- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Allurez has a rating of 3.6 stars from 500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention engagement ring, wedding band, and pendant necklace. Allurez ranks 11th among Engagement Rings sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
2,016 reviews
Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all! They had an impressive number of diamonds to choose from, natural or lab-grown. Shipping was prompt after the ring was made (altogether a roughly 3-4 week wait from purchase to receipt). I also gotta say, having a little LED in the box to shine on the ring was an inspired idea. Now I just have to wait for the next vacation with my girlfriend to pop the question! Thank you!
I placed for me an expensive order. I kept checking for status and it just kept saying it was processing. Shipping date came and passed and i contacted them over and over again and all they would tell me was it was in processing. Over 2 weeks after they took my payment. Had to file a dispute with my credit card company. They have on their website like this is inventory and you can buy it, but then they say they have to make it. They need to set realistic expectations to buyers.
Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all! They had an impressive number of diamonds to choose from, natural or lab-grown. Shipping was prompt after the ring was made (altogether a roughly 3-4 week wait from purchase to receipt). I also gotta say, having a little LED in the box to shine on the ring was an inspired idea.
Now I just have to wait for the next vacation with my girlfriend to pop the question! Thank you!
They had the exact ring I imagined, with the side stones I desired. The price was pretty reasonable, all things considered.
It was exactly what I was looking for.
Although it was embarrassing that my finances ring had a gem fall out within months of purchase and weeks after I gave it to her she started wearing the ring on Feb18th. Your team did a great job getting the ring repaired and back to us. Thank you very much for standing behind your product and fixing this situation!
I was a bit overwhelmed when it came to purchasing a ring but the process was fairly simple with this company. It was pretty easy when it came to choosing the metal, band, and diamond. The turn over rate was pretty quick as well. The only issue I had was that the diamond/head was slightly uneven. A quick fix I managed on my own.
The styles of rings were exactly what I was looking for.
The time to receive the order was LONG. Maybe due to valentines day but my necklace was ordered on the 2/4/24 as a gift...I also thought I included the love necklace as the free gift being offered. Long story I decided to inquire and they said they had not filled my order ( thought 4-7 days but the days turned into the end of Feb)...Customer service was super helpful but I bought this necklace based on the website data and I will say it was somewhat hard to navigate...May or may not purchase here again. I spent more than $400. I thought the love necklace was a bonus to my tennis necklace...I play tennis...
Anyway that's it...
.The ring set was delivered in a short period of time in very nice ring boxes and she absolutely adores it. Constantly showing it off to people. Stunning!
The ring is beautiful and was returned to me like new after two diamonds fell out. She's very glad to have it back
I really liked the infinity ring when I saw it in ads, she really likes things from New York, and I really wanted her to say yes when I asked her to marry me.
Love the style and the infinity symbols represent how long our love will last.
I ordered this ring to celebrate the birth of my 5th baby in October. It is stunning and goes well some of my other rings I like to stack. The delivery service created some headaches but Allurez was quick to step in and assist.
They immediately addressed my concerns.
We have ordered jewelry from Allurez before and have always been happy.
I wanted a new birthstone ring to celebrate my new baby.
Ordering was easy, customer service was super responsive. A bit more communication between order and delivery would have been nice but customer service got right back to me whenever I had a question.
Wife picked it out.
I placed for me an expensive order. I kept checking for status and it just kept saying it was processing. Shipping date came and passed and i contacted them over and over again and all they would tell me was it was in processing. Over 2 weeks after they took my payment. Had to file a dispute with my credit card company. They have on their website like this is inventory and you can buy it, but then they say they have to make it. They need to set realistic expectations to buyers.
Ordered three stackable rings for my wife. Rings were a size too small. Allurez customer service representatives we fast and efficient in addressing the issue.
see review
Ring exactly as expected. Came very speedily. Expected to pay import fees as detailed on website, but did not expect to have to pay courier fee as paid for shipping at checkout. This put a downer on an otherwise great experience.
Price and had item I liked
I was able to customize the pendant and select 18k yellow gold and emeralds. Very pretty.
I was nervous thinking it was a fraud site but after I received it three weeks later the ring was absolutely beautiful!
Saw it on the Facebook ad and gave it a try
I love the sapphire blue stone and was looking for a new ring
I got exactly what I wanted at a much better price from a competitor. The item came as described. Customer service was excellent. They were honest about delivery. I called them to check on delivery, and they were able to give me exact shipping date. Gave shipping updates.
See above.
Better price for same item from competitors.
I saw it at a on a cruise ship and was obsessed!
The products this company gives is not acceptable. I ordered a setting by itself for a diamond that I own. I sent over the certificate with accurate sizing several times. They provided my ring at the WRONG size. It was way to big for my diamond. I told their jeweler this multiple times but they insisted that it was sized properly. I took the setting and diamond to a jeweler to get it set and they agreed that the setting was too large. Finally the jeweler from Allurez agreed that it was the setting was incorrect for my stone. Because of all this wasted time, I missed my engagement date. To add insult to injury, the Allurez team made me pay for the shipping cost to get the ring they screwed up corrected. (Roughly $150). This cost included shipping a fake stone they wanted to use for sizing reference (since they couldn't go off of the dimensions previously given I guess). Kelley the customer service rep did her best to fix this mistake but overall, the jewelers lack of competence and the lack of accountability of the management to provide a prompt correction to their screw ups, along with the fact that I had to pay to get them to fix their own mistakes leaves a very sour taste in my mouth. I would not recommend this company to anyone.
My ring was not delivered in the time frame I was told, upon receiving it looked cheap, no return yet
Tip for consumers:
Shamyra was the rep I dealt with online. They items shipped later than promised, they never had accurate updates leading me to believe this is all done outside the country potentially. My return almost a month later still has not been processed even though my return has been received weeks ago. Truly disappointed.
Products used:
I bought a ring and two bands, one was bent upon arrival. Ring did not arrive as it had been pictured. Customer service was slow to respond. Given my disappointment they still kept my deposit. I did not change my mind about my purchase I will buy locally - I would not recommend buying from this online retailer, get price matched at your local jeweler and know what you are getting. To return you must pay shipping and insurance via UPS which is $200+, this has no moral compass and for the money spent no personal touch or investment. BEWARE!
I had to follow up multiple times to find out what was happening with my order and when it was shipped. I never actually received a shipping confirmation but had to reach out to find out when it would be arriving on multiple occasions. The resizing and shine they did looks and fits great so I appreciate that but the communication and customer service could be improved.
Product not as nice as represented. Card charged before shipping.
Asked for delivery to UPS store. That was not done.
Wife picked it
Wife’s choice
Much smaller than expected. The picture was misleading
I have not shopped for jewelry in multiple years. I picked out a diamond and then the setting. I was contacted by a representative, and I was actually upgraded on the size of my diamond!
I had questions on the delivery method and had all of those questions answered
My ring diamond fell out and no body at your company answers a phone or call anyone back. It basically took us 5 months just to get someone from your company to talk to the insurance adjuster to get the diamond replaced.
Worst customer service I have dealt with
Had a ring I liked but after this experience I will be taking my future business somewhere else
I was able to design an amazing ring right on the website!
Price! It can’t be beat! I designed a ring for less than one on the shelf!
Quality for the money!
The order took longer than we expected but we were sent an email when it was sent - delivery was overnight- the ring was very nice
Worst company I have ever felt with! Very crooked!
Terrible experience! I wish I could put no star!
Thought it would have been a good company, but was wrong!
It’s was pretty on the picture!
Was quick service delivery was fast overall experience was great
Found searching the internet and liked the products
Gift for a friend thought it was right choice
Gain trust and grow your business with customer reviews.
Allurez.com is committed to providing you with the largest and the finest selection of engagement rings, wedding bands, bridal jewelry, fine fashion jewelry, and certified loose diamonds.
