Amazon Fresh

I have been a loyal customer since Covid with Amazon Fresh. At the beginning, they had an issue with eggs being broken; however, they would refund the entire package. Many times the orders were complete and never missed an item. Today, out of 17 items, 7 were missing. I received a text message stating "all items are available". I have company and I was going to cook, There is no one to fix this problem. We can't contact, so that they can deliver the items in an hour or so. Ok. I got a refund, but I have to go to the grocery store. How convenient is that? And to get a message that all items were available? By the way, there was a bag of apples that I DID NOT order. Great. I gave a $7.00 tip, ordered over $100 to get free shipping, too. I do NOT recommend this anymore. WHEN THIS ORDER IS DELIVERED, the person delivering the items, should check them off at the drop off point. I will not re-order. There is no compensation for my frustration, time, and inconvenience. Giving a refund is easy for Amazon. Making tons of money. If you check my orders, Amazon Customer Service, you will see that I placed many, many, orders and I have not ever complained. Even if something was a substitute by mistake. I like the products, only if I could contact someone to fix the problem and to get my groceries. Did the delivery person leave in the car my mistake?

Masters of deception and bait & switch. They quote deliveries just to get customers to complete the purchase and then never come through with delivering on time. They are the poorest managed online retailer and you get nothing from Prime membership except Amazon Video. The only thing they do reliably is raise membership prices each year.

Amazon sucks and finally canceled Prime today after 20 years.

The first time I ever used them was about 9 months ago. The food that came was just left at my front doorstep all over the place. Bread was smashed, bananas nearly rotten, and containers crushed. Given the weather, I decided to give them another try. This time my order was cancelled 6 hours before delivery. When cancelled, they didn't even give an explanation as to why it was cancelled. Amazon just needs to close up this portion of their shop.

Ordered $54 dollars of groceries. Only $34 was delivered by Amazon fresh and the rest by Amazon prime. Not knowing my entire order hadn't been filled yet, I tipped the Amazon fresh driver $10 cash. Later, Amazon charged my credit card another $5. In essence the person got a %50 tip. Amazons resolution was to give me an invisible $10 promotional credit that only appears when items meet some impossible criteria. Needless to say, they ripped me off.

Tonight we received an Amazon Fresh food order in which 5 of the 14 items were missing. We also received two items that we didn't order - so someone else will suffer too.
There is no way to communicate with the delivery person/driver or customer service. This service is NOT worth the lower delivery fee compared to Whole Foods/Amazon/Safeway shopping.
Unimpressed and wish I had seen such poor reviews prior to ordering.

Amazon fresh started off great in my area, and has seriously deteriorated over the last year. I won't be using them again. 3 of my last 5 orders went from delayed to cancelled with no explanation, and even though they charge your card immediately upon placing the order, they don't refund for 3-5 business days even after they fail to deliver! When they do deliver, bread is either: squashed beyond use, about to expire or sprouts mold within a day or 2. Absolutely atrocious. They were convenient during the pandemic, but I'll be taking my business back to the stores.

Ordered a few grocery items. They marked the items as delivered but I NEVER got my order! Photo proof of delivery should be MANDATORY for ALL deliveries. This isn't the first time, but it will be the last time I use Amazon Fresh. Completely pathetic

Order Number - **************539
I had placed order on 23/Oct/2022, same day delivery, neither order got delivered, status shows delivered. It's a prepaid service costing around 12.5k rs.
I raised compliant via customer care - chat [ 24/Oct/2022] and also call back - today[ 26/Oct/2022] - I spent 3 hrs in call with them they are putting me on hold and disconnecting the call. Very pathetic customer service. I will never go to amazon fresh.

Amazon fresh is a super convenient way to get groceries delivered but that convenience comes at a cost to food safety. It's fine for dry items but bread doesn't always fare so well. However the delivery model is broken. The drivers are taking a large number of households at once and so if you are unlucky to be near the end of the delivery line, your food is no longer frozen. Skip any frozen or temperature sensitive foods.
Luckily amazon is good about refunds but comes at a huge cost of food waste.

For the last year+ I've experienced rotten produce that is also poorly packed. Amazon stopped using frozen food bags or even the cheaper frozen sleeves and as a result my items arrive completely thawed and at times unsafe to eat. I've brought this to their attention many times to no avail.

They just simply cancelled my order, not an apology or anything. Just an email three hours after the delivery slot saying your order is cancelled. No apology nothing. Unreliable and useless. I have been prime customer for over 15
years and not a message or anything. They are going downhill really fast.

First, I want to say, I absolutely love Amazon but today I my delivery from Amazon Fresh really ticked me off. My delivery person just sat my bags in the middle of the porch at the top of the stairs. They didn't ring the doorbell. With all the thief's happening, why would you leave the packages all exposed when I have a full porch, and not even ring the doorbell? That's just common courtesy. No one should have to tell you that. I have never not left a nice tip but I took the tip back and will reconsider ordering from Fresh again.

I enjoy this shopping experience but the past few weeks seems less items available. No steaks that were advertised in your flyer. Was told by staff they never came in, ditto on the advertised asparagus. Second week at still no Amazon brand Italian sausage. The coupons are helpful, especially with the inflation, but can't be used at other locations which might have the missing items. I ordered a pizza but when I went to pick it up, I was told they dropped it and had to throw it out. I realize this location is relatively new so I hope my comments can be of use in improving things. The staff is very courteous.

I'm beginning to think the sorters choose produce to send the customer "the signal ".

I tip big, I'm friendly at best and when there's an issue I try to conduct professionally.

But, as of late, severely rotted produce, damaged goods in general and frozen is no long as such.

Customer service is scarce.

Delivery, if not involving alcohol is left in places other than at my door, if it makes it.

I am at a tremendous loss for words.

If Amazon want's to get a tip it should be an opt in process, come to find out it's set to give $5.00 by default! I didn't even see it when I checked out there was nothing to bring my attention to it! I might even have left a Tip if I was asked not just assumed to be interested!
Let's face it there stuff isn't the inexpensive anyways. Companies that auto opt me into doing thinks are never getting my business again!

Almost every other time I order, there are items missing from my original order. I don't get charged for them, but how about telling me you don't have the item anymore when I'm expecting it to be in my order. I always have to go back and look at what I ordered. I screenshot my orders now, so I can easily see what they left out...AGAIN. You think you have all your ingredients ordered & when it shows up, it's not there. NOT COOL. Then you have to run to the grocery store anyway to get what they took off your order WITHOUT telling you they did!

I didn't get a text when my order was delivered. Sat on my porch in the sun for an hour and 15 minutes. It's 94 degrees outside. Second time this has happened. Nowhere on amazon.com to complain. They purposely make it difficult.

I needed groceries and was directed to this. Right at the last minute they canceled my order. They made me wait a whole day;( I went to see why and come to find, that almost all of the order was out of stock and prices changed on the three items that were available.?. Before I even put anything in my cart and checked out, they should've said, out of stock! Now I have to wait at least 5 business days for my refund;(. If I could give zero stars I would.

Specifically ordered groceries to be delivered on my day off; picked one of the first windows of the day, between 10:00-12:00. They reached out at 3 to cancel the order. I don't have a car and rely on this for my groceries; I ordered more than 24 hours in advance. They shouldn't offer this service if they can't fulfill it.

I usually shop for produce myself but I injured my back several weeks ago and my wife broke her toe two days ago so we decided to try Amazon Fresh. We ordered green leaf lettuce but receive collard greens. We ordered blueberries but several were over ripe and mushy. One container was half empty. Some of the grape tomatoes that we ordered had mold on them.

Also, delivery guy left before we could tip him.

Amazon refunded those items but we ordered them because we wanted them.

Recently moved to the Upper West Side of Manhattan. Ha already successfully placed and received orders from Fresh Direct and Whole Foods, but wanted to give this service a try.

Well, it didn't go as expected. About 40 minutes after the 11-1 delivery window had passed I get a message that the order was cancelled due to issues on their end. No other explanation.

Going back to Fresh Direct and shopping at local stores.

I used Amazon Fresh for the first time tonight and I am sadly very disappointed. I received my items within the 2 hour window, however my frozen items were warm at arrival. I grabbed my items as soon as I heard my doorbell ring and when I received my "delivered" text. My items arrived in a brown paper bag. I can tell the driver did not have a cooler. I do know there were 3 or 4 other orders ahead of mine for drop off. Gross. Never again. I already requested a refund.

Not only did they deliver wrong perishable product and charge more than MRP but also customer care told me it's not their responsibility and they can't entertain my call and they disconnected call.