Altra Running

I was gifted my Altra Vanish carbon shoes since I could not afford the $240 price tag. Unfortunately, after my first run they showed wear & tear. Then 86 miles in, there were dime-sized holes in both soles. I sent pictures to Altra. They claimed "normal wear and tear" and rejected my request for help. I've been a loyal Altra customer for 12 years. I've since researched and purchased another company's carbon plate, wide toe box shoes, and am very pleased with them. Plus, they were $100 less than Altra's Vanish. Altra lost a loyal customer.

I like your Altra Running store. I bought some shoes here. Everything was perfect. I made sure that you make only quality goods

DO NOT sign up for ALTRA emails unless you want to permanently be on their list. Their unsubscribe does not work. Very frustrating. And when you write the company, they respond that you will be removed in 30 days- Really 30 days- why does it take so long. And on top of that they do NOT remove you

I bought some cool running shoes with some really cool vibrant color from them. They feels perfect and comfortable to wear while running and walking.

I have only positive emotions cooperating with this site. To be honest, I'm not so good runner, nevertheless, thanks to the shoes I bought, the process of running now is much better for me. I enjoy it.

Altras feel great, are over priced and don't last long. Some habits are hard break. Don't start cocaine or altas

I bought some Altra Running shoes from another website and there was defect with them. The other website would not help with a return, but Altra went above and beyond to make things right. They've earned my business moving forward.

You have to call Altra to get the discount code for the month and then search to find where to enter it. Illogically its not on the payment page like 99% of all other web sites. Its weirdly on one of the first pages of the order. Makes no sense. Had to call and have help- and then even weirder- they didnt offer to take the order. Lucky for them I was really interested- otherwise heck there are other shoes out there w more committed service.

AltraRunning is an amazing business with incredible products. Since I switched to their running shoes 4 years ago, I have never looked back. I have been fortunate to have only had two issues in my shopping experiences with them, and throughout both the customer service department was phenomenal. They solved my problems efficiently and with what I envision was probably a smile through the phone receiver. Thanks for being Amazing! Keep up the good work. Sincerely, AltraRunning Customer-for-Life

Customer service told me it takes a week for an order to get packaged and shipped and they lied to me about when models would be in stock on an earlier conversation causing me to keep checking the site daily. Now that they are ordered I'm waiting waiting waiting for them to ship and no one can do anything.

I run only in Altra's these days. They have kept me running marathons with the Max cushioning. I've had approx. 10 pairs now and they all worked great for me. Very good customer support also, I have returned a few pairs of shoes because one thing or another but always got credited back on my purchase!! Outstanding!!! Thanks!!

The worst customer service I've experienced in a very long time. I can't believe such a reputable company has no problem ignoring their paying customer for WEEKS, then finally responds as if nothing has happened. I was so excited about ordering shoes for my daughter's cross country season. I emailed them the day after we received the shoes requesting an RMA (as they indicate on their website) so we could get the right size. I considered buying the right size before returning the new pair we'd already received... until I didn't hear back for days, which was odd, and then it turned into weeks with NO response. I reached out again wondering if my email got lost. And nothing. Almost 4 WEEKS later I finally got an email saying "an RMA has been emailed and once we receive the shoes it'll be another few weeks until you see your card credited." No apology or acknowledging my previous emails. Cross country season is over next week.

I have tried all kinds of shoes to fit my wider feet but the mainstream just doesn't work. I have been left to only buy Clarke shoes which are great but not really light or made for performance. Further, the New Balance box toes didn't fit the bill either, just not boxy enough. In comes the Altra on a recommendation from a friend and I have found the shoe. It fits, it's light, and it's great on performance. I now have four pairs of Altras and have earned the wrath of my wife for so many, but I've told her these will last a long time since they're built so well.

Update: Since contacting them almost two weeks ago, I haven't received a refund and will have to contact them again after "10 business days." Don't order from them directly, their parent company IconFitness (or whatever it's called) has terrible customer service. Order from another retailer to avoid this refund nightmare.

Since I've had consistent difficulty in finding shoes that fit me (size us 4.5-5 depending), I heard Altra was a candidate and decided to try them. I tried ordering off Zappos at first but my purchase was declined due to an overzealous credit card monitoring. So I ordered from them directly and the products were shipped quickly, but oddly three shoes in three separate boxes (seems to not be cost effective, but what do I know about merchandising, warehousing and shipping, right?). Unfortunately, they were still too big so I requested a return and was given three separate return shipping labels. I shipped them back and they arrived, but did not hear from them about the refund for a month. I got no confirmation that they received the return or that my refund is forthcoming. I emailed them after the month wait and they responded, but offered no apology. What if I had forgotten? It seemed like I would never have received a refund. I just find it shady when you, the customer have to remind businesses to refund you. It's like they're counting on people who forgot. If they were annoyed about the shipping costs, they can maybe consolidate having to ship shoes separate and/or charge a flat fee for returns like some retailers.

I already own a couple of pairs of Altra running shoes and love them dearly. Nice, wide toe box so I never feel my toes jamming into the end. And today I ordered a uniquely cut rain coat that allows for easy on and off when wearing a backpack. Only thing that irks me about buying online is they don't have "fit guides" to see what their measurements are for each size.

I bought these shoes for my son. He is flat footed and wears orthotics. The mid part of the shoe is too narrow to accommodate an orthotic device.

Altra is my favorite running shoes. So far i had 4 pairs and 1 pair coming. Continue to make your product better. Keep it up!

According to the carrier the shoes were damaged. Now Im waiting for the next shipment. Nothing special at all from Altra to solve the issue that wasnt my fault.

Never an issue with ordering online. Return is easy if needed. Only wish I could find the entire line of shoes locally, since sizes differ between models and shoe design. But the company is wonderful and they make the best running shoes around for your feet.

I bought some Altras a few years ago and have worn them out, and the store is now defunct, too. So I ordered on line. The wide, platypus-like toe box was perfect for my feet but the shoes I just got are too narrow. Where are those toe boxes please?

Altra parent company has evidently changed hands again. So, if you think you're buying a product from someone with a unique idea, that person is long gone. You just have a company interested in profit now. Altra customer service is the worst. It took them over a months time- and my hounding them-to inform me that my order wasn't filled because that shoe isn't offered any more... their response: We recently changed companies. VF corp purchased Altra shoes from Icon. So we have moved our warehouses and distribution centers as well as all of our customer services. The reason none of your information is showing up is because we have brand new ordering systems to process our orders more efficiently. We apologize for the inconvenience that this transition has caused you. Ok, they've been bought and sold again and fumbled the transition... I'm not the forgiving type in this case.

The worst customer service I have ever experienced in my life. Sure wish I would have read reviews sooner.

I love ALTRA shoes mainly because there is a pair that fits every running occasion and every type of terrain! I definitely put each pair through its paces and most of the time I feel good about the volume of miles I can get out of each pair. So far I'm unable to find an ALTRA that I don't like.

I am now trying out the new DUO's and Vanish-R's for the little bit of road mileage I do. However, I am a trail runner by heart and the Superior 3.5's cant be beat!