SneakerHead Questions & Answers

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Here’s what consumers have asked with answers from SneakerHead staff and previous consumers.

5 questions answered

0% answered in 1 day

Question:

I ordered the new jordan's 12 and they did not come yet. it's been 3 weeks and i was suppose to get them before vacation the 22nd and they did not arrive. should i contact them? I ordered the new jordan's 12 and they did not come yet. it's been 3 weeks and i was suppose to get them before vacation the 22nd and they did not arrive. should i contact them?

Answer:

They wouldn't answer emails. I sent 5 and nothing. It's been over a month on my order.

By Mike T. over a year old

See more answers (2)

Question:

Seems most of these comments are about bad customer service and timing. but what i really want to know is: are the shoes real? Seems most of these comments are about bad customer service and timing. but what i really want to know is: are the shoes real?

Answer:

YES! ALL THE SNEAKERS ON SNEAKERHEAD.COM ARE REAL. NO FAKES. NO B-GRADES.

By aaron k. over a year old

Question:

Do all of the sneakers come in official boxes or postal packages? Do all of the sneakers come in official boxes or postal packages?

Answer:

Please contact our Customer Service Department at 1-866-339-7463... they're eager to help!

By aaron k. over a year old

Question:

Hello, i'm wanting to purchase a pair of shoes for a christmas gift. do you think i will have them before the 25th? Hello, i'm wanting to purchase a pair of shoes for a christmas gift. do you think i will have them before the 25th?

Answer:

Yeah I ordered mine and got them a week after I ordered them

By Darrell B. over a year old

Question:

Huh, all signs point to this site seeming okay. it's affiliated with yahoo shopping, and all the badges check out, from what i see. if you're worried, you could call them up or email them with specific questions about the item you want and see how they respond to you... Huh, all signs point to this site seeming okay. it's affiliated with yahoo shopping, and all the badges check out, from what i see. if you're worried, you could call them up or email them with specific questions about the item you want and see how they respond to you...

Answer:

Please contact our Customer Service Department at 1-866-339-7463... they're eager to help!

By aaron k. over a year old

Question:

Are your nike air jordan sneakers new or preowned

Question:

I wanted to purchase the yeezy 350.. but for the same price as retailers, i want to know is the sneakers replica or real..

Question:

Hi, i have sent many emails about a package i never received

Question:

Are these authentic or knock offs?

Question:

Hello, i just bought 2 identical pairs of shoes by increasing the qty in my basket. now that size is out of stock, will i still get both?

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SneakerHead Questions & Answers

Seems most of these comments are about bad customer service and timing. but what i really want to know is: are the shoes real? Seems most of these comments are about bad customer service and timing. but what i really want to know is: are the shoes real?

Do all of the sneakers come in official boxes or postal packages? Do all of the sneakers come in official boxes or postal packages?

Hello, i'm wanting to purchase a pair of shoes for a christmas gift. do you think i will have them before the 25th? Hello, i'm wanting to purchase a pair of shoes for a christmas gift. do you think i will have them before the 25th?

Are your nike air jordan sneakers new or preowned

I wanted to purchase the yeezy 350.. but for the same price as retailers, i want to know is the sneakers replica or real..

Hi, i have sent many emails about a package i never received

Are these authentic or knock offs?

Hello, i just bought 2 identical pairs of shoes by increasing the qty in my basket. now that size is out of stock, will i still get both?

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Is this your business?