Amica Mutual Insurance

When I signed on to Amica for my insurance, one of the reasons was its good customer service reviews. My previous company had ceased to be a good neighbor.

It now looks like Amica's customer service is not up to the reviews.

I am willing to concede that I may have had to deal with a "bad example" but I see no avenue at Amica to correct this situation.

He was slow to act and rarely available. My case was simple and well documented but it took weeks to resolve and was not helped by this uncommunicative individual.

My suggestion is to compare other companies before deciding on Amica based on old customer service reviews.