• Ashimary Hair

Ashimary Hair

Overview

Ashimary Hair has a rating of 2.8 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ashimary Hair most frequently mention customer service problems. Ashimary Hair ranks 208th among Hair Extensions sites.

  • Service
    23
  • Value
    25
  • Shipping
    25
  • Returns
    14
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 37.5%
Positive
12
Neutral
0
Negative
20
61
See all photos
How would you rate Ashimary Hair?
Top Positive Review

“Good”

Shantaye B.
1/26/24

The item arrived on the dates promised. Appears to be in order. Looking forward to installing my new bundles.

Top Critical Review

“Scammers”

Alexis E.
2/29/24

Purchased a wig January 19th got it January 26th it didn't fit the density description so I reached out to return it. They tried to fast talk me into accepting another wig and keeping the original as well. I turned down the offer just want a refund. February 7th shipped back their wig provided tracking haven't heard from them since. When I email they give me tacking for my original purchase and refuse to acknowledge my refund request of $277. Don't purchase with them they WILL scam you!

Reviews (37)

Rating

Timeframe

Other

Thumbnail of user alexise291
1 review
5 helpful votes
February 29th, 2024
Verified purchase

Purchased a wig January 19th got it January 26th it didn't fit the density description so I reached out to return it. They tried to fast talk me into accepting another wig and keeping the original as well. I turned down the offer just want a refund. February 7th shipped back their wig provided tracking haven't heard from them since. When I email they give me tacking for my original purchase and refuse to acknowledge my refund request of $277. Don't purchase with them they WILL scam you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello, I'm sorry for the inconvenience. We have refunded you immediately after receiving the package. Due to different countries, the refund may be delayed.
Regarding returns and refunds, we need to receive the package and check it before we can refund to you. This may take time because we do not sell used wigs. We guarantee to bring high-quality products to our customers. Thank you very much with your feedback, we will further optimize our services.
We will continue to improve our products in the future Looking forward to serving you next time. Ashimary wishes you all the best.

Thumbnail of user gb344
1 review
5 helpful votes
January 17th, 2024

I ordered from Ashimary hair on the 9th and Im yet to receive my order.
I've emailed like three times and they keep giving the same response "they are going to rush the warehouse" yet my order status still says order placed. The estimated shipping is 4-6 days, why am I yet to receive a tracking number or updated order status. Im very disappointed with my experience and don't recommend! Currently debating on settling it out with my bank or requesting a refund.

Tip for consumers:
Terrible experience. Will not order again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello. Thank you very much for your trust and placing your order. Regarding transportation issues, we will forward your feedback to the relevant departments and optimize the services of our express partners to provide faster transportation services. We hope you find the perfect wig for you on our website. We also hope it meets your expectations, or even better, or even exceeds them. We always want to provide you with the best service. Ashimaryhair wishes you happiness every day.
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 1773-7687-231

Thumbnail of user shantayeb
1 review
3 helpful votes
January 26th, 2024

The item arrived on the dates promised. Appears to be in order. Looking forward to installing my new bundles.

Products used:
Bundles

Service
Value
Shipping
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Thank you so much for taking the time to leave us a fantastic review! We are thrilled tohear that you are loving your new wig and that it has met your expectations.Once again, thanks for choosing Ashimary Hair. Enjoy your fabulous new look with your wig!

Thumbnail of user mariad2457
1 review
5 helpful votes
February 2nd, 2024

I order one thing they send me this hair I reach out to the the offer me 15.00 for a wig that cost me 139.00 I told them I want my whole refund so we went back and forward so as for me I will never order for this company again I Read the good reviews what the want you to no but go to the BB B website and this company is very bad on reviews

Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Dear,
We apologize for the trouble you have experienced. We can further assist you. Could you tell us your order number or email address? We will have a dedicated team to solve it for you at the same time.
In addition, The wig may be squeezed during transportation. You need to take care of the wig before wearing it so that it can show its beautiful side. Here are some care tips I hope they can help you https://www.ashimaryhair.com /blogs/news/12-best-hair-care-and-styling-tips
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 1773-7687-231
It is our goal to let every customer find satisfactory products in Ashimary.Ashimarywishes you all the best.

Thumbnail of user taylorc520
1 review
4 helpful votes
October 17th, 2023

Purchased 2 wigs, one flash sale one normal, all came in great quality. Really worth my money! Girl you can run for it. Def recommend Ashimary hair company.

Tip for consumers:
If confused on anything, you can reach to them by email, I love their customer service so much!

Products used:
wigs

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hi love,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.

Thumbnail of user sandyc732
1 review
5 helpful votes
February 20th, 2024

I placed my order 2/9 and still dont have the wig! Sent an email a
& was advised i rush would be placed plus a tracking # would be sent. This is the worst experience i"ve ever had with a wig vendor, so ready to say forget it & get my money back. Please do not order from this company & wish i looked up the reviews before i placed it.

Products used:
Wig

Service
Value
Shipping
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello,
We would like to express our regret.
We have been working hard with factories to provide customers with high-quality human hair wigs.
Can you tell me your order number or email address? We will have a dedicated team to solve it for you at the same time. If you do not receive the package, we will help file a claim and we will continue to pay attention to this case for you, please don't worry.
Our email: wecare@ashimaryhair.com
You can also contact me: +86 1773-7687-231
Thank you and have a nice day.

Thumbnail of user ravenb73
1 review
4 helpful votes
July 22nd, 2023

All my clients like ashimary wigs, I have to say thank you ashimary hair, you've brought good business and royal clients lol. Hair is really good 100% human hair, takes heat and holds curls well. Girls just run to buy it and if you don't know how to install just come and find me, I give 30% off if you show ashimary logo!

Tip for consumers:
No

Products used:
613 Blonde Transparent HD Lace Front Wigs 13*4 Frontal Brazilian Ashimary Human Hair
I bought a lot from them, this'ss one of them, too many names I can't remember them lol.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Dear, Thank you for taking the time to send this message. Ashimary is committed to providing customers with high-quality wigs. To thank everyone for your support and love, we will be conducting different sales. I hope customers can buy the wigs they want through the promotion! We will continue to be committed to the research and development of high-quality wigs. Looking forward to seeing you again in the future. Ashimary wishes you all the best.

Thumbnail of user cathyj69
2 reviews
5 helpful votes
July 15th, 2023

This hair is the best hair I have ever ordered online. Ashmary isn't the first website I've brought a wig from but it is the BEST website I've ever brought a wig from. I love the wig it so pretty ash blonde color. Is very soft & true to LENGTH! It came out bright and gorgeous. The hair was easy to be plucked and installed and even my hairstylist complimented the hair.

Products used:
360 deep wave

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Dear,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.

Thumbnail of user dawnj352
1 review
2 helpful votes
December 28th, 2023

I really thought it was just me and having terrible luck. I ordered my wig through Amazon and it was what I ordered however, right at the 30 days mark I had it mess up. It was bad enough with the way it was shedding but while washing it with lukewarm water it developed a huge massive "rats nest" right in the back by the crown. It appears that the area where they braid it had started coming undone and the entire thing created a mess. Now there is hardly any hair left in the lace area. If I could rate it absolutely no stars I would.

Products used:
Purchased a baylage wig from them through Amazon Prime

Value
Shipping
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello,
Sorry, we do not have a store on Amazon. We are the official shopping website of Ashimary (https://www.ashimaryhair.com/). You may have been scammed by a fraudulent website. We are a company committed to bringing high-quality products to our customers wig company.
Our email: wecare@ashimaryhair.com
You can also contact me: +86 1773-7687-231
It is our goal to let every customer find satisfactory products in Ashimary. Ashimary looks forward to your visit

Thumbnail of user chrishantag
1 review
6 helpful votes
December 19th, 2023

Place an order and NEVER received it. No response or reply to emails! I feel scammed! DON'T ORDER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello,
We are sorry to cause you any inconvenience. We will send an order confirmation email after the customer places the order. We will send the tracking number email to the customer after shipment. After the package arrives, we will send a pick-up email to the customer to ensure that the customer can know the status of the package in real time. After your package arrived at the local area, our express delivery partner tried to deliver the package to you many times. However, due to the failure to contact the recipient, the package delivery failed and was returned to the warehouse. We have refunded you.
We will continue to improve our products and services in the future and look forward to serving you next time. Ashimary wishes you all the best.

Thumbnail of user brianam52
2 reviews
0 helpful votes
April 6th, 2024

You won't ever get those wigs lol they are gonna lie about your addres being wrong... spend ypur money with a real company, not a Facebook company lol lesson learned $419 wasted on these liars

Tip for consumers:
Don't give them your money

Products used:
None cuz they never arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello, we're sorry for the inconvenience.
Did you order a 33#, 16-inch wig? Logistics shows that it has been signed for on March 20th.
Could you tell me your order number or email address? We will verify it for you immediately.We can provide you with further assistance. Please contact us by email at wecare@ashimaryhair.com or via live chat on our website. We will be more than happy to assist you.

Thumbnail of user flofindaf
1 review
1 helpful vote
March 15th, 2024

I purchased hair, from Ashmary on February 24 that I never received. They charge $93.49 to my PayPal account. When I tracked the package to Franklin Park, Illinois. It was scheduled for pick up on March 12. I was told by DHL Express that they called them told them to send my package somewhere else. You can't call customer service because they don't exist. What type of number is **************? If I had done my research, I would have known it was a scam. I am so mad because when you use their chat on their website and they act like they don't understand English, but write it very well. I wish I knew where to find them. Buyer Beware Do Not ORDER ANYTHING from them. The nerve 😡

Tip for consumers:
It would have helped if they had a legitimate phone number because they have too many number and when you use the Chat they act like they don't understand.talking about "use other words and have the nerve to use an emoji with a tear

Products used:
I never received my package . I was told by The customer service at DHL that the seller called them and changed the destination to another address

Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello, we're sorry for the inconvenience. We are definitely a genuine company and we have many loyal customers, please don't worry.
Could you tell me your order number or email address? We will verify it for you immediately.We can provide you with further assistance. Please contact us by email at wecare@ashimaryhair.com or via live chat on our website. We will be more than happy to assist you.

Thumbnail of user tracyw730
2 reviews
1 helpful vote
January 5th, 2024

I have purchased wigs from this company over and over trying to give them a chance to prove me wrong but they never prove me wrong! THESE WIGS SHED TIGHTEN IT UP! That's my complaint! I wish my video would upload but it won't

Products used:
Kinky straight lace front wig

Service
Value
Shipping
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Dear,
We apologize for the trouble this has caused you. We are willing to try our best to provide you with the best help. We apologize for any trouble caused.
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 1773-7687-231

Thumbnail of user dj586
3 reviews
18 helpful votes
July 19th, 2023

Stop giving these people your money. They lie about their return policy and the hair is not as advertised. Don't listen to the bloggers who get free hair and lie about the product. The customer service is extremely unprofessional and they call my dear or honey one more time they can shove the words up their rear. I will never buy from them.

Thumbnail of user whitneyj093
1 review
1 helpful vote
December 9th, 2023

This hair feels amazing
I've only had it a couple days
But I really feel like it's gonna be a good wig long term use.

Tip for consumers:
I love the product

Products used:
The band to lay the lace and the little edge brush

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Thank you so much for taking the time to leave us a fantastic review! We are thrilled tohear that you are loving your new wig and that it has met your expectations.Once again, thanks for choosing Ashimary Hair. Enjoy your fabulous new look with your wig!

Thumbnail of user wednesdayfm92
1 review
5 helpful votes
October 17th, 2023

Do not order from this company they take 5+ days just to process your order they also do not respond to emails in a timely manner it will be 24 hours for every response that Hass to be sent. If you send them a email it's gonna take them 24 hours to respond to you when you respond back it's gonna take them another 24 hours to respond to your inquiry.
I would not trust this company and I was warned of it and didn't even realize when I was ordering.

Products used:
I ordered a black wig that they never sent to me.
Which seems to be the case for many other girls

Service
Value
Shipping
Thumbnail of user tieys
1 review
2 helpful votes
March 8th, 2024

This company is complete garbage. There's no way this is legit. I received a wig that looked like a five-year-old put it together. The Instagram ad made it look as if the hair was full and beautiful. I bought the hair because of something that I saw on Instagram. I buy a lot of things from Instagram and never have I been disappointed before. The hair was very thin. It was uneven, one side is longer than the other. And the top part was not a lace front so it was sewn in a pattern where you could see the stitching. I reached out to the company and told them that I wanted to return the product. They asked me if I could keep the hair because it would be a hassle on me and they would pay me $15. That's a complete insult because I want my full refund. I'm not trying to get a free wig. Per their return policy if the hair or wig is defective, you can return for full refund. I have pictures to prove that the hair was not manipulated in anyway. I said it on a doll head to take these pictures but the wig was never placed on my head. Honestly, the cap look so small I don't think it would fit because it barely fit on the doll head. I am returning everything that came in the package per the instructions and we shall see if I get my money back.

Tip for consumers:
Be very careful. These reviews are all uploaded within hours of each other or on the same day. These pictures of wigs are taken from other sites.

Products used:
They claim to provide full refunds. We shall see

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello,
We apologize for the trouble you have experienced. We can further assist you. Could you tell us your order number or email address? We will have a dedicated team to solve it for you at the same time. Please don't worry. If it is a quality problem, we guarantee that we will receive the information within 30 days and provide you with a free return or exchange.
At the same time, thank you for your important feedback. We will take it seriously and feedback the problem to the relevant departments for improvement.Please contact us through email at wecare@ashimaryhair.com or through live chat located on our website. We will be more than happy to assist you.
Thank you and have a nice day.

Thumbnail of user vickim483
1 review
4 helpful votes
February 12th, 2022
Verified purchase

This wig is hands down 10/10. The lace is really thin and transparent you can tint it to match your skin. The hair holds curls nicely. I have no complaints with this wig

Products used:
Water Wave 360 Lace Front Wig 100 Human Hair 180% 150% 250%Density

Thumbnail of user lorineh3
1 review
15 helpful votes
July 10th, 2023

This company could care less about quality. The pictures look one way and when receive the unit it looks another way. Y'all save your money there are some fantastic hair companies out there. You get what you pay for.
I know ashimary will never get an order from me again!

Thumbnail of user theroyalrem
1 review
1 helpful vote
May 10th, 2024
• Updated review

This is an update to my first review. Actually, it's an update to the update. At first. I was happy with the wig when I got it. I uploaded video and everything after I put it on well fast forward to today. There is almost no hair on frontal, there's several ball spots in the frontal! So basically they bleached the mess out of the frontal or they and or they use some cheap bleach and the roots to be weed and I kid you not. I started looking at the wig when I was putting it on spots like big patches of it gone, that is not supposed to happen. Especially on a wig this new I feel like I was cheated out of my money and I am very upset because I left a good review for you guys. I'm embarrassed to put it on to show you guys what it looks like now I will upload video and photos of it on a mannequin head instead.

Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hello, We apologize for the unpleasant shopping experience.
Vigorous scrubbing or rubbing, or using harsh products can strip the hair of its natural oils, leaving it prone todryness and tangles. Lt's also important to rinse the hair thoroughly after shampooing to prevent residuebuildup.To ease the detangling process, saturate the hairwith a leave-in conditioner and detangling product.Please do not hesitate to contact our customer support team via the online chat service or our email:wecare@ashimaryhair.com, which is always here to help.
Ashimary sincerely hopes you will have nothing but joy and happiness in your life together.Sincerely Ashimary team

I can't even be mad
March 2nd, 2024
• Previous review

So, at first I was very upset with Ashimaryhair because I ordered my wig in February 8th and didn't get it until the 26th. BUT they redeemed themselves because this hair is aaaaamazing! I'm in love!

Tip for consumers:
Also received a gang of free gifts that included a mini flat iron!

Products used:
https://www.ashimaryhair.com/products/flash-sale-crystal-band-360-lace-frontal-wig-upgrade-invisible-adjustable-strap-pre-bleached-hd-lace-wig

Thumbnail of user danaw42
2 reviews
13 helpful votes
August 19th, 2023

I ordered a water wave wig It arrived yesterday by DHL. I was excited about my wig after seeing the picture. Once I opened up the package it was not the same, wig tracks are showing the wig that is pictured shows you could part it there are no parts. Where you section it off

Poorly made very cheap feeling and the hair smells horrible fishy smell. I sent two emails with two pictures to your company. I am a person with special-needs far as my hair go suffering from medical alopecia from a chronic illness that I have so I could dare wear that I have several weeks that I purchased from a another company which is all I order from, but decided to purchase from your company, never again this is horrible to even send me something like that. Yes the way it was only 114 but that's only because of the inches that I picked. I feel like the picture is misleading being that I ordered the exact same week as pictured, and it is not nowhere close to that in person, I could never order from you again unfortunately

Tip for consumers:
Horrible

Products used:
Wig cant use it

Value
Thumbnail of user janeth106
2 reviews
6 helpful votes
December 12th, 2023

No phone number for customer service. They don't respond to emails. The chat sends bogus links that don't get you to customer service. RIP OFF

Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Dear,
We apologize for the trouble this has caused you. We are willing to try our best to provide you with the best help.
We reply to every email within 24 hours. And we do have chat service on ourofficial website. If you have encountered problems when using our wig, please don'thesitate to let us know. We are always willing to help and solve the problem for you.
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 1773-7687-231
Thank you and Ashimary Hair wishes you happiness every day.

Thumbnail of user tashibaw
1 review
4 helpful votes
December 11th, 2023

I placed an order with Ashimary wig company on December 9,2023 I paid 290.00 and I received my confirmation number by email. I was trusting the feed back on Facebook of others that have purchased from this company. I had decided to find out about where is my order or tracking of my order to contact support. Here it is now December 11,2023 and I received an email from someone on their customer support by the name Emma told me that it was a delay of my order because they found out it was a high level risk noticed received from the bank about my purchase and they want a picture of my ID and bank card to verify to my bank about my purchase. I asked the bank about my purchase with Ashimary company they said they have already took my money for purchase. I did not give this company my photo of my picture and my bank card this is not safe.

Tip for consumers:
Not safe to order here

Products used:
The lace front wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonyw561
2 reviews
1 helpful vote
April 5th, 2024

I absolutely love this wig! I've never used wigs before and had always hesitated because I thought it would be hot and uncomfortable and that I wouldn't be able to make it look good. I finally took the jump when my hair was just way too short to make extensions work and I'm so glad I did! The hair I got from ashimary is soft and beautiful — and real! I was easily able to bleach and then dye my unit making it look like MINE. I've had multiple people at work think it is actually mine! It honestly came out of the package ready to go. It was very easy to put on and with minimal effort make it look nice and not "wiggy." This is such an affordable price for something so very nice and lovely — at this price point jet doesn't make sense to get anything else! Best of all, their customer service is highly attentive. They answer questions right away and give the kind of service usually associated with far more expensive products. I will definitely purchase here again (I already have another one on the way!) and I highly recommend others buy their units here too. The photos I attached are after I bleached and dyed the unit and gave myself some bangs. I loooove it and wear it every waking minute!

Products used:
I purchased the Invisi-Strap™ Snug Fit 360 HD Transparent Lace Wig Bleached Knots

Service
Value
Shipping
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Hi love,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.

Thumbnail of user martinandmandi2008
1 review
4 helpful votes
October 7th, 2023

I can't tell you how happy I am with this company and their products.

To start with shipping took a week, so not long! ( I'm in FL)

When I first opened it up I couldn't believe how beautiful the color was. When I first put it on I had to do very little to achieve my desired style which is down the middle, part.

Usually you can smell either the bleach or the product they used on the hair, but this product had absolutely no smell,which I love.

However, it could be worn and parted freely, as I ordered the 13x6, they also have other options and full lace wigs as well!

I paid just over $200 (206$) for a 24-in,highlighted,beautiful blonde wig. Anywhere else I would have paid over $500 easily for this product.

I ordered a 24-in but I definitely got a longer wig!

Everywhere I go I get compliments on my hair and nobody even knows it's a wig You guys have changed my life!

Tip for consumers:
I am just truly very happy with the product and hope that you guys never ever get rid of the style and color.

Products used:
I chose the brown wig with full blonde highlights, in 24 inches.

Service
Value
Shipping
Quality
Thumbnail of user ashimaryh1
Ashimary H. – Ashimary Hair Rep

Dear, thank you for your affirmation of our Ashimary Hair.Your affirmation and trust make our persistencemore meaningful. Satisfying every customer is our unremitting pursuit: We will continue to provide you withhigh-quality products and multple choices. Welcome next time. Ashimary Hair wishes you happiness every day.

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Thumbnail of user ashimaryh1
Ashimary H.
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2.8
37 reviews
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