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on 4/2/20It is straightforward and easy, and they are great.
Really easy, they come back straight away & you can keep up the conversation (as opposed to those "no reply" addresses)
Very easy. Just go through the customer services section and choose which option it's regarding and send a support ticket. They usually respond within 24 hours at the most. They're really good.
Only used once, simply visit the customer service section and submit online. I got a response the next day.