• BÆRSkin Hoodie

BÆRSkin Hoodie

Overview

BÆRSkin Hoodie has a rating of 3.2 stars from 1,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 2nd among Jackets sites.

  • Service
    336
  • Value
    88
  • Shipping
    106
  • Returns
    60
  • Quality
    87

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 72.8%
Positive
1,004
Neutral
74
Negative
302
49
See all photos

What reviewers want you to know

Positive highlights

  • Came earlier than expected and their customer service reps were a great help with a sizing issue I had.
  • Awesome hoodie I use it in the fall winter and spring it works great don't need a winter coat

Critical highlights

  • I tried calling the phone number on the website, but the number just rings and no one answers.
How would you rate BÆRSkin Hoodie?
Top Positive Review

“Very nice design, love the look!”

Rachael G.
1/29/24

Does nothing in the wind. Dog fur magnet. Still love it and would shop again. Just giving my honest feedback. I'm from Alaska and currently am in the south; I was going for look over function anyway. Not sure if you fixed the YouTube ads or not, but about a year ago, they kind of made fun of Eskimos. I am Eskimo, and if you look up Alaska Native parkas, you will see that they are BEAUTIFUL!

Top Critical Review

“Still waiting...”

Gray S.
1/10/24

Ordered this hoodie at 11/25/23, here I am now... This thing has been "awaiting delivery" for roughly a month now. T-minus 9 days for that. Overall I'm flabbergasted by the lack of information being provided. You would think if it was taking a while on a roughly 200$ order they would keep you updated, but no... Had to dig through a bunch of emails to find their ONE email on my order status... It has yet to change... Wanted this stuff for Christmas, but alas they have failed me miserably.

Reviews (1,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (113) phone number (18) winter coat (12)
Thumbnail of user tonyr1184
1 review
2 helpful votes
February 4th, 2024
Verified purchase

I spend a lot of time outdoors hiking, mountain biking etc. These are great for warmth and carrying lots of stuff in multiple pockets. I bought three when there was a promotion (different colors) and then ended up ordering 2 more! Realistically, these are warm enough for spring and fall, maybe early winter, but not warm enough for winter, at least not in the Northeast. That said, these are my go to outerwear for adventuring.

Reason I chose this business:

The advertisements were convincing, and when there was a reduced price for purchasing three, I took a chance and jumped on it.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Tony,

Thank you very much for sharing your impression with us!

We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.

That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.

Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user rachaelg140
1 review
3 helpful votes
January 29th, 2024
Verified purchase

Does nothing in the wind. Dog fur magnet. Still love it and would shop again. Just giving my honest feedback. I'm from Alaska and currently am in the south; I was going for look over function anyway. Not sure if you fixed the YouTube ads or not, but about a year ago, they kind of made fun of Eskimos. I am Eskimo, and if you look up Alaska Native parkas, you will see that they are BEAUTIFUL!

Reason I chose this business:

Love the look and amount of pockets. I hate carrying purses.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Rachel,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the good practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

When it comes to our advertising, thank you for your suggestions and be sure that I will pass them on to the relevant department. Our goal is to make our customers feel comfortable in every way and that's why we strive to improve our service daily.

When it comes to our advertising, thank you for your suggestions and be sure that I will pass them on to the relevant department. Our goal is to make our customers feel comfortable in every way and that's why we strive to improve our service daily.

You can check our latest offer here: https://baerskintactical.com/?utm_source=direct&utm_medium=direct We recently launched several new Baerskin models and we would be happy if you consider them.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user daves2125
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Ordered a female size coloured blue (although she would have liked a camo styled one that is not available for women's sizes) for my wife. It took less than a week to arrive and there was a fairly detailed trail of information every time we checked the tracking which is better than most retailers.
It's keeping her nice and warm in the Canadian winter when it isn't so cold that she still needs her winter coat.

Reason I chose this business:

I already had two of them so she wanted one too.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Dave,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you and your wife are enjoying the warmth of your Baerskin hoodies. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

We are also glad to hear that you had a good experience with our tracking system. Our goal is for customers to be aware of the status of their orders at all times.

We understand how important it is for you to count on an exact delivery date and to organize your time and commitments accordingly. We strive for the shopping experience to be complete satisfaction - from ordering to consuming the product.

Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user katrinaf124
1 review
10 helpful votes
January 1st, 2024
Verified purchase

I purchased the BaerSkin Hoodie 3.0 for my boyfriend this Christmas. His eyes lit up! We always give each other gifts that were a surprise (not on our lists), so this was his surprise gift this year. He already knew about the quality of the hoodie and was extremely excited to have gotten one. The fit was perfect, and he said it was incredibly warm and comfortable. Glad I came across your ads on YouTube.

Reason I chose this business:

Your ad popped up while I was watching a video on YouTube. I watched it from beginning to end and felt it would be a good surprise Christmas gift for my boyfriend. The ad was very convincing since I know nothing about tactical clothing. We live in NYS, so winters can be unpredictably cold to outright freezing.

Thumbnail of user lonniep73
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Been wanting to buy this product but was in beginning very pricey. But I got it and very warm. Perfect for my backpacking winter trips. So good I got the sweat pants too. Combination of both tucked in my hammock I'm very very warm. Only one problem. You can ware this anywhere near a camp fire. One spark and you have burn marks. If in future maybe incorporate some protection for that. Being a 100% polyester the smallest spark will leave a mark.

I was worry for some reason on the order for the sweat pants it was shipping to a NJ address. I sent in by email to let them know it was wrong address. Still got it. And I love it.

Reason I chose this business:

For keeping warm for winter camping

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Lonnie,

Thank you so much for taking a few moments to share your experience with us!

We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.

It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.

The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.

When it comes to the flame-resistant feature, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.

Thanks for shopping with us. We hope to see you again soon in our online store.

All the best,

Stephanie

Thumbnail of user dxddimons
1 review
6 helpful votes
January 10th, 2024

Ordered this hoodie at 11/25/23, here I am now... This thing has been "awaiting delivery" for roughly a month now. T-minus 9 days for that. Overall I'm flabbergasted by the lack of information being provided. You would think if it was taking a while on a roughly 200$ order they would keep you updated, but no... Had to dig through a bunch of emails to find their ONE email on my order status... It has yet to change... Wanted this stuff for Christmas, but alas they have failed me miserably.

Tip for consumers:
Hurry. the. hell. up.

Products used:
Can't use what i don't got.

Service
Shipping
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Gray,

Thank you for contacting us about this case!

We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

Thumbnail of user emmitts17
1 review
0 helpful votes
February 5th, 2024
Verified purchase

I was hesitant about the HYPE about this product; however, when I got to test drive it, I realized that it was "as advertised". Everything about it is "sturdy" and "dependable". Now, some guys/gals will use it differently than others and I get that. Maybe it's just "over the top" for some people, but I'm a "tactical" guy, so I load it up for everyday City/Urban activities AND for the weekend more "Rural" adventures. Thank you. I'll own this until it disintegrates. OR I do.

Reason I chose this business:

I was impressed by the personal testimonials. It lived up to its "as advertised" functionality and quality. Definitely worth every dollar.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Emmit,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the quality of your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.

In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.

Thanks for shopping with us! We hope to see you again soon in our online store.

All the best,

Stephanie

Thumbnail of user marck221
1 review
28 helpful votes
November 24th, 2023
Verified purchase

Besides the fact that this took over a month to arrive, the jacket is nothing special. The quality is garbage with loose threads at all seams. The wind freely rips through this material and there is no drawstring on the hood so it keeps blowing off of my head. The good news is you can make this feel warmer by STILL layering unlike what the advertisement promises. I bought 3 of these and am very disappointed that I did!

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Marc,

Thank you for taking the time to share your impression with us!

I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.

When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user doni100
1 review
3 helpful votes
January 4th, 2024
Verified purchase

Super warm and soft so its flexible to move around in. The sleeves have velcro straps to snug them down from cold air drafts. Lots of pockets and a nice deep hood so I can wear a winter cap comfortably underneath it. I'm also a big buy (6'1"@ 280) and this hoodie fit perfectly (loose, the way I like my jackets), so you can wear a couple of layers underneath it.

Reason I chose this business:

Looked like it would fit me for my needs.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Don,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user franciss329
1 review
3 helpful votes
January 5th, 2024
Verified purchase

The velcro used to secure the slave length is completely useless. Does not work. Everything else is amazing and it's so comfortable. I'd buy 3 more if they didn't have this issue.

Reason I chose this business:

I needed something to be warm but movable. I go in and out of coolers and freezers all day. This works fantastically. Super warm and comfortable.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Francis,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

When it comes to the sleeve velcro, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user anneinkelownam
1 review
0 helpful votes
February 1st, 2024
Verified purchase

My order arrived in a timely fashion - despite being placed in pre-Christmas (Nov,) timeline. When product arrived I was thrilled with the high quality of fleece and the 12 TWELVE pockets. I look like a Michelin woman as every pocket has a purpose - dog treats, dog leash, kleenex, cell phone, gloves, horse treats and more! You can never have too many pockets!
I also bought one for my husband and he loves it.

At one point I contacted Baerskin via email (shipping question) and got a timely response.

Reason I chose this business:

12 pockets! High reviews! Stylish cut with drop in the back.

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Anne,

Thank you very much for sharing your impression with us!

We are very happy to hear that you and your husband are enjoying the practical design of your new hoodies. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.

That's why we created a cut with twelve pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.

We are also very glad to hear that you are satisfied with the delivery time because we have worked hard with our shipping partners to speed up this process and now we are seeing results.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user martinj399
1 review
14 helpful votes
November 24th, 2023
Verified purchase

I'm not as super military as the image of this item might seem to suggest however I have been finding it quite appropriate in protecting my neck against cold winds. The pockets are ample I have really only used three of them and there are more to spare if anyone likes using a lot of different pockets. The color green goes well with the Parks department and I do spend a lot of my precious time in the Park. Yes I do like this hooded jacket for sure.

Thumbnail of user salmans49
1 review
2 helpful votes
January 25th, 2024

I have ordered handful of stuff after looking at the reviews and surfing on the product description. I received my order after a month and wrong size. I wrote to the company multiple times but there is no response except for automated emails of acknowledgment. This company is really doubtful where product quality is not like as reflected on the site and reviews are all exceptional. I am really disappointed and wondering how anyone can comment such great product quality where neither they have quality nor service

Products used:
Hoodie, Shirts, belts

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Salman,

Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.

I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.

For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

Thumbnail of user pauls5358
1 review
7 helpful votes
January 11th, 2024
Verified purchase

Product took a long time to arrive, is decent quality, but not windproof in the least. It's warm but definitely needs a wind-resistant undergarment for winter activities. I expected something more robust with the ability to keep me warm in all but the worst of winter conditions. It definitely is not the last sweatshirt I will buy as the ads suggest. Purchased a wool anorak, which is what I wished I had done originally. This hoodie will be donated to a local thrift store.

Reason I chose this business:

Ads and videos made it appear better than it is. Was looking for a windproof fleece hoodie for winter camping.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Paul,

Thank you so much for sharing your thoughts with us!

We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user craigw897
1 review
3 helpful votes
January 1st, 2024
Verified purchase

I've had this hoodie for a while now and found it to be way better than expected. It's warm, drizzle-proof ( a long way from water resistant), and keeps most of a cold wind out.
The Velcro patches on the sleeves are totally superfluous and the peak on the hood is a waste of space. The back zippers want to mark/scratch everything you lean against, but this problem could be easily solved (Baerskin designers!).
It fits snugly, looks pretty good and does 90% of what's advertised.
Would I recommend it? Yeah, sure, it's a good product.

Reason I chose this business:

Persistent and annoying advertising. If it was a dud you'd only hear me whinging about it. I thought I'd give it a go and see how it stacked up.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Craig,

Thank you very much for taking a few moments to share your impressions with us!

We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.

When it comes to the back pockets, they are designed so that they can store small items such as documents or maps that can be useful during hiking. We hope you will find them useful in the mentioned aspect or for something else.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user edv247
1 review
2 helpful votes
January 7th, 2024
Verified purchase

I'm not one to quickly fall for all the hype around clothing gear etc. and I don't wear hoodies as a rule! But this one kind of stuck out and had some features that appealed so I wanted to check it out closer, it was not a mistake I was quickly convinced and once I received mine I had no regrets!
Great quality very comfortable and looks good too…. Ahhh only one thing I Hate. Every body asking He' is that one of those real BAERSKIN>>>>>> LOL.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Ed,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of comfort and a good style. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user paulc3783
1 review
2 helpful votes
January 1st, 2024
Verified purchase

The Hoodies themselves are excellent. Warm, Plenty of pockets, stays in shape pretty well even with pockets full of everyday items like my best multi knife, phone, wallet, car keys ect. Washes up well in a cool wash, so no complaints in that front.
Did think I was getting a Hoodie made in the US, but it seems it's a Chinese Product.
Took ages to arrive, one of the Colors was unavailable but no one told me until I eventually got a reply, But as I said, Product is very good, Customer service needs improving.

Difficult. At first no one got back to me it took 3 Attempts. I was then told one of the Colors was unavailable and I should consider changing. Which I then had to do myself. I then didn't know if the color change had gone through and had to keep checking on line as no one filled up.

Reason I chose this business:

Looking for a hard wearing hoodie with a lot a pockets. The two large rear pockets are ideal for me to stow my Gloves when I need to use my fingers. The advertising showed the hoodies to be very practical, which they are.

Service
Thumbnail of user lul54
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Quick delivery to uk. Marketing was spot on with no bs. Also bought a couple of long sleeved tops for my partner and son and they love them. The quality is excellent too!

Reason I chose this business:

I have raynauds so keeping warm it’s imperative! Literally love this hoody! I might buy more in defiant colours! 😍

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Lu,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

The fact you are thinking about purchasing more hoodies in different colors tells us that you gained trust in our brand and for us, there is no better motivation to keep on doing our business in the same manner.

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user paulk2503
1 review
1 helpful vote
January 2nd, 2024
Verified purchase

I'm not much of a Jumper, nor a Hoodie type of person, so I do struggle to find decent warm clothing for Winter (yes I'm fussy) here in Australia without it being too bulky, and!OMG!, I accidentally found this BÆRSkin Hoodie from a link, took a chance, & OMG, this is AMAZING. When I finally got this, it looks very nice & stylish, it's "VERY comfy, very light, & warm, without overheating", this Hoodie was very impressive, I was very surprised.!? - Best Hoodie I have ever purchased.! - Thankyou BÆRSkin.!

Reason I chose this business:

Based on the website explaining how it all works,
& it looked like the type of jumper/hoodie that I would wear!

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Paul,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user colinm544
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Warm and comfortable. Nice colour selection. Easy to order online. Fits nicely with arms long enough for a taller fellow. Bought my son one as well and he feels the same way about the jacket.

Reason I chose this business:

Saw the ads and liked the design.

Thumbnail of user johnt4934
1 review
5 helpful votes
December 26th, 2023

I ordered one about a month ago, the tracking says it hasn't been picked up by UPS yet.
I have called multiple times only to be disconnected after 20 min on hold. Tried the online chat box with zero replies to email or to the chat box itself. Left the chat box open for over an hour. Can't seem to get any help with this order. Not sure what to do next. So frustrating.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi John,

Thank you for contacting us about this case!

We are sorry that we were not able to answer you earlier. We had an increased demand for our products, which also affected our response rate.

We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

Thumbnail of user brianc3942
1 review
0 helpful votes
January 7th, 2024
Verified purchase

Fit is nice, fleece is comfortable. My only grievance is the interior pockets are stitched on the outside of the outer pockets. Do jot understand why this is. If I put my phone or anything in my inside pocket you can't use your outside pocket. This seems like a major design flaw. So I don't use those inner pockets, which is their bragging gunpoint the amount of pockets. Overall nice product. But very bad pocket set-up.

Fist was way smaller then fit chart described. The sent me a 2nd larger 1 at know charge.. this was a very unexpected and redeeming quality

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Brian,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

When it comes to the design of the interior pockets, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user ronaldw1404
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Had an issue because I ordered the wrong size by accident. Contacted by available options email and chat and phone. Unfortunately they didn't get my messages to change the size until after order had shipped. They contacted me and shipped out the correct size at no cost to me and addressed some other concerns that I had as well. Simply outstanding customer service.on top of an amazing quality product.

Outstanding

Reason I chose this business:

Kept seeing raving reviews on YouTube and ads of facebook

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Ronald,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the quality of your new Baerskin Tactical Hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.

In the production of the hoodie we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

It is very important to us that you had good communication with our customer support team and that everything related to the exchange was easily resolved in your favor.

Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.

Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user derekt228
1 review
1 helpful vote
January 1st, 2024
Verified purchase

I found this to be an excellent well designed product and good value also. I deal for cold winters.Very helpful customer service. Thank you.

Excellent. Thanks.

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Derek,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

It is also very important to us that you had good communication with our customer support team and that everything related to the delivery was resolved in your favor.

Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.

Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user garyn411
2 reviews
0 helpful votes
January 1st, 2024
Verified purchase

Been. Wet happy with the quality and features of this jacket. Extra warm, comfortable fit and incredibly a lot of compliments on it also. Would not hesitate to buy another!

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Stephanie C.
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