• American Trucks

American Trucks

Overview

American Trucks has a rating of 4.44 stars from 6,312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery, and great experience. American Trucks ranks 1st among Trucks sites.

  • Quality
    259

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 85%
Positive
2,392
Neutral
123
Negative
298

Instant Feedback

28,204 reviews

164
See all photos

What reviewers want you to know

Positive highlights

  • Great shopping experience, amazing price, good quality.
  • The cold air intake and tuner has really increased the performance of the truck!

Critical highlights

  • I immediately called American Trucks to cancel the item.
  • Customer service was no help and couldn't even tell me if they had it is going to ship.
How would you rate American Trucks?
Top Positive Review

“My experience has been great so far!”

Andrew S.
3/5/24

My experience has been great so far! I have ordered through AT before and been supper impressed with the quality and speed of my delivery. The only aggravating part was looking for wheels and tires. Huge selection on wheels and you can filter size, brand, diameter, offset,...everything. But it sucks when you look at wheels and then cant see they are out of stock until u put them in your cart and its is at least 12 weeks out. Other than that everythi g is great!

Top Critical Review

“Sent me the wrong cold air intake”

Andre R.
2/14/24

They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.

Reviews (6,312)

Rating

Timeframe

Other

Reviews that mention popular keywords

american trucks (1232) customer service (1056) shopping experience (311) air intake (116) quality product (213) quality parts (151) store credit (59)
Thumbnail of user paulc3830
1 review
0 helpful votes
February 7th, 2024
Verified purchase
• Updated review

Ordering is a breeze, items that I have purchased have been top notch! If I've ever had a situation arise, American Trucks was always there to help and make the order or situation taken care of, rite away. They are Great to work with and order any upgrades from them, they have Always Made everything Great for any transaction I have made from them. Great company and employees to deal with! Thank you American Trucks!

Awesome Company
January 20th, 2024
Verified purchase
• Previous review

Great company to do business with, they have always delivered, great customer service, they are always willing to help and go above, products have always been top quality, excellent company for your truck upgrades! Don't go anywhere else for your truck upgrades. If I ever had a question and concerns about my upgrades or installing, questions American Trucks was and is there to handle your situation! Thank you American Trucks! Excellent Company!

Thumbnail of user arturoa90
1 review
0 helpful votes
May 30th, 2023
Verified purchase

I ordered a set of 24 glossy black lug nuts. The delivery was on time, the lug nuts were all new and as described except for one. A single lug nut out of the 24 seemed to have already been used. It was scuffed all around. Wasn't happy but it was just one so I let it slide. But that's the reason why I only gave three stars. Please be more careful next time American Trucks!

Reason I chose this business:

American Trucks is known for good quality, usually.

Thumbnail of user giulianam13
Support R. – American Trucks Rep

I am sorry to hear that.
If you need assistance, our customer service
Is happy to help.
Please let us know if you have any questions.

Amy
EXT 1257

Thumbnail of user terencej32
1 review
0 helpful votes
September 24th, 2023
Verified purchase
• Updated review

Always easy to search for products you sometimes didn't even know were available, just by a key word search. Easy to navigate website and guest only purchasing make buying hassle free. Knowledgeable staff and quick, secure, and professionally packaged items are delivered on or before target date. Thank you as always for the great customer service!

Reason I chose this business:

For the reasons stated above.

Always quick and easy to find what I am looking for
August 1st, 2022
Verified site experience
• Previous review

Always quick and easy to find what I am looking for. Very thorough details also make for an informed purchase.

Reason I chose this business:

Returning customer.

Thumbnail of user nicholeb235
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Shipping was immediate (although our Postal Service held it up), and the products were exactly as described. We will definitely choose American Trucks again! Thank you!

Thumbnail of user robertm9423
1 review
0 helpful votes
February 24th, 2024
Verified purchase

Your staff is willing to help. Easy website to follow, Great prices and that's why I shop at American Trucks.

Thumbnail of user josephc4223
1 review
0 helpful votes
April 6th, 2024
Verified purchase

It literally took just a few minutes to create an account and order the cold air intake I was looking for. They even added a Veteran discount which I was not expecting. 2 Day shipping also. Can't beat the service. Thanks team.

Thumbnail of user byronb238
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I had a pleasant conversation with Laura. She informed me that my order was canceled and the information presented to her had no explanation. She told me it may have been because of security concerns, like an incorrect address or email. I requested to speak to a person whom I could reorder my part. I was sent back to the computer prompts but could not get anyone. I hung up and placed my order again.

Thumbnail of user nathanh824
1 review
0 helpful votes
September 12th, 2023
Verified purchase

I like how they included a before/after video and installation video on the product page of their site. You don't see that too often and it helps when you know what's involved and a general expectation of the sound before ordering. I didn't install this yet - I'm having my mechanic do it but the packaging was secure and the parts were all there undamaged. Can't wait to hear how it sounds in person!

Reason I chose this business:

I found them by searching for exhaust for my truck and they had the easiest ordering process and I liked the videos and installation documentation they included on their site for the exact product I ordered.

Thumbnail of user jayb1554
1 review
0 helpful votes
February 29th, 2024
Verified purchase

This was as streamlined and descriptive for a novice auto repair individual as you would wish. Easy, quick, and painless. Shipped out within hours of the transaction.

Thumbnail of user williama1961
1 review
0 helpful votes
November 12th, 2022
Verified purchase

My old xlt had the chrome handles my new xlt did not so I ordered theses because I really think the small details make a difference. They look great but as some people mentioned they feel "cheap" or you can definitely feel the lip between the handle and the cover. For me I do notice it but it's nothing that concerns me the door handles function just fine and it's a super inexpensive/easy way to make you truck great again.

Reason I chose this business:

Seemed like a good choice.

Thumbnail of user andrer236
1 review
0 helpful votes
February 14th, 2024
Verified purchase

They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.

Reason I chose this business:

The things I bought before I haven't had a problem with but this time was crazy.

Thumbnail of user giulianam13
Support R. – American Trucks Rep

Thank you for your feedback about your S&B Cold Air Intake with Oiled Cleanable Cotton Filter. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.

Amy

Thumbnail of user tomo715
1 review
0 helpful votes
September 13th, 2023
Verified purchase

I have been shopping for a leveling kit, tires, and wheels for a while now. Decided to call American Trucks, and it was the best thing I did. Ken J was extremely helpful and actually showed me another wheel I didn't see, more expensive, but it was the right choice. All the reviews I read and a lot of YouTube videos were spot on about this company. Well done American Trucks! I will be a repeat customer for sure.

Thumbnail of user mariahc72
1 review
0 helpful votes
July 19th, 2022
Verified purchase

Bought this exhaust system for my husband for Father's Day. He put it on 4 days ago and the chrome finish is already discolored due to heat. The sound is good but the appearance isn't what we wanted, should've went with black.

Service
Value
Shipping
Quality
Thumbnail of user williamr2809
1 review
0 helpful votes
December 11th, 2022
Verified purchase
• Updated review

Very easy to order on this site. Had a defective light and the next day they quickly resolved the problem by sending me a new set. And they'll have FedEx pick up the return for free. Customer service was awesome in dealing with my issue. Highly recommend this company!

Reason I chose this business:

Because I recently bought a set of the smoked headlamps and live them. Now time to do the rear lights!

Very easy to order on this site
December 4th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Because I recently bought a set of the smoked headlamps and live them. Now time to do the rear lights!

Very easy to apply for
November 24th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Customer reviews for the product I bought.

Thumbnail of user markl3348
1 review
0 helpful votes
November 7th, 2023
Verified purchase

I happen to find this company by chance and had been looking for a few accessories for my 2017 Ram. I was anticipating buying next year, but found a great deal and purchased now instead. Ordering was easy and I was extremely pleased at the quick shipping/delivery. The parts were open box but look brand new. I highly recommend this company to anyone looking for parts and accessories.

Reason I chose this business:

Price, ease of order, variety of items

Thumbnail of user justinr871
1 review
0 helpful votes
December 23rd, 2022
Verified purchase

Y'all are just great,easy to use website and great products to boot. Will have more business from this guy! Now if I could get a set of high performance heads underneath my tree by Sunday that would be amazing lol. Keep up the good work.

Reason I chose this business:

Return customer,love this company. Great info with all your videos as well.

Thumbnail of user richardw3962
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Easy site to browse or order from, got my order a day earlier then l expected. Great shipping A.T.W

Reason I chose this business:

Saw a ad on Internet.

Thumbnail of user charlesv816
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

Order shipped quickly and arrived intact as expected. The brush guard is very solidly constructed and the powdercoat was great! Assembly was straightforward even with rather minimalist instructions included. American Truck has a fantastic YouTube video to augment the printed instructions on assembly and installation. Installation was also really comparatively simple and with the above noted video went very well.

Reason I chose this business:

Good reviews and excellent instructional videos on YouTube.

Thumbnail of user michaeli1061
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Have ordered a few products and all products fit perfect on my truck. Would recommend to anyone I know.

Thumbnail of user jimmyf99
1 review
1 helpful vote
June 14th, 2021
Verified purchase

I really don't understand all the bad reviews American Trucks (AT) is getting. I think most people like to write bad reviews only when they want to complain. I've ordered many times from American Trucks (AT) and my order always arrived timely and well packaged. I only had one issue with a open box item that was described as excellent condition, but was quite the opposite. I called them and they gave me back store credit with no hassle.
If you have a F150, AT has thousands of upgrades and fair prices for your truck. They also have many Youtube videos that go over the products and show you how to install them. I think this really puts them apart from most Auto parts online stores. Don't let all the whiners with bad reviews scare you from ordering from them. Great online store in my opinion.

Tip for consumers:
Check out their youtube videos.

Products used:
F150 Truck Running boards, decals, and cold air filter

Service
Value
Shipping
Returns
Quality
Thumbnail of user rona620
1 review
0 helpful votes
November 1st, 2023
Verified purchase

My 2007 Dodge 2500 with the Cummins Diesel had some rust issues over the rear wheels. After several body shops discouraged me from repairing them, my trusted mechanic suggested fender flairs. I know it's like putting a bandaid on it, but I took his advice. I ordered them from American Trucks. They were at my home in 3 days. My mechanic installed them yesterday and WOW do they look great! And the fit it simply perfect. I got the screw on flares. It really sets my truck off nicely.

Reason I chose this business:

Ease of ordering, lots of selections, it was a breeze putting in my truck information. Shipping was incredible. I received my order in 3 days.

Thumbnail of user daveb2015
1 review
0 helpful votes
April 7th, 2024
Verified purchase

These were the easiest, fastest, and best fitting splash guards I've ever installed! They fit perfectly around the oem guards that came on my 2024 Silverado HD. Didn't have to worry about alignment or being level to the ground. Get you some!

Thumbnail of user garrettj72
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I was looking everywhere for promo codes with no luck. I contacted CS and Chance went searching also and found me a discount code for UCAs for my ranger. Easy ordering and hopefully fast shipping! Better deal than even the manufacturer could do!

Thumbnail of user mikea2136
1 review
1 helpful vote
May 19th, 2022
Verified purchase

Every time I order something, fedex always loses the package every time. Literally my last three orders I've had shipped through FedEx, had to be replaced because they were "lost" and customer support didn't help one bit. I'm still waiting on one shock to arrive that was suppose to be here a week ago. Websites great, them choosing fedex is poor.

Thumbnail of user giulianam13
Support R. – American Trucks Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user jarvish30
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

I ordered this part once before but someone side swiped me and took my mirror off again. I experienced the same quick processing and shipping from the first time. Thanks!

Reason I chose this business:

Exact fits for my truck. Fast delivery. Good products

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 4 days

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4.4
6,312 reviews
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