had to walk home in the rain because I did not have enough for gas or an Uber because of their dealy. I'm done with this site so I really don't care at this moment what they do to my account. I just wat my money and I will start going back to the casino if I get the urge to gamble, at least I can get my winnings right then and there with no wait or hassle.

Products used:
Online gambling site

Service
Value
Shipping
Returns
Quality
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Dear Tiffany, we are sorry that you had this experience. We would be really happy to solve this unfortunate issue. Please contact us at info@bitbetwin.cc with your website email and we would be happy to help you!

Thumbnail of user chanellec65
1 review
0 helpful votes
January 19th, 2023

They are straight up they have promos every day and your going to get your money regardless. I love this app

Tip for consumers:
They are real

Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Dear Chanelle, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Thumbnail of user leeemar37
1 review
0 helpful votes
October 7th, 2023

It's a great gambling site and fun games come with it. And it's not a hoax it's real and real money wins

Thumbnail of user alexism752
1 review
0 helpful votes
December 28th, 2023

Stole my money and wouldn't credit it. They are unfair and love to argue when there's cold hard proof of what you sent

Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

We sincerely apologize for the less-than-ideal experience you encountered. We deeply regret any inconvenience caused and would like to swiftly address and resolve this issue for you. Please reach out to us at our support email, providing your website email, and we will do our utmost to assist you promptly. Your satisfaction is of utmost importance to us, and we appreciate the opportunity to make things right. info@bitbetwin.cc

Thumbnail of user chollelynnin81
1 review
0 helpful votes
October 7th, 2023

Such Nich Friendly Service. Fast Deposits Great Bonuses! So Many Platforms To Choose From! Wouldn't Play Anywhere Else or Trust Any Other Gaming Service!

Service
Value
Quality
Thumbnail of user chriss4251
Chris S. – BitBetWin Rep

Hi there,

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

Thumbnail of user avalthach716
1 review
0 helpful votes
October 7th, 2023

Best website for all your playing needs. Wide range of games to choose from. Adding is super simple and payout is great too!

Service
Value
Shipping
Returns
Quality

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Thumbnail of user chriss4251
Chris S.
Typically responds within 25 days

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3.9
384 reviews
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