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Nebula has a rating of 2.6 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nebula most frequently mention free trial, and bank account problems. Nebula ranks 95th among Astronomy sites.
This company responds to reviews on average within 12 hours
I had a problem with my account being charged after an issue occurred on there website trying and trying to cancel my subscription and they reached out extremely quick and gave me a refund and apologized and took full responsibility for the mistake within 15 minutes very good service if you have issues make sure you email them and don't be angry they will help and help you fast aswell.
Some minutes later they Just deducted another 19,90€ without me authorizing it. Some days later,they tried to deduct 39€ from my Bank Account saying: Nebula PayPal Lastschrift. I never subcribed anything nor provided SEPA mandatory to them. They regards my Bank Account as a Serve yourself! It is absolutely illegal scam and I will give that scan $#*! to my lawyer to sue them.
Some minutes later they Just deducted another 19,90€ without me authorizing it. Some days later,they tried to deduct 39€ from my Bank Account saying: Nebula PayPal Lastschrift. I never subcribed anything nor provided SEPA mandatory to them. They regards my Bank Account as a Serve yourself! It is absolutely illegal scam and I will give that scan $#*! to my lawyer to sue them.
They sent you many emails omitting and writing in small script that you've been subscribed to their monthly services, and after taking money deny refund the same day.
To ask any question from their "experts", you need to buy credits that run out in minutes. I did not subscribe to anything, only got credits they give at the registration, and a month later they took money off my account
Tip for consumers:
The refund is impossible to get after they scam you
Greetings dear user!
We are sorry to hear about your negative experience with Nebula. Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We have a big team of astrologers and developers working on this app daily, and their work has to be paid for. That is why Nebula has a paid subscription option without ads. However, our app also offers a lot of free, highly personalized content that you can easily access without a subscription. Please, get in touch with us at nebula.support@nebulahoroscope.com to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Kindest regards, Nebula team 🔮
I should have read the reviews first. It said I could pay $:1.00 for a 7 day trial, which I did, paid through paypal. After that anytime I clicked continue, more charges was shown. I went to paypal to cancel my $ 1.00 and I see they took another $14.59 it off my account! I never authorized this charge! So I canceled both right away. STAY AWAY from this SCAM COMPANY!
We should be able to share a complain without have to add even 1 star... which they don't deserve!
Dear Clarissa,
I'm truly sorry to hear about your negative experience with this company. It's unacceptable for them to mislead customers with false promises and unauthorized charges. Your frustration is completely understandable, and it's unfortunate that you had to deal with such a situation.
Sharing your experience through reviews and complaints is important for informing others and holding companies accountable for their actions. No one should have to endure unauthorized charges or deceptive practices.
If there's anything specific I can assist you with or if you need guidance on further steps to address this issue, please let me know. Your feedback is valuable, and I'm here to help in any way I can.
Best regards,
Nebula team.
Please stay away from these scammers. I am initiating legal proceedings to sue this company "based" in Cyprus. They scam you to pay a dollar for a reading, then start charging you 20 dollars every single week, even though you haven't authorized it. These predators prey on good people. I will stop them.
Greetings!
We genuinely regret the less-than-ideal experience you've encountered with Nebula. If you haven't done so already, please consider reaching out to our support team at nebula.support@nebulahoroscope.com. Provide them with the details of your situation, along with your account information. They will thoroughly investigate the matter and help resolve any issues, including the possibility of processing a refund.
Your insights are valuable to us, and we are dedicated to addressing and resolving any concerns you may have. Your patience and understanding during this process are greatly appreciated.
Warm regards,
The Nebula Team 🔮
I had a problem with my account being charged after an issue occurred on there website trying and trying to cancel my subscription and they reached out extremely quick and gave me a refund and apologized and took full responsibility for the mistake within 15 minutes very good service if you have issues make sure you email them and don't be angry they will help and help you fast aswell.
Tip for consumers:
Good service they responded quick and it’s clear to me they care because I got my refund and they took full responsibility for the mistake bigger sites should take notes this team is good
Products used:
Nebula horoscope app
Hello Gaara,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced with your subscription.
We're glad to hear that our support team was able to assist you promptly and provide a refund for the unexpected charges. Ensuring customer satisfaction is our top priority, and we appreciate your understanding and patience throughout the process.
Thank you for your feedback and for giving us the opportunity to address this issue.
Best regards, Nebula Support Team
Stay away from asknebula.com! They have deceptive practices that trick you into purchasing their services without your consent. When you try to donate just 1€, they automatically enroll you in a useless service for 49€. When I requested a refund through their form, they never responded. Now, they're charging me 39€ for a monthly plan that I never agreed to. It's clear that they're running a scam, so please be cautious and avoid them at all costs.
Hello Mar A,
Thank you for bringing these concerns to our attention, and we sincerely apologize for any frustration and inconvenience you have experienced. We take your feedback seriously as it helps us improve our service and ensure transparency in our operations.
Please contact us directly at nebula.support@nebulahoroscope.com with the details of your situation. We are committed to resolving your issues, including the subscription concerns and refund request.
Additionally, we encourage all our users to review their subscription details on the sales screen of our service and to monitor the emails we send regarding service and trial end notifications, which provide information on subscription statuses and renewals.
Your satisfaction is crucial to us, and we are eager to address and resolve your concerns promptly.
Best regards, The Nebula Support Team
I don't know where these positive reviews are coming from. All I wanted was to see if me and my partner was compatible. When they charged my bank account $19 I tried to contact them to cancel whatever I was being charged for. Made two attempts with no response from customer service. I will be placing a complaint with the BBB.
Tip for consumers:
What you're being charged for and how much.
Hello Lisa,
We appreciate you bringing this matter to our attention and apologize for any inconvenience you've experienced. We're sorry to hear about the challenges you've faced in attempting to contact our customer service.
Please accept our sincere apologies for the delay in response. We understand the importance of addressing your concerns promptly. To assist you further and resolve the issue, we kindly request that you contact our support team directly at nebula.support@nebulahoroscope.com. They will investigate the charges and work towards a satisfactory resolution.
Your feedback is invaluable to us, and we're committed to ensuring a positive experience for our users. Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Nebula Support Team
I was attracted by an Instagram ad offering future predictions for $1. After payment and account creation on their app, I never received the prediction. Subsequently, I deleted my account and the app. Later, I found a $19.00 charge for an unsolicited subscription, a clear case of unauthorized billing. Efforts to contact customer service for a refund were futile, met only with automated responses.
This experience and the lack of clear communication about hidden subscription fees reveal the service's deceptive practices. The Nebula Team's response, claiming transparency, contradicts the actual user experience of obscured agreements and unresponsive customer support. These tactics, which seem designed to exploit users, can be considered fraudulent
Hello!
We sincerely apologize for the negative experience you've had with Nebula. If you haven't already, please try reaching out to our support team at nebula.support@nebulahoroscope.com with the details of your situation, including your account information. They will investigate the issue and assist you in resolving it, including processing a refund if necessary.
Your feedback is important to us, and we are committed to addressing and rectifying any concerns you may have. We appreciate your patience and understanding as we work to assist you.
Kindest regards, Nebula team 🔮
I clicked into an IG advert that walked me through a questionnaire. When I finished there were a few offer pages, all with big buttons and small print. Even the "skip this offer" was in small font, right under the button, and on the phone unfortunately it was all too easy to hit the offer button when trying to "skip this offer".
The website did not inform me that it had charged the offer to my card, and so I thought I had all these free credits. The psychic I chatted with was good, it was a good experience... except for the fact that I had no expected that it would cost me $49.99! That's 50 times what I had signed up for with a $1 offer!
When I complained to customer service I was of course flooded with all these screenshots of how I had brought this on myself. Looking through the internet it seems that many others have had a similar experience. The rapidity and bulletproof nature of their response also made me feel that this is a feature, not a bug in their marketing strategy.
I'm sorry I cannot recommend this app because of its bad business practices. Being a psychic site I can only say this sort of app design and response is not sustainable is sowing bad karma.
Dear customer, hello there!
Thanks for telling us your opinion on the matter of our service.
Please accept our apologies for this inconvenience! Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Have a nice day, Nebula team 🔮
Let me start off by saying this is such a horrible horrible app to download first of all they say something about subscribing and free trial yet I got charged 53.49 when I deleted the app the same exact day I downloaded it! I requested a refund three different times, and they refuse to pay me my money back when I didn't even use the app to begin with I literally downloaded it took a look at it and deleted it the same day! Do not get this nebula horoscope is the most ripoff app I've ever downloaded in my life!
Dear Carissa,
We are sorry to hear about your negative experience with Nebula.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Kindest regards, Nebula team 🔮
No I was satisfied with your support team. The booklet that I thought was part of the trial was $20. I'm single y'all put my mate as a Capricorn. Told false info. First impression ruined it. Then I seen my bank account with the $20 charges. So I'm not happy with your online service. Only that customer support is refunding my money. That's it. Was afraid to look further at your services fear of additional charges.
Nebula welcomes you, Mindy!
Thank you for sharing your experience, and we sincerely apologize for any confusion caused.
We're grateful that our support team could assist with the refund process, and we truly appreciate your understanding.
To ensure you have a positive experience moving forward and to address any lingering concerns, we invite you to connect with our customer support team directly at nebula.support@nebulahoroscope.com.
They are dedicated to assisting you promptly and providing clarity on any questions you may have. We want to assure you that your satisfaction is our top priority.
Your feedback is valuable, and we look forward to the opportunity to make your experience with Nebula a positive and enjoyable one.
Feel free to explore our services without fear of additional charges, and if there's anything else you need assistance with, our support team is always here for you working 24/7!
Thank you for choosing Nebula!
Best regards,
Nebula Support Team
I only wanted to pay $1 for fun but nooo they been taking $31 out my bank account for the 3 WEEKS I didn't even know till this week turns i had a subcription that i didn't even sign up too and I'm going away while doing driving lessons as well i need the money...
Dear customer, hello there!
Thank you for taking the time to leave us feedback.
We are sorry that payment problems with our service caused your dissatisfaction.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Kindest regards, Nebula team 🔮
I'm out 42€ for services I never requested, I only asked for the free trial when I clicked on an ad to get a free reading and chose to provide a 1.20€ contribution then suddenly I had a deduction of an additional 19.99€ towards some report I never requested. I contacted support and was notified in email that this is a one-time transaction rather than subscription. I thought Ok maybe I made a mistake. Now I've just been charged 22.80€ out of no where. I go onto the platform and find that I'm subscribed to some weekly thing I again never requested (and as per their support reply should not be on). This is completely unacceptable. BE CAREFUL!
Hello, dear Injy!
Thank you for your feedback, we sincerely apologize for any confusion or inconvenience you've experienced. Our support team has already responded to your inquiry, explaining in detail each charge. These include the purchase of our additional services during the registration process and the confirmation of automatic renewal for the website subscription, a process that is initiated and confirmed by the user. Moreover, one of our agents has already provided you with a refund, however, we value your feedback and want to ensure that your concerns are addressed appropriately.
If you have any further questions or require additional assistance, please don't hesitate to contact our support team directly at nebula.support@nebulahoroscope.com.
We appreciate your understanding and patience as we work to ensure your satisfaction with our services.
Best regards, Nebula Team🔮
I spent one eur and twenty cent to see how a matching horoscope was and then they charged almost fifty euros in a week for services I did not ask.
Greetings, dear Jacopo! I appreciate the effort you have put in. We regret that our service fell short of your expectations due to payment difficulties. Reach out to us at nebula.support@nebulahoroscope.com so we can access the payment system and work together to solve the issue. We will work hard to help you solve the issue promptly. I wish you an enjoyable day! Nebula Team
The Nebula platform is very helpful. My advisors I use are best of the best. When it comes to having a peace of mind and clear guidance there's help. They will give you insight about what you don't know and answer what you are curious about also. So if you want and seek trusting guidance and answers try them and you want regret it.
Dear dear Lyne,
Thank you so much for sharing your positive experience with Nebula We're thrilled to hear that our platform has been very helpful for you, and that you've found the advisors to be that good.
Your words mean a lot to us, and we appreciate your trust in Nebula for providing peace of mind and clear guidance. If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Nebula, and we look forward to continuing to provide you with valuable insights and guidance.
Best regards, Nebula Team
I am at a crossroad with my P.O.I,
But thanks to my advisor I am
Getting clarity. This is whatvthey are
Nere for. So if you seek comfort
Clarity, or just good advice. Try
Them, I do on a weekly basis as of
Now it has gotten to be every other
Day or so. # Comfort!
This site is a scam. Do not use! Super difficult to close and even after you cancel subscriptions they keep charging you. I will be taking legal action if this continues.
Hi Alyssa,
We're truly sorry to hear about the challenges you've encountered, and we take your concerns seriously. Ensuring a smooth and transparent experience for our users is our top priority.
We would appreciate the opportunity to investigate and resolve this matter promptly. Could you please reach out to our support team at nebula.support@nebulahoroscope.com? We're committed to resolving any billing discrepancies and providing the necessary assistance.
Your satisfaction is crucial to us, and we want to assure you that we'll address this issue promptly. If you have any additional details or concerns, please include them in your communication with our support team.
Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.
Best regards, Nebula team.
Basically the title. I signed up for a free trial and was charged 49.99 the exact same day.
Sneaky, scammy, and overall a BAD app.
Hello User!
We're genuinely sorry to learn about your less than satisfactory experience with Nebula. Please rest assured that each of our customers holds immense value to us, and we strive to address every inquiry promptly. Behind Nebula, there's a dedicated team of astrologers and developers tirelessly working on refining the app daily, and their efforts necessitate compensation. This is why Nebula offers a paid subscription option, devoid of ads. Nevertheless, our app also boasts an array of free, highly tailored content that you can readily access without a subscription.
Should you encounter any payment-related challenges, please reach out to us at nebula.support@nebulahoroscope.com. We're committed to assisting you in resolving the issue by interfacing with our payment system. Be assured, we'll leverage all available resources to expedite a satisfactory resolution for you.
Warmest regards,
Nebula Team 🔮
The Nebula experience was brief. Only because of a slight confusion on my part.h/e their prompt reply and action made for a positive experience.I am grateful and look forward to talking with the experts in the future
I've been charged 49.99$ for clicking on a link without confirmation required. Money have been directly withdrew and when I asked for a refund they told me only 50 % refund is possible. For something that I haven't even been asked if I want to purchase. I believe this is not legit.
Hello Daniela. Thank you for taking the time to leave us feedback. Please accept our apologies for this inconvenience! Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible. Nebula support team💜
This app is basically a scam, I paid $1 for a free trail thing N I GOT CHARGED $49.90? FOR SMTH I DID NOT CONSENT THE PAYMENT FOR? And I did not add additional offers at all. Upon paying the $1 I had to give consent but they just ripped of my $49.90 without asking for my consent? Note: it was not a renewal or anything, it all happened within A DAY. This is such a scam 😭😭look I'm not very financially stable right here and was stupid enough to trust your $1 free trail. I need my money back please 😭
Hello Audrey!
I'm sorry to hear about the issue you've encountered. It's important to address this matter promptly. Please reach out to Nebula's support team at nebula.support@nebulahoroscope.com, providing them with the details of your situation, and they will assist you in resolving the payment concern. Thank you for your understanding.
We appreciate your understanding and patience as we work to ensure your satisfaction with our services.
Best regards, Nebula Team🔮
Nebula is a trap, luring you in with free trial online psychic readings, but be warned—they slyly charge irregularly after. No support, no refunds, just disappearing money. Stay away from this relationship guidance site; it's a money-stealing vortex, leaving me desperate to recover what they've sneakily snatched from my account.
Greetings, dear Corey!
Thank you for sharing your experience, and we apologize for any confusion or inconvenience you've faced.
We appreciate your feedback and want to clarify that our policy is transparent. Charges are incurred only under active subscriptions or additional service purchases. We do not support irregular or unclear charges. Our support team is available 24/7 to assist with any concerns and swiftly address user inquiries.
We understand the importance of resolving such matters promptly. Please reach out to nebula.support@nebulahoroscope.com, and our support team will work quickly to assist you!
Kindest regards, Nebula Team
After taking my $50 that lasted only 5 minutes it asked for more purchase.It felt like a scam.The medium was nice but again the way they take your money is a rip off.
Hello dear user!
We are sorry to hear about your negative experience with Nebula. Please be sure that we treat each of our customers with the highest value and always provide a response to each request. Get in touch with us at nebula.support@nebulahoroscope.com to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Respectfully, Nebula team 🔮
I got two completely opposite answers just a day apart. Just a scam to get money from people who are struggling with something…
Greetings from Nebula, dear User! 🌌 Thank you for sharing your experience, and we sincerely apologize for any confusion or inconvenience caused. Your feedback is crucial in helping us improve, and we appreciate your patience and understanding.
Our aim is to provide accurate and reliable insights to our users, and it's disheartening to hear that you received conflicting answers. We take your concerns seriously, and we would like to investigate this matter further to ensure that such discrepancies are addressed. Could you please reach out to us at nebula.support@nebulahoroscope.com with more details about your situation? Our dedicated support team will promptly look into the matter and assist you in resolving any issues you may have encountered.
Once again, we apologize for any frustration this may have caused, and we're committed to making things right for you. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.
Cosmically yours, Nebula Team
I accidentally signed up for a free trial and then they began to charge me $19 every two weeks AND $19 a week under the guise of another company name "Almus LTD". They admitted that credit card statements could show both names for charges but when I reached out to get a refund they would only help with the ones under the name Nebula. My bank has confirmed that the charges are from the same subscription. Thus, I have prove I was being overcharged for the same product. DO NOT PURCHASE OR DOWNLOAD THIS APP!
Dear Tobey, hello there! Thank you for taking the time to leave us feedback. It is sad to hear about your negative user experience with our product. It's good that your request was successfully resolved. If you have any additional comments, you can always contact us via nebula.support@nebulahoroscope.com. Our support team is always happy to help you with any of your requests. Kindest regards, Nebula team 🔮
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Psychic Reading & Astrology Guidance
For being happy in relationships
Use psychic readings to find peace and comfort, gain clarity, find a soulmate, reignite love, get closure, recover relationships, and get insights into the future, finances, and more.
For more details, please visit our Help Center https://help.answers-365.com/hc/en-us
If you need any help, please contact our support through Help Center or using this email nebula.support@nebulahoroscope.com
Hello Susanne,
We sincerely apologize for any inconvenience you've encountered.
Regarding your feedback, we understand your frustration with the unauthorized deductions from your bank account. Please know that we take such matters seriously and are committed to addressing them promptly.
To provide some clarity, all information regarding potential purchases is sent to and confirmed via your email address. If there have been any discrepancies or unauthorized charges, we want to rectify them immediately.
We apologize for any confusion or inconvenience this may have caused. Your satisfaction is our top priority, and we're dedicated to resolving this issue to your satisfaction.
To further assist you, could you please email us at nebula.support@nebulahoroscope.com? We will do our best to investigate and resolve this matter swiftly.
Thank you for your understanding and cooperation Nebula’s support team🔮.