The Beauty Place Questions & Answers

Question 1

Question:

Does this company sell legit products or counterfeit Does this company sell legit products or counterfeit

Answer · 2015-09-08T07:27Z

Hi Jocelyn, thank you so much for your question. TheBeautyPlace.com sells legitimate and authentic products. We have a loyal customer base for the brands sold on our website which they previously ordered from other retailers but found our prices to be ideal. We do suggest to review the product descriptions in case there are differences in packaging i. E. "factory sealed out of the box" and highly encourage customers to review our return policy thoroughly prior to making a purchase: http://www.thebeautyplace.com/return-policy You can also contact customer service at 877-990-1112 if you have any further questions you'd like to inquire about.

Question 2

Question:

Is the beauty place an active business. no response when i tried to go onto their website. Is the beauty place an active business. no response when i tried to go onto their website.

Answer · 2017-11-01T06:16Z

Hi Barbara, Yes, TheBeautyPlace.com is up and running. We are not sure why the website is not responding for you. If you have any questions please feel free to contact our customer service department at 877-990-1112 M-F 8:30 AM - 5:00 PM EST.

Question 3

Question:

Yes are your products authentic and are you licensed to sell skinceuticals? also if i were to make a purchase, how could i find out what the expiration date is on the product Yes are your products authentic and are you licensed to sell skinceuticals? also if i were to make a purchase, how could i find out what the expiration date is on the product

Answer · 2017-04-25T06:01Z

Hi, Trina all of the products that are sold on TheBeautyplace.com are authentic, new and unused. Since we sell Skinceuticals well below their retail price we are not licensed or authorized by Skinceuticals. A lot of skinceutical products do not come with a expiration date, instead they have a shelf life. Some products like the SPF's do come with expiration dates. If you do need a date you could always call our customer service department and they could help you further with that information.

Question 4

Question:

I read the reviews and being as i am not familiar with the product i purchased; i'd like to be certain that the product pca pigment gel is a genuine product. I read the reviews and being as i am not familiar with the product i purchased; i'd like to be certain that the product pca pigment gel is a genuine product.

Answer · 2017-01-31T12:29Z

Hi, Jacqueline Thank you for your question and we understand your skepticism. All of our products are genuine and authentic product. Also we do not sell products that have been tampered with or are expired. Below we have provided you with our return policy. https://www.thebeautyplace.com/return-policy Thank you, Jennifer

Question 5

Question:

Need my order confirmation number Need my order confirmation number

Answer · 2015-09-08T07:22Z

Hi Audrey! We would be glad to assist you! Please send an email to info@thebeautyplace.com with the Billing First and Last Name to look up your order.

The Beauty Place Questions & Answers

Does this company sell legit products or counterfeit Does this company sell legit products or counterfeit

Is the beauty place an active business. no response when i tried to go onto their website. Is the beauty place an active business. no response when i tried to go onto their website.

Need my order confirmation number Need my order confirmation number

Hi, i just bought my first item, the skinceuticals c e ferulic 1 oz and it does smell quite odd. is that normal?

I have been emailing & calling them, getting no response. my package hasn't been sent out yet, says it still processing. i need someone to contact me.

Why must products be unopened in order to receive a refund? that seems unfair.

I do not understand your return policy, which requires that the product must be unopened in order to qualify for refund. please explain.

Can’t see your question? Ask to get answers from the The Beauty Place staff and other customers.

The Beauty Place Questions & Answers

Does this company sell legit products or counterfeit Does this company sell legit products or counterfeit

Is the beauty place an active business. no response when i tried to go onto their website. Is the beauty place an active business. no response when i tried to go onto their website.

Need my order confirmation number Need my order confirmation number

Hi, i just bought my first item, the skinceuticals c e ferulic 1 oz and it does smell quite odd. is that normal?

I have been emailing & calling them, getting no response. my package hasn't been sent out yet, says it still processing. i need someone to contact me.

If you are not licensed to sell some of the brands, how can you sell them? where do you get them?

Why must products be unopened in order to receive a refund? that seems unfair.

I do not understand your return policy, which requires that the product must be unopened in order to qualify for refund. please explain.

Can’t see your question? Ask to get answers from the The Beauty Place staff and other customers.