• AsSeenOnTVAndBeyond

Overview

AsSeenOnTVAndBeyond has a rating of 1.5 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AsSeenOnTVAndBeyond most frequently mention customer service problems. AsSeenOnTVAndBeyond ranks 211th among Gadgets sites.

  • Service
    6
  • Value
    4
  • Shipping
    5
  • Returns
    2
  • Quality
    3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The terms and conditions state you can cancel your order anytime before it is shipped -
  • I received my order of 2 fidget spinners today and one was missing parts.
How would you rate AsSeenOnTVAndBeyond?
Top Positive Review

“Delivered as Advertised”

Kelly M.
5/8/17

Ordered a fidget spinner from here and after not receiving a shipping confirmation email I saw the reviews on here and panicked and sent them a message. Got a shipping email hours later and it indicated the spinner shipped the day before, so they had just not sent me the tracking. It arrived on time within five days, no problem, and works fine and was the right color.

Top Critical Review

“Total Rip Off”

Dave J.
1/22/18

I ordered two pair of Bell and Howell Sunglasses (almost $40) on November 2nd 2017. On December 17, I received an email telling me they did not receive their shipment of sunglasses so they were cancelling my order and a promise to refund my money within 2 to 5 days. I have sent several email to their customer service without a single response. Today is January 21st 2018 and still no refund. I have never had a human being on their customer service phone line. It is long past due to involve the Federal Trade Commission.

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (34) fidget spinners (9) voice mail (3) customer service (7) phone number (2) 3 weeks (3)
Thumbnail of user davej92
1 review
1 helpful vote
January 22nd, 2018

I ordered two pair of Bell and Howell Sunglasses (almost $40) on November 2nd 2017. On December 17, I received an email telling me they did not receive their shipment of sunglasses so they were cancelling my order and a promise to refund my money within 2 to 5 days. I have sent several email to their customer service without a single response. Today is January 21st 2018 and still no refund. I have never had a human being on their customer service phone line. It is long past due to involve the Federal Trade Commission.

Thumbnail of user daniels284
1 review
0 helpful votes
May 16th, 2017

Purchased one of these two weeks ago and just got it a week after i sent them a notice of complaint. The package it came in specifically said "Made in China". The outer rings are supposed to be ball bearing rings but are not; merely for show. The inner bearing is covered by a cheap double-separator which makes the toy lose spin efficiency and makes it louder as well.

Tip for consumers:
DO NOT BUY FRO THIS SITE. EVERYTHING IS CHEAPLY MADE!

Service
Value
Shipping
Quality
Thumbnail of user niteo1
1 review
0 helpful votes
May 5th, 2017

I also Ordered fidget spinner 4/23/17. I ordered from them because of the stated quick turn around 2-5 days. I wanted before May 1. I called like 20+ times and got answering machine. I finally did speak with someone who told me they were back ordered and THEY should RECEIVE them the following Wednesday, and then they'd ship to me. Today I received an email that a label was made but item not sent. Hopefully I'll receive an item worth the wait.

Thumbnail of user aaa60
1 review
0 helpful votes
May 9th, 2017

Placed order for several Fidget Cubes almost 1 MONTH ago. Have written several emails and left voicemails. Only responses so far are occasional replies to my emails saying they had many orders, re working hard to resolve the issue, and that my order is being shipped 'very soon'. Again, my original order was 1 MONTH ago, with the listed delivery window as 2-5 days.
This 'company' is beginning to look like nothing more than a internet scam site, and needs to be reported to ftc.gov.

Thumbnail of user staceyr30
1 review
0 helpful votes
July 7th, 2017

I ordered on June 6. They have told me 4 times that my shipment would be sent out in 2 days. It is now OVER a month later and a gift that was meant for fathers day is STILL not shipped out and they keep pushing me back. They keep telling me the truck will be here, sorry, the truck was delayed sorry, we will send it out tomorrow for sure. Yeah right

That was 20 days ago and every 4 days since. Thus company is surely a rip off. I cancelled my order, let's see if I get my money back

Thumbnail of user trev467
1 review
2 helpful votes
April 21st, 2017

Ordered, paid for "2 to 3 day shipping", still waiting two weeks later. No tracking number. No response from calling and emails which I started after 5 days. Afraid it's a fraudulent "company". Even if it's not fraudulent, horrible, so I'd stay clear. I happen to live in Omaha, drove by their address, it's for lease. FRAUD.

Thumbnail of user magalil2
1 review
0 helpful votes
May 2nd, 2017

Same as everybody here.
This site seems to be a scam.
I wrote several times to the customer services.
Got no answers, never received the ordered item...

Stay away from them!

Thumbnail of user stevem329
1 review
1 helpful vote
May 7th, 2017

We ordered a single fidget spinner on 4/23 for our daughter and the order receipt stated it would take 2-5 business days to arrive. When it finally DID arrive two weeks later, the spinner was out of balance. In the two weeks of waiting, we saw several other spinners (from other companies) which our daughter's friends had - all of them were perfectly balanced and worked just fine. This one experience has convinced us this site is NOT AT ALL worth buying from. Spend your money elsewhere and don't waste it at asseenontvandbeyond.com!

Thumbnail of user amandam194
1 review
0 helpful votes
May 13th, 2017

I made a purchase almost 3 weeks ago and paid for 2-3 day shipping. I still have not received my products. I have called (had to leave a message), no one has called me back, they do not return emails and my account HAS been charged. This company is a SCAM do NOT purchase from them. I will be filing a claim with the BBB and will DEMAND a refund in full for will pursue other actions.

Tip for consumers:
Horrible. I would give a ZERO if it were possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodim13
1 review
0 helpful votes
May 4th, 2017

Ordered something weeks ago && still haven't received! They took the money from my bank account && never sent me a shipping email or anything! I will be reporting!

Thumbnail of user kellym85
1 review
0 helpful votes
May 8th, 2017

Ordered a fidget spinner from here and after not receiving a shipping confirmation email I saw the reviews on here and panicked and sent them a message. Got a shipping email hours later and it indicated the spinner shipped the day before, so they had just not sent me the tracking. It arrived on time within five days, no problem, and works fine and was the right color.

Service
Value
Shipping
Quality
Thumbnail of user victorm83
1 review
0 helpful votes
May 2nd, 2017

I purchased 3 fidget spinners for my kids and it's now almost 3 weeks with no response. They will just take your money

Thumbnail of user brandys22
1 review
0 helpful votes
May 3rd, 2017

Ordered fidget spinners on 4/23, account charged, no shipping notification, no backorder notification, only an order confirmation email with no tracking info. All attempts to contact by phone and email have gone unanswered. Zero customer service. Do NOT buy from asseenontvandbeyond.com.

UPDATE: As someone else noted, within an hour of posting this review and linking it on facebook, magically an email arrives stating that they were cancelling our order as they didn't have the necessary inventory to fill the order. I still say this site is a scam. We emailed (2 times) and called (12 times) over a couple days with zero response. If anyone from asseenontvandbeyond.com is reading this and you want to be legit, keep your customers informed, notify them of backorders or prevent orders of out of stock items AND return calls/emails promptly!

Service
Returns
Thumbnail of user ryana51
1 review
0 helpful votes
April 15th, 2017

I love the Fidget Cubes and they are way cheaper. Thanks for shipping it out quickly. I bought 10 of these and they gave me free shipping.

Thumbnail of user jennifers370
1 review
0 helpful votes
May 9th, 2017

Just like many others - I ordered my items over a week ago. I paid EXTRA for expedited shipping and still has not even shipped yet. They NEVER answer their customer service phone, they do not return messages - not even by email. Use EXTREME CAUTION ordering from this site.

Thumbnail of user cheryllk1
1 review
0 helpful votes
May 3rd, 2017

Now I see so many people are experiencing the same exact thing I am. I ordered and paid extra for quick shipping, no phone call or email back after trying to get in touch with them. I am curious and wanted to surprise my so with it today. People are taking advantage and making money. This is unacceptable.

Thumbnail of user amyc164
1 review
1 helpful vote
May 4th, 2017

I ordered the Fidget Spinner and cube on 4/23/17. There was no delay in them taking my money and the order stated 2 to 5 day shipping but I cannot get a hold of them and I have not received anything saying it is on backorder. I left messages on their voicemail and whatever contact email, which I don't think works because I haven't heard from them yet. At this point I just want my money back but there isn't anywhere I can cancel my order. Do NOT USE THIS WEBSITE. BUYER BEWARE!

Thumbnail of user chrish299
1 review
0 helpful votes
May 4th, 2017

They took my money haven't sent the spinnners and won't return my emails or calls! I will be reporting them!

Thumbnail of user bonniet32
Bonnie T.
2 reviews
1 helpful vote
December 28th, 2017

Was told I would get a refund on my order that never was in stock for 2 months. It's been 3 weeks and still no refund. SCAM!!

Thumbnail of user michealb29
1 review
0 helpful votes
May 2nd, 2017

This statement on their site is a lie. I have made several attempts to contact them and havent gotten a single response. They just took the kids bday money and refuse to respond.

"As Seen On TV & Beyond

Thanks so much for shopping at As Seen On TV & Beyond! We are your one stop shop destination for everything As Seen On TV & Beyond. Our team is excited to provide you with an impeccable online shopping experience and remains available to assist at any time. If you have questions, comments or concerns about your order or content found within this website, please feel free to contact us via telephone or email and one of our experienced team members will get back to you right away. Again, thanks for visiting our store and we look forward to serving you in the future."

Thumbnail of user bobb1244
Bob B.
1 review
0 helpful votes
May 2nd, 2017

I ordered 3 fidget spinners and it has been already days and I have not received a order status. I keep putting in my order numbers and says error. I call them and it goes to voice mail. I leave a message they don't call back. I want to cancel my order and it doesn't give me the option too

Thumbnail of user margaretg66
1 review
0 helpful votes
April 28th, 2017

Ordered the fidget cube and spinner 10days ago and it has not arrived. The company only allows voice mail to be left on their phone number..

Thumbnail of user haroldf19
1 review
1 helpful vote
May 17th, 2017

Tried to call about my order. Response was always "leave a message and we will return your call". They never did. Tried to communicate via email. They never responded. I simply want to know what is up with my over due order. The big problem with me is this: this order was for children (those spinner things) and those children are disappointed because of the way this company does business. My advice is this: go on line and check complaints about the company you are ordering from. I wish I had. Also because this comes under fraud you may be able to get charges reversed. I did.

Thumbnail of user scottb212
1 review
0 helpful votes
June 20th, 2017

I love As seen on tv stuff but I hate ordering from those infomercials. These guys are cheaper and the shipping was free.

Thumbnail of user sw688
1 review
3 helpful votes
May 2nd, 2017

I ordered fidget spinners and a fidget cube on 4/22, I still have not received any communication as to when it will be shipped. The terms and conditions state you can cancel your order anytime before it is shipped - however there is no option to cancel the order online. No one ever answers the phone and you are forced to leave a message. I have left several and no one has responded. I have also left a number of emails, again no response. They are very quick to charge your CC, take your $ but refuse to communicate.

***Update - As soon as I left a poor review on this site as well as on theirs - I finally got a response to the status of my order - They cancelled it and claimed that they did not have enough inventory to fulfill the order. Funny how their web site does not show out of stock for the product.

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