Avacare Medical has a rating of 3.1 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Avacare Medical ranks 93rd among Medical Supply Store sites.
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Very pleased with the service, my order arrived in speedy time, everything was perfect. Thanks so much for a job well done! I certainly would order again from them.
Terrible customer service. Placed an order on Monday with 1-2 day "express shipping". When I emailed asking for a status/tracking on Wednesday, they summarily canceled my order without me ever asking for it. Pathetic responses to emails. Will NOT do business with them again!
Very pleased with the service, my order arrived in speedy time, everything was perfect. Thanks so much for a job well done! I certainly would order again from them.
I did not realize an order for my Mother had been delivered. Called customer service and was advised to look at picture of the package at the front door. Sure enough it had been delivered. Did a bit of searching and found the package. I am so thankful for the young woman who helped me. The decongestant is almost impossible to find. All in all this company gets an A+ from me and my Mom
Tip for consumers:
Impossible to find this decongestant for my Mom in our little town in WA state.
Products used:
Guifenisen
Excellent experience with finding right product for situation, right pricing and delivery of items on time
Terrible customer service. Placed an order on Monday with 1-2 day "express shipping". When I emailed asking for a status/tracking on Wednesday, they summarily canceled my order without me ever asking for it. Pathetic responses to emails.
Will NOT do business with them again!
The items I was looking for came in different sizes and loved the price very affordable. I found the site by accident but was definitely worth it. I would reffer my friends and family.
Purchased the rubber backed flannel sheets for my father in law they were so nice I ordered more so that I don't have to wash daily- they save me from washing all the bedding
My mother-in-law's reclining wheelchair is 7 months old. It is now stuck in a reclining position because the lever came off and can't be reattached. My mother-in-law is 91 years old and, until the wheelchair is repaired or replaced, she must spend her days in her bed where she can sit upright to eat, read and socialize. I called Avacare Medical about the 1-year warranty which provides for repair or replacement. Avacare agreed to send the part, but claims there is no one to do the repair, even though my in-laws live on Long Island, New York. I emailed Avacare to remind them that the warranty provides "repair or replace" and so far I haven't heard back. If I don't hear back by tomorrow, I will file complaints with the Attorney General Offices in NJ and NY.
Though the delivery service put package in poor location (package was gone). They reshipped the package w/o any fuss.
Will use their company for future purchases.
I have purchased a couple times from Avacare and both times have been very pleased with the speed in delivery as well as the product quality. I will definitely be ordering again.
It has been three weeks and i have been trying to get return information for a faulty product. Customer Service has ignored every email since I pointed out the faulty item. Very unprofessional they are unable to respond with return details. Go with a tried and true vendor and stay away from AvaCare Medical.
Do not come down on the sides like regular underwire.
Hi Cynthia,
We apologize that the underwear you selected did not meet your expectations. Our customer service department would be more than happy to assist you in setting up a return and finding an option that is better suited to your needs.
Thanks for shopping with us!
Ordered what I wanted on Friday AM and delivered on Saturday AM.
Great product and quick service/delivery. Pads will be used for bunny pens.
I called to talk about sales tax, the guy who answered the phone asking my race and insulting me. Not sure if he is the owner of the company but warning me to not to call them again.
Great products, great prices, great delivery response times, just absolutely great in a world striving for mere mediocre.
Thank you so much, Troy! This is exactly what we aim for every day and we're so glad you noticed :)
Prompt and reliable. A good source and offerings for the the elderly.
Product was too small
Product absorbance poor
I returned the package now I'm waiting for a refund back to my account. Thank you kindly
Hi Jessie, we reached out to you earlier today (before you posted this review) to see how we can help you but you did not respond. Customer satisfaction is our number one priority and we're always available to help at info@avacaremedical.com. We look forward to assisting you shortly!
I ordered an item and found a better one on another site a few hours later. I immediately emailed the customer service department and the response I got said because it was already processed I couldn't get a refund. So I got stuck with a non refundable item I didn't want. Thanks guys.
Hey Alicia,
We apologize for any inconvenience you experienced with your order.
Please consider our policy regarding canceling an order you already placed, as stated in our Help Center:
See if you’re quicker than us! Here at AvaCare Medical, everything happens instantly. Minutes after you place your order, it is ready to be shipped from one of our warehouses. If you change your mind, however, you can give us a call – we may still be able to cancel the order for you. If you already received the product and you are not 100% satisfied, we offer a refund on all unused and unopened products within 30 days of purchase. For full details check our return policy (https://avacaremedical.com/returns).
Thank you, Vicki! Your feedback means everything to us :)