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  • ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.0 stars from 3,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 1st among Computer sites.

  • Service
    241
  • Value
    382
  • Shipping
    379
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 68.2%
Positive
30
Neutral
0
Negative
14

Instant Feedback

6,779 reviews

115
See all photos

What reviewers want you to know

Positive highlights

  • The checkout process was straightforward, and I received timely notifications regarding my order's progress!
  • Got my PS5 just a couple days after launch, would absolutely recommend this site to my friends!
  • Shipment came after release date by 5 days, but arrived in perfect condition with the games that were released.

Critical highlights

  • I just want my order cancelled and my credit card refunded after this terrible experience.
How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael M.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,451)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (86)
Thumbnail of user joarm223
1 review
0 helpful votes
December 21st, 2023

I was able to retrieve my stolen Bitcoins owing to a Recovery Expert, a great professional. Their service is the only one I confidently recommend since he has the best customer service; he was not only incredibly responsive but also very patient with me, despite the fact that I asked a lot of questions. I gave him all the information he needed to help trace and recover my coins, and he did exactly that. I wholeheartedly recommend him. Contact him at [recoveryexpert at rescueteam dot com].

Thumbnail of user jonathanb1545
1 review
0 helpful votes
May 20th, 2023

I was a bit skeptical at first but I looked at some reviews and took the chance to buy one. It came only a few days later (8/10/22). Many more months later and I have no issues and came with everything that was shown. Overall a very satisfied customer!

Service
Value
Shipping
Quality
Thumbnail of user tyr64
1 review
0 helpful votes
October 19th, 2022
Verified purchase

ANTOnline has always been quick and reliable. I'll make my Order and it's in my door step about 2 business days later.

Reason I chose this business:

One of the few places that has regular stock of the new Xbox and PlayStation

Reason I chose this product:

Friends and family have less luck finding stock

Quality
Thumbnail of user chasem82
1 review
0 helpful votes
December 29th, 2020
Verified purchase

I ordered an Xbox Series X bundled with an elite wireless controller. I only received the Xbox in a torn up box. I contacted support and was told I'd get the controller mailed the same week - it's been two.

Thumbnail of user pheonixdragonv
3 reviews
0 helpful votes
December 29th, 2023

Order Xbox One X a week ago product info said 3-5 business days, its last day mail can run 10 year old wouldn't have Xmas! No transaction number, no tracking number! I'm stuck sitting up in bed wondering why they if my son will have what he wants for Christmas! Worst experience I've had with ordering, I'm a gamer dad that lives close and figured I'd give Antonline a shot saw a great deal! Son will wake up with nothing! Thanks worst Xmas ever! PDV Will change review if comes in today!

Tip for consumers:
No transaction number give. Or shipping information displayed at purchase!

Products used:
Xbox X

Service
Value
Shipping
Thumbnail of user nicholasg634
1 review
0 helpful votes
September 8th, 2023
Verified purchase

After ordering the Xbox Starfield controller from a major big box retailers site and having my order randomly canceled, I didn't have hopes of still finding the controller anywhere. Luckily, ANTOnline had it in stock, and ready to go. The shipping was quick, the controller is amazing, and I could not be happier with my purchase!

Reason I chose this business:

The product I wanted was sold out EVERYWHERE else. ANTOnline had what I wanted for the right price.

Reason I chose this product:

I am a big fan of the aesthetic.

Quality
Thumbnail of user marioj128
2 reviews
0 helpful votes
March 8th, 2023
Verified purchase

I discovered ANTonline when I stumbled on a list of places you could buy new, limited stocks of Xbox Series S|X & PS5s back in early 2022. Once again, they came through with available stock of PS5s that are not marked up for highway-robbery prices. They are fair, process orders quickly and ship fast at a very competitive price. I would have no qualms giving them more business. They earned my loyalty.

Reason I chose this business:

They are one of the few, reputable retailers selling limited stocks of these consoles that are not obscenely marked up

Quality
Thumbnail of user mathewr62
1 review
0 helpful votes
September 5th, 2023
Verified purchase

Quick shipping of the item but minor cosmetic damage to the box. Product looks and works perfectly.

Reason I chose this business:

Availability of item.

Reason I chose this product:

Starfield release.

Quality
Thumbnail of user efrenm26
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Easy online ordering. I as also informed via email every step of the way from order confirmation, to shipping, to final delivery.

Reason I chose this business:

Easy online shopping experience

Reason I chose this product:

Have been looking for this product since last year and ANTOnline had it in stock with no markup.

Quality
Thumbnail of user troyw152
1 review
0 helpful votes
November 23rd, 2020
Verified purchase

Thanks fast shipping as well. Well definitely purchase n future

Thumbnail of user stepheng1028
1 review
0 helpful votes
November 23rd, 2020
Verified purchase

Slow shipping experience but overall it was delivered exactly when the shipping label said it would be. No complaints other that I would have liked to be given the option to expedite the shipping by even paying more at the check out time if this was going to be a factor.

Thumbnail of user vivians271
1 review
0 helpful votes
October 9th, 2022
Verified purchase

Wondering, would order more products from here. Product came with great care.

Quality
Thumbnail of user curtisw239
1 review
0 helpful votes
November 7th, 2022
Verified purchase

My first purchase was a disaster: I ended up with somebody's fraudulent return which they had placed a lesser-model CPU inside and made the package to look "unopened". I had to ask ANTOnline for an RMA in that case, which they did ultimately offer. Buying this 2nd processor was painless and I was thrilled to find the flagship model in stock at ANTOnline, when it was out of stock at competitors.

The service department didn't always respond to my product inquiries, but ultimately came through when I received a wrong item in a separate purchase.

Reason I chose this business:

They had the CPU and NVMe M. 2 drive I wanted in stock, and at fair prices.

Reason I chose this product:

I'm an IT professional and I wanted to build a computer with my teenage son, who is interested in a career in Information Technology. Aside from the retail CPU mix-up, it's been a good experience shopping with ANTOnline.

Service
Quality
Thumbnail of user andreww1725
2 reviews
0 helpful votes
October 13th, 2022
Verified purchase

All good nothing bad. It was easy. Didn't like paying for shipping though. That was unexpected.

Reason I chose this business:

They had it in stock.

Reason I chose this product:

PS5 though.

Quality
Thumbnail of user danielb1396
1 review
0 helpful votes
November 23rd, 2020
Verified purchase

I ordered something and got it. It was pretty cool

Thumbnail of user bradleyp184
1 review
0 helpful votes
August 2nd, 2022
Verified purchase

Awesome product and service. Will shop again. Thanks again. Can't wait!

Reason I chose this business:

Availability

Quality
Thumbnail of user samt505
1 review
0 helpful votes
August 14th, 2021

I ordered a 3060 graphics card + monitor bundle (for my buddy who I was helping build a PC) rapidly once I got the discord notification that they were in stock. Shortly after the order confirmed he saw that there was actually a 3070 bundle we hadn't seen (the GPU he actually wanted). So minutes after I placed my order I called the customer service line to cancel it.

The gentlemen I was on the phone with was very nice and helpful and told me he submitted my cancellation request. Problem solved, or so I thought. The next day I got the shipping notice. I have to give them 5 stars on shipping speed I guess, but I was mildly irked that my cancellation hadn't gone through. In this day or electronic orders I don't understand how you can't immediately cancel an order that was placed moments ago.

Okay I thought, well I'll just return in when it arrives without ever opening it. Having mostly dealt with Amazon and other such return processes in the past I didn't think there would be any issues and I would easily get all my money back.

So I submitted the RMA request, got the return approved email with the shipping label code and headed off to haul the giant monitor and GPU boxes off to the UPS store. I let the super UPS store guy scan the code and he sits there, puzzled, asking me if there's another code since I have two boxes and the code only provides one shipping label. Nope that code is all they have me. So I pay $11 for a giant box to ship both items back in. Now I'm even more irked, but fine whatever $11 lost isn't a huge deal, but they could have at least given me two shipping labels since they sent me two boxes.

A few days go by and I get the email that the refund was processed to my PayPal in the amount of $749 out of the $844 it cost. After respectfully calling their service line again, they said returns questions had to be sent to their email. Okay so I email them and apparently:

"Products returned new and, unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% fee or a flat $50 fee for products with a sales price of of $350 or greater which covers the cost of packaging, shipping and handling. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by antonline are also deducted from the return."

I think charging roughly $100 for my return of a brand new item which I never removed from the box is exorbitant especially since I had every right to believe my order had been cancelled.

So I think if you really know you won't need to return or cancel your order, this company is probably fine to order from. I can tell you however that I will never purchase from them again.

Tip for consumers:
Refund policy is atrocious

Products used:
I returned the products, GPU and monitor

Service
Value
Shipping
Returns
Quality
Thumbnail of user jont418
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Never heard of Antonline but they had what i was looking I received my order very quick. I'd say order with confidence you'll get it and with haste.

Reason I chose this business:

Had I was looking

Quality
Thumbnail of user chriss2520
2 reviews
0 helpful votes
November 23rd, 2022
Verified purchase

It was quick and easy with the cheapest price for the CPU compared to anywhere else.

It was quick and responsive but the issue was resolved on my end.

Reason I chose this business:

Google search

Reason I chose this product:

Cheapest price and free shipping.

Service
Quality
Thumbnail of user tonyp936
1 review
0 helpful votes
December 5th, 2022
Verified purchase

They had what I wanted.
I purchased it.
Good business transaction, no "oh by the ways".

Reason I chose this business:

They had what saught after.

Reason I chose this product:

Been trying to capture the elusive ps5 for some time now.

Quality
Thumbnail of user juang442
1 review
0 helpful votes
November 23rd, 2020
Verified purchase

Awesome job. Great delivery. Great condition. The package came with everything I ordered. I was very pleased with the package. Thank you

Thumbnail of user steffeng8
1 review
0 helpful votes
January 9th, 2023
Verified purchase

First time ordering anything from ANTOnline (Gigabyte 4080), and it came quickly and in perfect shape.

Reason I chose this business:

Came up on an in-stock group when trying to find a 4080.

Reason I chose this product:

New PC build.

Quality
Thumbnail of user mikew2315
1 review
0 helpful votes
May 16th, 2023
Verified purchase

Got the unit in two days, the box arrived in perfect condition. Keyboard, mouse, power cord are all included. I will definitely buy more stuff from them again!

Reason I chose this business:

Has the best price in the same range unit.

Reason I chose this product:

Got the best price here.

Quality
Thumbnail of user latoyal95
1 review
0 helpful votes
December 1st, 2022
Verified purchase

Ordering online was very fast and simple. The shipping was on time with no delays or issues!

My original order had wrong shipping address. They cancelled and refunded me in 24hrs

Service
Quality
Thumbnail of user vilaysakm
1 review
0 helpful votes
September 6th, 2022
Verified purchase

Super quick & easy online shopping! Will shop again in the future and will suggest for others to shop online as well.

Reason I chose this business:

Needed a ps5

Quality

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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