American Advisors Group

Took me over 30days, speaking to at least a dozen employees to get AAG to rectify not following disbursements in accordance with theHUD closing statement. Some people, including a department head, would not return my calls after I left "important messages. Most of the time the reps just had me call or transferred me to another person. I have compiled, in chronological order, my SAGA and would share same with any AAG Official!

My home was paid off completely, and I wanted to perk it up a little, plus have a cushion available for unforeseen expenses or some travel. I had seen AAG advertised, and finally gave them a call. The agent I spoke to, Thomas Norfleet, was very personable and caring. He made sure I understood the process and walked me through it to the end. Every email was answered quickly, and every call was taken or returned. I never felt "lost" in the shuffle of doing business. I am very happy with the results, and would recommend AAG to my fellow retirees and friends.

The person that helped me was great. Had to get two appraisal for loan. That took a long time. Also they required a Lisa account for property taxes. I was able to apply to have property taxes waved from county because I am disabled. They still keep more than 20k in an account to pay taxes that will never be paid.
Very sad to have money tied up like that.

I had a positive experience with AAG in obtaining a reverse mortgage. Every step of the process was made easy with the help of a professional and personable mortgage originator, loan processor and the closing agent. Because of their efficiency, my experience proved to be stress free and successful. After closing, I was left with assurance that my financial concerns during the twilight of my life will be met.

The loan officer was wonderful. It's the awful customer service after the reverse mortgage has gone through that I have a problem with. I called because I couldn't get into my account and the person I spoke with said so what do you want me to do about it. Had the same problem recently and 6 days after calling to report the problem I still can't get into my account. Shabby customer service. Their attitude is you're taking up their time with your silly problem. Shop around before you decide who you want to deal with.

AAG was one of the worst experiences I have ever had. Following my mothers death, I inherited her home and the attendant problems with dealing with AAG. After following AAG's requirements to the letter, I incurred thousands of dollars in legal fees to get AAG to honor their own responsibility. The fact there was more than $250,000 in equity had nothing to do with their continual threats of foreclosure (Not!)
They were everything people fear in a reverse mortgage lender. I have a reverse mortgage with Longbridge Financial and have not experienced a similar lack of integrity. In my experience, this company, AAG, is one to avoid when securing an otherwise useful product. Search elsewhere.

I'm in my late 70's, and the value of my home has increased 58% over three years. A AAG Reverse Mortgage allows me, at this time when interest rates are low, to take advantage of that situation to have the non-taxable funds available to continue a good standard of living. Older individuals who own their home should investigate this source of emergency income.

My biggest question of consideration in talking to an agent about my Reverse Mortgage was is AAG going to own my home or am I still the owner of my home. The answer was a resounding you will remain to be owner of your own home as long as you observe the rules that you agree too. This is very easy to do. Pay your taxes, pay your HOA dues if you have any and keep your property in good condition. I was even told I could stay in my home for life. In my estimation Robin is the best agent I've ever used.

Great Job I'm Very Pleased, With Everybody Thank You So Much, I Couldn't Have Done it With Out You.

It took several months to complete the reverse mortgage process, but you were very patient in explaining the entire thing. Every question I had was answered with great knowledge. The experience was a lot more pleasant than I thought it might be. Thank you so much!

When we decided to pursue a reverse mortgage to make our golden years less stressful and more enjoyable we reviewed several different companies before ultimately selecting AAG. We couldn't be happier with our decision and were blown away by the performance of Maureen Schultz throughout the entire engagement. Maureen explained all of our options, every step of the process in detail and, we never had to wait for a response from her on any of our communications. We highly recommend both AAG and Maureen Schultz to anyone considering a reverse mortgage.

Wanted $25,000 and was told I qualified for $64,000. Was not told about interest on unpaid balance. I received $25,000 and the balance was supposed to earning 5% interest. It is actually a bit less than that. The statements are hard to understand.

Didn't know much about the whole process Rob help me through it all along with my sons help who is a CPA well done

I got my information from Tom Selleck. I believe that almost everyone has seen Tom on TV. This is the very best source to learn about AAG reverse mortgage.

No Customer Support
This has to be one of the sleaziest companies out there that continues to thrive. I should have backed out when they lowballed my appraisal by 70k ( I had 3 real estate agents in the week prior). But after you get your loan if there's a problem you will never talk to a living person again. The phone numbers have circuitous links that tell you to send papers to a fax number that no one responds to or a email address that is monitored by a bot. I have been trying to reach a living person since November of 2020. Don't be fooled, after they have your loan their object is to get you home. I fall under a tax relief program in my city, due to COVID and a computer glitch this year; thousands of us had to reapply. Of course I was approved. But even though AAG had my approval letter by fax and email since NOVEMBER, today they notified me that because they paid the tax my home will be theirs in 30 days unless I give them 100k. They don't answer the email address they give you nor do they answer the fax they suggest. I have never seen such bad customer service. It's ironic to me that they have someone who has time to answer reviews.

Really care and will stop at nothing to get you the help you need...
They truly are about helping people of all walks of life...

Our Agent, Steve Saltz, was absolutely amazing, communicated well, and really worked for us.

BUT - the underwriting, the processing, the length of time, the conditions, the whole process took FAR too long, the fees kept going up and up, and it seemed like management and underwriting did everything they could to jack up the prices, extend closing for more fees, and it was frustrating and disgusting what AAG does to its potential clients. They are lucky to have Steve to communicate and work on our behalf. My loan took 4 months, but my friend who started at the same time took NINE MONTHS AND $30,000 MORE IN FEES DUE TO PROCESSING DROPPING THE BALL.

The reverse mortgage has been a good experience with AAG, and a game changer in our retirement financial picture.

Your entire team, was positive, please review my review from the time I conducted another such survey... Greg and his complementary associates, and leadership team were all outstanding! Cheers, Russ and Vicki Otter

Corey was the best in every area of the loan process. Very friendly, helpful, courteous, kind, and a pleasure to do business with. I will highly recommend to friends and family! I am 150% satisfied with is help and service!

AAG is the place to go for your financial needs. They will treat you better than family. We finally have a chance to breathe and just enjoy a life of retirement thanks to the wonderful family of AAG. Joshua Rudder and the rest of the team will give you that chance to just breathe.

AAG helped me process my loan to closing during a very difficult period time in my life with many bumps and hills. All of the people were kind especially Donna and Meagan. I would recommend AAG to anyone for a dependable and reliable experience.

I am 67 years old, I live alone. Since my fixed social security is my only source of income, I needed some help with bills. My prescription medications alone cost me over $15,000/year. I was always curious about reverse mortgages. I had heard pros & cons. I decided to check them out. After reviewing the top listed companies, I decided upon AAG. Once I got started I felt a bit overwhelmed with all the paperwork required. But I was lucky to have Mr. Cristoano Salgueiro as my loan advisor. Cristoano made the process stress free. He explained everything in simple detail, was very patient with quick response time. A True Professional in every sense. I am happy to write this review. I would, and have already referred AAG to family, friends, and real estate agents. I am VERY SATISFIED.