Acas.org.uk

Total waste of time. I went through the conciliation process with an adviser called Melissa regarding a legal dispute with an ex employer that overpaid me and wanted me to repay all of the overpayments including additional tax that I'd been charged as a result of receiving two salaries per month. She sent an e mail to the employer who refused to negotiate on any terms and abandoned me thereafter. I chased her several times only to be told the conciliation process had been closed due to the employers refusal to discuss any kind of compromise. I was promptly taken to court thereafter. What a complete waste of time.

I rang for advice.
The person I spoke to asked me to explain what had happened, then instead of letting me explain she literally interrupted after every sentence in an overbearing, impatient and rude way. She insisted on sending me a guide to grievance procedures, but had she listened instead of talked at me all the time she would have known I have already exhausted grievance process.
A pointless and useless service - no wonder employers get away with abusing the law when this is the only place the abused can turn to for help!
ACAS make false assurances that you can remain confidential. I wrote an identical review on another review site and ACAS are demanding my personal data or removal of the review. After my recent experience with them I have no desire to have any further contact and certainly wouldn't trust them with my personal data.