1-800 Contacts has a rating of 2.3 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1-800 Contacts most frequently mention customer service, next day, and business days problems. 1-800 Contacts ranks 80th among Contact Lenses sites.
I had SUCH a good experience ordering contacts. I had a terrible experience with Warby Parker and was really flustered when I was making my order. I messed up two different times when I ordered and they were able to fix everything over chat and were SO helpful. Truly a great experience (and I work in Customer Service myself so I know)! I've been won over. Will definitely buy from them again.
Ordered contacts paid for overnight shipping took two days to get.They said they had to confirm with doctor.Uploaded my prescription to them still had to confirm which was fine but still sent me wrong lenses for one eye. Turns out they never confirmed anything and sent me them anyway which were wrong and didn't match my prescription i sent them.Two weeks later still couldn't get the replacements for my one eye. Ten emails and calls later still working on it no contacts sent to me yet.Finally said enough is enough and sent the years worth of lenses back.Would never do any business with them again.
Ordered contacts paid for overnight shipping took two days to get.They said they had to confirm with doctor.Uploaded my prescription to them still had to confirm which was fine but still sent me wrong lenses for one eye. Turns out they never confirmed anything and sent me them anyway which were wrong and didn't match my prescription i sent them.Two weeks later still couldn't get the replacements for my one eye. Ten emails and calls later still working on it no contacts sent to me yet.Finally said enough is enough and sent the years worth of lenses back.Would never do any business with them again.
Products used:
Contacts
You can pay 20$ for a perscription on the site, however after you pay and finish the test all it says is "test complete" and no update about when your perscription is going to be verified by a doctor, or even if they will send an email update. FINALLY 1 day later I got an email from them verifying perscription, clicked on link that says "order now with your renewed perscription" or whatever and it doesnt automatically even enter your $#*!ing perscription into the checkout and there nowhere to upload it. So THEN you have to wait for another email saying we cant ship your order because you need to upload perscription - now this link is broken on mobile. Basically you have to sift through links in order to do the most basic $#*!. It took like 2 $#*!ing days to order contact lenses for no reason.
After days of no update, I deci6to send them a follow up email, turns out they are out of stock of the contacts I order and pushed my orders' ETA to few weeks than what they said after I ordered. Disappointing that I have to follow up to give an update. Most online places will give you an update automatically and be apologetic about it. Reason why I'm giving them 2 stars is because at least somebody responded to me.
I am sorry to say that I am shop with 1-800 contacts. They have always been cooperative with excellent customer service. To offer a gift card after you make a large purchase was wonderful,But now they are not taking any responsibility because the gift cards DO NOT WORK! They only refer you to a website or an 800 number to call -which neither you offer a live person! It's a complete runaround!company does not support their offers or take any responsibility!horrible
Tip for consumers:
Which is a huge disappointment especially since I’ve always loved this company for their excellent, Customerservice! Offer a gift card that doesn’t work I believe is fraudulent
Products used:
I placed a large order for contact lenses with the agreement that I would receive $105 gift card!The card has been registered and used ones leaving about a $40 balance however every attempt I have made to use it since I am declined! To make matters even worse, when I call 1- 800 contacts they give me an 800 number to call. I specifically ask is it a lie person and was told yes! It is just a recording, lecturing for you back to the website, and the website that refers you back to the phone number! 1-800-contacts takes no responsibility at all-Which is a huge disappointment especially since I’ve always loved this company for their excellent, Customerservice! Offer a gift card that doesn’t work I believe is fraudulent
I'm not a customer but I find your commercials very annoying and stupid. Please advertise to people who actually wear contacts.
If you use insurance they take away your 25% discount for being a new customer as well as any rebates you're supposed to get from the lens company. And they even raise the price of your lenses! So many great incentives to buy from this company, not! I don't know who is running into the place these days but they're running it right into the ground I'm never going to buy anything again.
Tip for consumers:
This business is horrible and unethical.
Products used:
A different company. Contact lenses.
They are decent to use and pretty consistent. I have never had too many issues with them. They have been late a few times.
I ordered my contacts with the $20 next business day delivery. The contacts came in 3 days and came in good shape, with a receipt and an extra contact lenses case. I would buy from here again. Also had very nice representatives.
I scanned my contact case and it uploaded my prescription but they still wanted it verified so I sent them an email of my prescription and they wouldn't except it, then they wanted my doctors name and number to verify. I don't understand why they wouldn't just sell me the ones I wanted, they're incredibly difficult to deal with and I will make sure I go out of my way to tell people not to use them.
Tip for consumers:
Do not waste your time with 1800CONTACTS
Products used:
None they’re terrible
First ovall their price doesnt match competition as they said. You can get better price at Clearly.ca And watch out if you buy from Canada they dont convert their pricing so for exemple my bill was 175 but after conversion it was 246! Great surprise tho. It's like we are in 2007 and they dont adjust the pricing from your localisation (USD--> CAD). In a competitive market such as contact lenses it is really surprising that they deliver so a poor experience.
Canceled the order than sent contacts anyway and charged insurance company. Have the wrong prescription
1-800 Contacts was easy to use and easy to order from…BUT when I had trouble getting my package from UPS and I was returned to sender I decided to just cancel my order and go with LASIK (I've been toying with it anyway). When I called to cancel my order the customer service representative was initially nice but when I said I wanted to cancel my order he responded with "Oh I can't do that but I can send out some replacements for you today." When I said I don't want replacements because I never received the first ones. I want to cancel my order he said he would try to do that and put me on hold. When he came back on the line he said he spoke with a manager and the refund wound be on my card in 3-5 days and then hung up on me. Didn't take any further information (like an order number) so I have no idea if it will actually be done or not.
Products used:
Contacts
I placed an order and was promised a refund in 60 to 90 days. I have contacted them several time and now had to report the rebate lost. Basically I'm not getting a rebate.
Tip for consumers:
Terrible company doesn’t follow through with rebates promised at time of purchase.
Products used:
Contacts
The company has an absurd website that automatically reorder contacts without being very careful about what you click on. The refund process is ridiculous convoluted once you are subjected to their "orders"
Purchased contacts and my order came to $385.14. I checked my CC statement the next day and the $385.14 charge was there... along with another, mysterious $392.33 charge. Customer service reps say they "can't see the charge" and "it'll probably drop off in 3 to 10 business days." They can't explain what the charge is, why I was charged nearly $400 extra, and they say they cannot do anything about it. My only recourse was to file a chargeback and never do business with 1800Contacts ever again.
I had SUCH a good experience ordering contacts. I had a terrible experience with Warby Parker and was really flustered when I was making my order. I messed up two different times when I ordered and they were able to fix everything over chat and were SO helpful. Truly a great experience (and I work in Customer Service myself so I know)! I've been won over. Will definitely buy from them again.
Products used:
Contacts
Due to certain financial setbacks as a result of the pandemic, I held off on ordering contacts because of the expense. I had already purchased glasses through my local optometrist, but waited to get contacts since they're purely cosmetic. I just got back on my feet again after nearly a year out of work, and decided with summer coming up that I'd like to be able to wear sunglasses, again. So, I verified my prescription was still valid for a few more months, and attempted to order contracts not once, but TWICE from this site. Both times they rejected my prescription as invalid after making two lengthy calls to my eye care provider, who could not tell me why my prescription was invalid and that no one had contacted them as claimed in their email. Total bllcrap and a waste of time! Had I known I was locked into purchasing exclusively from my optometrist, then I'd have saved myself the effort of researching what reputable online source!
Tip for consumers:
Just buy local
Products used:
None
I was kind of worried about ordering contacts online. But I was surprised it was great. Got got just what I ordered. Did not have to leave home and drive to the store wait in line. So quick and easy I will be ordering my contact from them from now on. It did cost.22 more but with the price of gas a big savings
I am extremely happy about the customer service they provided. USPS lost my package when I initially placed an order with them for my contacts. When I contacted these people they replaced my order immediately for free of cost and with the UPS next day delivery as I needed my contacts ASAP. Their prices are very reasonable as well. They truly know what they are doing and I will be their lifelong customer. Thank you for your awesome services :))
I complained about the price they had on the invoice was in US currency but 1800 Contacts hides that. I paid over $50 more just for the exchange. They sent me an RMA to return the contacts but that RMA was not valid when I when to UPS. After that 1800 Contacts told me to make my own shipping label, pay for the shipping and they would reimburse me. With the running around they expected and the time I already wasted and will waste with 1800 Contacts I kept the contacts. Plus. If I sent the contacts back I do not trust 1800 Contacts to reimburse me for the shipping or to give me a refund. The $50 I overpaid is cheaper than losing the contacts, my money and time.
I had been ordering contacts for a while from them. The prescription on file, after going through their digital eye exam process, isn't even for the same contacts I've been wearing. Now I can't even use the prescription. To make matters worse, the contacts I need won't be in stock for 8 weeks. I have a useless prescription that I can't take elsewhere, and no contacts for 8 weeks. Terrible.
Tip for consumers:
Don't order from them, but if you do, make sure they have your contacts in stock before you submit the order. Their sales people told me earlier there was an eta delivery of about a week or two. Then, after I completed the order, the same sales person sends me an email saying it will be 8-10 weeks. Didn't they know these were backordered before I submitted the order? I tend to believe they did and wanted to make sure I ordered anyway. What a joke.
Products used:
I used to use their contacts. Now I pay for them and wait 8 weeks for a delivery.
Zero transparency, fake expectations. They try to lure customers in using advertising and marketing techniques, but they have the worst service. PLEASE DO NOT BUY FROM THEM.
Products used:
LENSES
I paid extra $20 for express shipping and doesn't get here the next business day. I had bad luck with the weekend as well, which ended up being a 4 day wait. It's so upsetting. Talked to customer support and she was absolutely rude and kept trying to tell me that it takes 24hrs for prescriptions to be confirmed. So why is it you have the option for the 'teleported' delivery if it isn't?
Save your money and don't order from here.
Tip for consumers:
Don’t do it.
Products used:
Contacts
I tried to log into my account to no avail someone said they would help me they were experiencing technical difficulties I had to take an exam after figuring out the exam myself hours later they called me the next day after the order was placed telling me I had to take another 20 dollar exam there hacks with contacts don't bother
If you want your ordered messed up by 1800 and then have to resubmit your "expired" prescription, go ahead and use them. They'll steal your money.
Our goal at 1-800 Contacts is to make getting your contact lenses as easy and convenient as possible. Our entire team is dedicated to providing you with a simple, hassle-free way to get your lenses:
Ordering is simple and fast. You can order by phone, through our website, or by downloading our amazing mobile app to your smartphone. You can provide your prescription information from the written copy from your doctor's office or from your boxes. We'll call your doctor to confirm everything is right. Or you can text a copy of your prescription right to us.
We have millions of contact lenses in stock, so you can get them quickly -- like when you're on vacation or when the dog thinks they're toys.
We also have free standard shipping on all internet and app orders, offer free torn lens replacement, and we'll take back any unused lenses if your prescription changes.
We know contact lens emergencies happen. So we have live customer support available 24/7 via telephone, email or live chat. We're here when you need us -- even at 2 o'clock in the morning!
1-800 Contacts has been delivering contact lenses for more than 20 years. From the early years of phone and mail-order, through the growth of the Internet, and now with the prevalence of smartphones and mobile apps, our dedication to providing a simple, hassle-free way to order contact lenses has never changed.
Our founder believed that ordering contact lenses should be easy... and not break the bank. As a contact lens wearer himself, he found it difficult to fit buying contact lenses into his already busy schedule. He didn't have time to drive to the eye doctor (during their hours), wait in line, order, and then wait a week or two and drive back to the eye doctor to pick up his lenses. He thought there has to be an better way -- and then set about to make it. The result was 1-800 Contacts.
1-800 Contacts was created to serve the needs of contact lens wearers. Having a toll-free number meant you didn't have to try and fit going to the doctor's office to order lenses into your schedule. To-your-door delivery meant you didn't have to pick your lenses up. A large inventory meant you could get them quickly -- to your home, to your office, to your hotel. 24/7 availability meant you could order on your schedule -- any day, any time.
Since those early years, we've worked hard to continue to provide you with excellent service, easy ordering and quick delivery -- all at a fair price.
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