Dear Markus,
First of all, you should know that the absolute majority of our female members are registered offline by our local partners because they do not know English or cannot manager online communication on their own. However, they all do have email addresses and they are encouraged to use them at least for exchanging photos. Ladies find it easier to correspond through the site because their local agency puts down and forwards their messages. All they have to do is just call them on the phone and get professional translation and advice.
However, if a couple exchanges contact details and decides to communicate off the site, the agency is no longer interested in providing assistance to the woman and she has to use her email on her own.
We have an agreement with local agencies that they provide access to personal email for their female clients free of charge two times a week.
If a lady doesn't have any other means of using the Internet and does not know English, the man will not be getting her responses as often as he used to when our staff was helping her. We always recommend our clients to discuss this issue beforehand.