ResumeGenius FAQ | Sitejabber

Question:

Received no cancellation email. ever. i have been charged for 2 months. talked with "john" today about this matter. my bank has been notified. claims are disputed. your company will be investigated. if i don't receive satisfactory results, i will continue to pursue this matter. several attorneys in the family. you have turned over the wrong stone! kelly manis Received no cancellation email. ever. i have been charged for 2 months. talked with "john" today about this matter. my bank has been notified. claims are disputed. your company will be investigated. if i don't receive satisfactory results, i will continue to pursue this matter. several attorneys in the family. you have turned over the wrong stone! kelly manis

Answer:

They stole my money! 240 bucks! I also went to the bank to dispute them.

By Queila O. over a year old

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Question:

Why does the resumegenius employee tell you if you leave a 4 or 5 for the review, they will put in a word to speed up your refund? is this ethical? Why does the resumegenius employee tell you if you leave a 4 or 5 for the review, they will put in a word to speed up your refund? is this ethical?

Answer:

Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!

By Mark S. over a year old

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Question:

I am taking you to small claims court and exposing you for deceptive and predatory practices. claudia duarte I am taking you to small claims court and exposing you for deceptive and predatory practices. claudia duarte

Answer:

Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius

By Alexandra M., Director of Operations over a year old

Question:

Where on the contract of usd1.95 does it say the monthly cost of usd39.95 and how do you stop this cost with immediate effect and get your money back?

Answer:

Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.

By Alexandra M., Director of Operations over a year old

Question:

I'm very upset. i was sure i cancelled this service before the 14 days was up. i needed 1 resume. i see others getting a refund but i was told no. I'm very upset. i was sure i cancelled this service before the 14 days was up. i needed 1 resume. i see others getting a refund but i was told no.

Answer:

All you need to do is tell them your credit card company agreed to file a fraud charge and they will immediately grant a refund. Also, you can tell them you're going to contact the better business bureau.

By Mary w. over a year old

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Question:

Did not work for me and i have been charged $40.00 dollars would like a refund Did not work for me and i have been charged $40.00 dollars would like a refund

Answer:

They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.

By Sumer A. over a year old

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Question:

Has anyone ever used the cover letter template when applying to jobs? since they are not technically your own words, did you still use it? Has anyone ever used the cover letter template when applying to jobs? since they are not technically your own words, did you still use it?

Answer:

Yes you can use it, if it doesn't say copyright on it.

By Terri T. over a year old

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Question:

Yall tried to scam me with your janky payment system. screw yall Yall tried to scam me with your janky payment system. screw yall

Answer:

I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.

By Richard V. over a year old

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Question:

What are the charges for resume formating and a cover letter. What are the charges for resume formating and a cover letter.

Answer:

1.95 for 14 day subscription. Then they want to charge you 39.95 monthly automatically and wont let you cancel it. Dont use resume genuis

By Michael H. over a year old

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Question:

Similar situation, i have paid like 2 dollars several months ago for a trial but it has been charging me 100 dollars without me knowing it. Similar situation, i have paid like 2 dollars several months ago for a trial but it has been charging me 100 dollars without me knowing it.

Answer:

Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius

By Alexandra M., Director of Operations on 7/6/23

ResumeGenius Questions & Answers

Why does the resumegenius employee tell you if you leave a 4 or 5 for the review, they will put in a word to speed up your refund? is this ethical? Why does the resumegenius employee tell you if you leave a 4 or 5 for the review, they will put in a word to speed up your refund? is this ethical?

I am taking you to small claims court and exposing you for deceptive and predatory practices. claudia duarte I am taking you to small claims court and exposing you for deceptive and predatory practices. claudia duarte

Where on the contract of usd1.95 does it say the monthly cost of usd39.95 and how do you stop this cost with immediate effect and get your money back?

I'm very upset. i was sure i cancelled this service before the 14 days was up. i needed 1 resume. i see others getting a refund but i was told no. I'm very upset. i was sure i cancelled this service before the 14 days was up. i needed 1 resume. i see others getting a refund but i was told no.

Did not work for me and i have been charged $40.00 dollars would like a refund Did not work for me and i have been charged $40.00 dollars would like a refund

Has anyone ever used the cover letter template when applying to jobs? since they are not technically your own words, did you still use it? Has anyone ever used the cover letter template when applying to jobs? since they are not technically your own words, did you still use it?

Yall tried to scam me with your janky payment system. screw yall Yall tried to scam me with your janky payment system. screw yall

What are the charges for resume formating and a cover letter. What are the charges for resume formating and a cover letter.

Similar situation, i have paid like 2 dollars several months ago for a trial but it has been charging me 100 dollars without me knowing it. Similar situation, i have paid like 2 dollars several months ago for a trial but it has been charging me 100 dollars without me knowing it.

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