• Anne Fontaine

Overview

Anne Fontaine has a rating of 3.8 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anne Fontaine most frequently mention customer service, perfect outfit, and shopping experience. Anne Fontaine ranks 266th among Clothing sites.

  • Service
    56
  • Value
    56
  • Shipping
    52
  • Returns
    44
  • Quality
    54
Positive reviews (last 12 months): 70.3%
Positive
26
Neutral
0
Negative
11
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What reviewers want you to know

Positive highlights

  • Upon my arrival, I was warmly greeted by a proficient and amicable team who displayed remarkable customer service.

Critical highlights

No critical highlights yet

How would you rate Anne Fontaine?
Top Positive Review

“Better than expected”

Marlon L.
3/12/24

I was captivated by the elegant and sophisticated collection of clothing that perfectly balances modern style with timeless elegance. The customer service team went above and beyond to assist me in selecting the perfect pieces, providing detailed information on sizing and fit that ensured my purchases were exactly what I was looking for.

Top Critical Review

“Disgusting experience”

Sally O.
2/13/24

Disgusting experience at Anne Fontaine Store. No one wanted to help you and when they did, they were not helpful at all. The woman who served me had her EarPods in acting like she didn't want to be there and was also shaking her head at customers and being very rude! The quality of products has gone down and prices doubled. Will not shop there anymore.

Reviews (94)

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Reviews that mention popular keywords

customer service (24)
Thumbnail of user marlonl63
1 review
0 helpful votes
March 12th, 2024

I was captivated by the elegant and sophisticated collection of clothing that perfectly balances modern style with timeless elegance. The customer service team went above and beyond to assist me in selecting the perfect pieces, providing detailed information on sizing and fit that ensured my purchases were exactly what I was looking for.

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Thumbnail of user sallyo135
1 review
0 helpful votes
February 13th, 2024

Disgusting experience at Anne Fontaine Store. No one wanted to help you and when they did, they were not helpful at all. The woman who served me had her EarPods in acting like she didn't want to be there and was also shaking her head at customers and being very rude! The quality of products has gone down and prices doubled. Will not shop there anymore.

Thumbnail of user patj243
1 review
0 helpful votes
February 6th, 2023

The CEO and staff of the company displayed a clear lack of professional conduct and etiquette, consistently exhibiting rude and impatient behavior toward both customers and colleagues. Not only were they unhelpful in their interactions, but they also seemed to lack the basic customer service skills that are essential for any successful business.

Thumbnail of user haywoodk8
1 review
0 helpful votes
January 24th, 2024

The staff at Anne Fontaine seem to understand my style preferences perfectly, making each visit a great experience. The brand offers exceptional value, with each piece feeling like a unique work of art. Wearing Anne Fontaine gives me confidence, knowing that my outfit will stand out and not be just another common choice.

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Thumbnail of user elis190
1 review
0 helpful votes
February 2nd, 2024

The sales associates were not only knowledgeable but also incredibly helpful in selecting the perfect dress for my special occasion. The store boasts an impressive selection of women's clothing, all of which are of outstanding quality. My discovery of Anne Fontaine has been a delight, and I would wholeheartedly recommend it to anyone in search of quality women's apparel.

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Thumbnail of user delbertc53
1 review
1 helpful vote
May 14th, 2024

On my recent visit to the Anne Fontaine store, the customer service was outstanding, and the clothing quality was impressive.
The staff was not only friendly and well-informed but also patient as they addressed all my queries, helping me pick the perfect outfit for a special occasion.
I am thrilled with my purchase and the overall shopping experience.

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Thumbnail of user samuela593
1 review
0 helpful votes
January 11th, 2024

The craftsmanship of the designs surprised me during my recent visit to one of their establishments. It was amazing how well the store employees served customers. They helped me choose the perfect clothing for an impending event and did so with great knowledge and courtesy. They come highly recommended.

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Thumbnail of user edgardow6
1 review
0 helpful votes
March 29th, 2024

I recently purchased the Lara White Shirt from Anne Fontaine, and it has quickly become a staple in my wardrobe. The craftsmanship is impeccable, with attention to detail that sets it apart from other brands. The shirt's unique design and comfortable fit have garnered compliments every time I wear it, making it a fantastic investment for both professional and casual settings.

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Thumbnail of user grants287
1 review
0 helpful votes
February 29th, 2024

The good people here work as employees, while the worst people in the company are in the leadership. The managers here are some of the most inconsiderate and apathetic people I've worked for. They just throw a lot of tasks at the employees without any consideration of our current workloads. Employees don't have room to breathe because the management doesn't give us any.

Thumbnail of user georgeh2066
1 review
0 helpful votes
May 6th, 2024

The staff are incredibly welcoming, often providing style tips and compliments that brighten my day. It's these personal touches, along with the exquisite clothing, that make shopping here a truly enjoyable experience.

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Thumbnail of user michelc150
1 review
0 helpful votes
February 24th, 2024

Shopping at Anne Fontaine was a delightful experience; the selection of elegant and timeless pieces truly stands out. The customer service was exceptional, providing personalized attention that made finding the perfect outfit effortless and enjoyable.

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Thumbnail of user codyr256
1 review
0 helpful votes
January 6th, 2024

I am thoroughly impressed by the intricate detail and craftsmanship in their designs. They were not only knowledgeable and friendly but also went the extra mile to assist me in selecting the ideal outfit for an upcoming event. I highly recommend it.

Thumbnail of user lizam130
1 review
0 helpful votes
December 13th, 2023

I found the staff to be both welcoming and supportive during my visit. They assisted me without making me feel any pressure to make a purchase. The manager on duty was particularly fantastic, offering courteous and excellent help in choosing my clothes.

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Thumbnail of user lucienneh4
1 review
0 helpful votes
December 24th, 2023

Visiting the store turned out to be a delightful experience for me. I thoroughly enjoyed my time there. The staff was incredibly welcoming and assisted me with all my needs. Their patience was particularly noteworthy, especially when it came to helping me find the right sizes and more.

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Thumbnail of user aleksanterij
1 review
0 helpful votes
March 22nd, 2024

The staff were exceptionally knowledgeable and attentive, making it easy to find a perfect outfit that felt tailor-made for me, elevating my wardrobe with their timeless pieces.

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Thumbnail of user davidw7098
1 review
0 helpful votes
October 10th, 2023

Upon my arrival, I was warmly greeted by a proficient and amicable team who displayed remarkable customer service. They assisted me in locating the ideal attire for a forthcoming occasion, extending valuable recommendations and insights to ensure I made the most suitable selections.

Thumbnail of user julietb81
1 review
0 helpful votes
December 10th, 2023

Exceptional pieces. And their attentive staff made it a pleasant shopping experience for me. Satisfied customer here.

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Thumbnail of user hermant54
1 review
1 helpful vote
November 12th, 2023

The manager was pleasant and the staff was fantastic. The collections were wonderful and offered a lot of fashion options.

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Thumbnail of user zitag1
1 review
5 helpful votes
August 15th, 2019

Discovered this designer a year ago and have shopped at their Greenwich store when in the US. Between my husband and I, we have bought thousands of $$ from them and had formed a relationship with the shop manager who is now gone, via phone and email. Since I'm in Canada, she would send me pieces and I would return for refund or exchange what did not fit. She gave great customer service. The problem starts when I returned 2 pieces to the store for a refund. She was there long enough to send the 2 pieces to their warehouse (I have an email confirmation from the manager), and shortly after she left the store. That was in June 2019. I still don't have a refund though I have been following up regularly and now I'm being told by the new store manager that the warehouse has not received the pieces and the former manager was not following procedures. It seems that I won't get my refund until the warehouse finds the 2 pieces their former store manager sent them. Looks like I am being held responsible for the loss of the package sent from their shop to their warehouse. But yet, I purchased those items from their Greenwich store via their store manager, and not via their web service. It only makes sense that the store would issue me a refund once they got the return (like every other store we deal with). At the very least a credit note?

Thumbnail of user thorac2
1 review
0 helpful votes
August 9th, 2023

The staff members truly elevate the shopping experience. They are professional, attentive, and possess an impressive understanding of fashion and personal styling. I was pleasantly surprised by how they took the time to understand my taste and offered suggestions that were spot-on and personalized to my style. They were never pushy, but rather patient and considerate, ensuring a relaxed shopping experience.

Thumbnail of user alexanderj287
1 review
0 helpful votes
August 24th, 2023

Anne Fontaine is a favorite of mine, and every visit to their store is always a delightful experience. Their clothing collection consistently impresses me. When I'm on the lookout for top-notch fashion deals, they're my first stop.

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Thumbnail of user charleneo57
1 review
0 helpful votes
January 13th, 2023

They're always my number one choice! They have beautiful and stylish clothes that are very high quality. I love how unique their pieces are.

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Thumbnail of user stacep2
1 review
0 helpful votes
November 4th, 2023

These people have the worst customer service team that will fake smiles and attend to you easily if you are buying something. When it comes to returns, the same people have an awful attitude. They would do everything they could to avoid a return. They would also be rude and disrespectful for no reason. It was ridiculous!

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Thumbnail of user chayac8
1 review
5 helpful votes
May 26th, 2023

The staff members were readily available to answer our questions, provide guidance, and offer suggestions based on their expertise. Their friendly and approachable demeanor made us feel comfortable and valued as customers. It was evident that they genuinely cared about our satisfaction and were dedicated to providing exceptional service.

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Thumbnail of user eddier603
1 review
0 helpful votes
March 22nd, 2023

I had the pleasure of shopping at their flagship store, and I have to say, it was an exceptional experience. The store itself is beautifully designed, with a clean and modern aesthetic that perfectly showcases their products. The staff was incredibly friendly and knowledgeable, and they went above and beyond to assist me with finding the perfect outfit.

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