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BeFrugal has a rating of 4.2 stars from 909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BeFrugal most frequently mention customer service, cashback sites, and gift card. BeFrugal ranks 3rd among Cash Back sites.
This company responds to reviews on average within 4 days
Very Good experience and I find it very helpful and beneficial offers. Services offered have a variety and significant discounts including a large variety of options and different stores and brands. The array of offers from groceries, footwear, clothing, eletronics, etc. The options are endless and for sure the cash back accumulates faster then you think.
I opened the account in August, have $31 dollars sitting in my cash back account. All verified, none payable, even meeting the minimal withdrawal limit. & when I ask, I always get the same answer "merchants gives 120 days to mark as payable. When that's done, they will notify us & we will notify you." The deals are great, but you don't actually get to use the cash back. If you want your cash back quick, don't use this site.
Very Good experience and I find it very helpful and beneficial offers. Services offered have a variety and significant discounts including a large variety of options and different stores and brands. The array of offers from groceries, footwear, clothing, eletronics, etc. The options are endless and for sure the cash back accumulates faster then you think.
I opened the account in August, have $31 dollars sitting in my cash back account. All verified, none payable, even meeting the minimal withdrawal limit. & when I ask, I always get the same answer "merchants gives 120 days to mark as payable. When that's done, they will notify us & we will notify you." The deals are great, but you don't actually get to use the cash back. If you want your cash back quick, don't use this site.
Hey El g.!
Thank you for reaching out and leaving us your feedback. We understand that the wait time can be difficult. We are always here to guide and inform our users of information regarding cash back. Feel free visit the FAQs section for more information. You are always welcome to reach out and ask questions!
It's great to get some money back while shopping. I've been a customer for a few years now. No problems encountered.
Thank you for the kind words, Jenny! We are so grateful to be a part of your cash back journey.
I am very happy with me be frugal account.and every one should join this site they will save money
This makes us so happy! Feel free to use your Refer-a-Friend link when it comes to friends and family signing up. That way you can earn a little bonus for referring!
Very easy to shop with BeFrugal, as they do everything for you...you just need to use their guidance.
Thank you, Susan! That is exactly what we are here for. Our team members are ready to assist and guide you through the process of cash back. We understand how confusing it can be, but we are here to help!
This is the most reliable cash back program of all that I have used.There was never any trouble.Recommend!
Hey Kestas! We appreciate you taking the time to leave us your feedback. Our mission is to help our users earn and maximize on their earnings. We hope that you have been able to check out our new Rewards Program! BeFrugal Rewards is a new extension, which you can collect daily points to later convert to cash! Another great way to maximize on cash back.
Feel free to reach out for more information. A Team Member would be happy to guide you through it!
Forgot password.
Was a painless fix.
Love that you make sure it is really me.
You're welcome, Janet! We care about the safety of our customers and their accounts. You worked hard to earn cash back, now it's our job to protect it!
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Thank you for taking the time to leave us a review!
I thought this was optional. Anyway, this is a great way to save money and at the same time get rewarded with cash.
Hi Esperanza! Feedbacks are always optional. We appreciate you taking the time to send one in. Enjoy those earnings, you deserve it!
I really like using BeFrugal and have been using for some years now. Only thing that could be improved is the amount of time you have to wait for payouts. Thank you!
We hear you, Joyce! Thank you for taking the time to leave us your feedback. We are happy to be a part of your cash back journey. Thank YOU!
I had been working with this app for more then two years. Very satisfied with it.
Thank you for choosing us to be a part of your Cash Back journey! Check out our new BeFrugal Rewards Extension. Another great way to accumulate daily points that can later be converted into cash. That's more cash in your pocket!
Cash back moves to verified and stays there for a while before moving to payable. Customer service is less helpful than other sites. However, there are certain merchants that are only on BeFrugal, and sometimes cashback rates are higher than competitors.
Hello Julie! We are listening to your feedback and apologize for any inconvenience within our site. Your Feedback is important for us to understand things from the Customer's standpoint. We can understand how long it can take when it comes to cash back going from, "Verified" too "Payable". Since the cash back is coming from the Merchant, they give us an estimated time frame of Up to 120 days for the cash back to go from "Verified" too "Payable".
BeFrugal is just an online cash back portal that connects you to the cash back coming directly from the Merchant. Once you make a purchase, they will typically acknowledge the pending cash back within 7 days, making it "Verified". Although we hear you on how long it takes, they do not give us any updates during that time. Once they make a decision, they will notify us, and we would notify you of the "Payable Status".
I hope this information helps! If you have any further questions, you are always welcome to reach out for assistance!
Love it, do my Holiday shopping with it, use cash I earned via amazon gift card.
Hello Oksana! We are so grateful to hear that you are enjoying our services! We are committed to helping you save and earn cash back. We hope that you are also enjoying the new BeFrugal Rewards Extension. Points can be earned daily, that can later be converted into cash!
We appreciate you for taking time to send us your feedback. If you have any questions, feel free to reach out!
Great straight forward cash back platform. I love that they provide MANY payout options, with many of those giving additional cash back for free.
We are committed to helping our users maximize on their cash back and savings! As well as, providing various pyment options to choose from. You work hard for these purchases and cash back. You deserve to have a few choices on how to earn!
I love the way you can make money on items that you purchase. Really helps when you're trying to save every way possible, with the prices that have gone way out of reason, BeFrugal is an excellent way to save and so easy to have it deposited, there's just no way you can go wrong.
Thanks, Linda, for your thoughtful review. We appreciate your kind words! Our Team works hard to find the best deals and provide way to maximize on cash back. Prices are tough and that is exactly why we are committed to provide resources to help!
Love the extra money! I make sure to make my purchases on my laptop to utilize this feature. It's free and generous money!
We appreciate you taking the time to leave us this feedback Katie! Our team works hard to find the best deals! Our mission is to help you save on your everyday purchases. Glad to hear that you are enjoying it and earning!
I really like how BeFrugal saves me money on my online purchases. It's a very useful and valuable tool!
Thank you, Mark! Our mission is to help you save and earn on potential cash back! Check out our new BeFrugal Rewards Extension. You can earn daily points that can later be converted into cash! Another great way to earn on some extra cash.
I love everything about BeFrugal! Great customer service! Wonderful way to save a little money!
Thank you, Wendy! We love hearing from our users and helping them with cash back! We hope that you are enjoying your cash back, you've earned them!
I dont understand what is going on. Iunderstand i cant be paid til befrugal is paid but some of this stuff goes way back it doesnt make any sense to me. Ill take April as an example there are dates posted as an estimate for funds to be released. When we get close to the date, very little is distributed and then the remaining dates will be pushed to may. There is no paid date next to any of the entries that have been distributed in the past.thats what makes it more confusing. Then i have a receipt for Enterprise that had been incurred in December. Its marked as Estimate recorded. I am having a problem with emailing that receipt to befrugal. I cant do it under my profile i.e. Befrugal ticket system because there is no option on attaching a scanned item.
Hey Yvonne,
Thank you for taking the time to leave us your feedback. It is important for us to understand from the customer's point of view. We would love to assist you in the best way possible. You are always welcome to reach out to us regarding any issues you might be experiencing.
We understand how time consuming and confusing the process of "Verified" to "Payable" is. BeFrugal is only a cash back portal the connects you to the cash back that is coming directly from the Merchants. The Merchant will only pay out once they approve from their end. Unfortunately, the time frame is just an estimated time frame that is given by the Merchants. It is hard for us to give an exact date with the direct information. Once the Merchant approves of the Verified cash back, the account will update and you would be notified.
When sending the inquiry, you can only include a copy and paste of the order confirmation. We cannot accept attachments or pdfs when it comes to sending your inquiry to the Merchant. If you are still experiencing issues with your inquiry, feel free to reach out and we can guide you through the process. Best regards!
. I like my rewards, although it does take a while. They need to make sure the purchases cleared
Hey Verlaine! Glad to hear that you are enjoying your Rewards. We appreciate your feedback when it comes clearing purchases. Our team is always here to help and guide you! Feel free to always reach out if you need some help!
Easiest and best payout methods! Cash back for most of the stores I shop.
Thanks Felicia! Not only are we committed to helping our customers earn cash back, but we are also committed to offering different ways to cash out the cash you've earned. We hope that you are enjoying the cash back, you deserve it!
Love this app! Great deals and usually good payouts.
Thanks L R. It is our pleasure! Make sure you check out our new "BeFrugal Rewards Extension". It is a new service we added to provide some extra cash!
If you want that little extra reward for a purchase, you can use BeFrugal or Capital One Shopping (I don't consider Ibotta or Honey to be competitive currently).
BeFrugal usually wins in terms of the percentage back and their system has some slick and attractive features, like the ability to add user notes to a shopping trip. You WILL need them later if you have trouble actually getting your rewards... and you WILL have trouble.
BeFrugal's greatest failing is that their customer service is not your partner.
They are your adversary.
Think of them as an insurance company trying every loophole to NOT pay out. If there is an error, they will not try to find or fix it. They do the bare minimum and blanket themselves with the excuse "If we don't get paid, we can't pay you". Imagine if your boss said that to you? "I can't give you a paycheck this week 'cause business is slow."
BeFrugal, boss, I sympathize with you not getting paid, but use customers as a tool to FIX errors, don't just deny paying them what you promised.
Capital One Shopping seems to usually take a more sympathetic approach to issues. If they find the system failed, they will often take the hit in the name of customer service.
That will NEVER happen at BeFrugal. It makes you, the customer, want to just take everything you bought with BeFrugal and just return it (oh course, they won't pay you until long after the return window is closed*, so that is not an option).
So, If you use BeFrugal, be prepared to let 25% of your earned rewards get lost in the system OR be prepared to diligently and actively fight, research, and document (but even that will only get you so far: "we don't get paid, you don't get paid" is the BeFrugal motto).
*Another common complaint about BeFrugal is how aggressively long the payout window is. I currently, as an example, have a payout from a purchase over 100 days ago verified and just in payout limbo. I have been asked to at least wait 120 days... 4 months! A third of a year! But I could live with that IF they actually cared about me.
EDIT after BeFrugal's response on 12/28/2023: You are a separate company from the merchants. You exist to encourage sales through promised discounts. You are not a non-profit. Your company needs to STAND BY promises and FIX errors. You need to work to improve, and use customer feedback and mishaps to guide that. In my 20+ support tickets, you have never made any attempt to fix a specific issue with a specific merchant beyond cutting and pasting an "advice script" (which is helpful ticket #1, but just insulting by ticket #20) and saying "Sorry, tough luck. It is the merchant's fault, not ours, now go away. You will not get what was promised". Actually, I am not sure you have even said sorry.
You need to admit to yourselves that too many cash-back attempts just get lost*. When that happens, the merchant wins (with a sale) and you win (by continuing to have a relationship with the merchant and customers and making money somewhere). The only loser is the customer who wonders 3 months later what ever happened to that 8% cash back they were promised.
*I fear this "% of expected cashback failure" is not only known, it is an integral part of your business model.
"... and customers won't even notice they never got their rewards..."
Hey John! We truly appreciate your feedback and the details given. We value each one of the types of feedback we receive. We genuinely understand the frustration around the cash back waiting time. Our team members value assisting our users, not only by guiding them but also informing them of how cash back works.
BeFrugal is only a cash back portal that connects you to the Cash Back from the Merchants. We work solely with them when it comes to the Cash Back. We have useful information regarding this within the FAQs section of our site.
Once an order has been placed, the Merchant will update the account with the pending cash back. That typically happens within 7 days of your purchase date. If they were to not do so, there can mean many different things as to why. We provide the Missing Cash Back Inquiry as a way for us to reach out and get their attention on what is missing. Since the Cash Back comes from them, we need to wait for their response regarding your potential cash back. We understand the frustration around the waiting time. These estimated time frames come directly from the Merchants and not us. We provide the information for our users, which can be found under the FAQs section.
We are always more than happy to help our users with pending cash back. We will review and attempt to further reach out, if we are able to do so. Due to the cash back coming from the Merchants, not all Merchants allow us to reach out any further. Customer Service can also provide this information, at the time of the request.
I hope this information has helped. If you have any further questions, feel free to reach out to us or check out our FAQs! We are here to help you.
Nice i love it, i like purchasing, i love befrugal
Thank you, Stephen! Glad to hear that you are earning and enjoying!
They literally refused to help me after giving me the wrong cashback after I told the customer service personnel that my receipt is not copy and pastable. I gave him the exact invoice number and let him know I can only send the receipt as an email attachment because it will not allow me to copy and paste. He refused to help. I will be sticking to rakuten for my cashback. I will never again use BeFrugal. I have attcahed my receipt as proof below; the same receipt they declined.
Tip for consumers:
BeFrugal is trash.
Products used:
BeFrugal is trash.
Gain trust and grow your business with customer reviews.
BeFrugal.com is a free cash back, coupon and deal website where you can shop at your favorite stores while saving an average of $27 per order and earning an average of 7% cash back. Shoppers can combine coupons, deals and cash back for maximum savings at over 5,000 stores when they shop online. To learn more or to sign up for free and earn a $10 sign-up bonus, visit www.befrugal.com.
They do say, "times go by when you are having fun"! We understand that it can take some time until you see a "Verified" status becoming a "Payable" status. Although, before you know it, your cash back is already Payable and you can make that Payout Request! If you have any further questions, feel free to reach out and we will assist you!