Hi Lottie. You are correct, ShopRunner does not process your order nor ship your products. The retailer with which you placed your order does that. ShopRunner is in partnership with top retailers and brands to offer our members free 2-day shipping on all purchases of eligible items from participating retailers. Additionally, ShopRunner members receive Free Shipping on Returns of eligible items and exclusive offers from our participating retail partners. Basically, ShopRunner connects top retailers with our online shoppers. For more information about ShopRunner, please visit us a shoprunner.com.