Asp

This is the Appliance Service Plan affiliated with Consumers Energy. Over a year ago, they called me about signing up, I tentatively agreed. Once the paperwork arrived, I didn't sign and return it, and presumed it was done. Months later, I discovered that, ASP had been added onto my Consumers Energy bill without my consent. Since then, I have emailed ASP.com that I wish to discontinue their coverage retroactively and issue credit to my account, no response. I have sent a letter to Consumers Energy over 2 weeks ago with the same information, also no reply. After sending the letter to Consumers Energy, I got another offer from Appliance Service Plan trying to get me to upgrade my plan. This just proves that they ignore all communication from their customers. This company has deceptive business practices and should never be trusted.