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on 3/27/19Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break.
Possibly yours may have been an rare unfortunate happening.
HORRIBLE CUSTOMER SERVICE and can NEVER answer your questions. I always got the same BS answer from them that they would get a rep to call me back. I truly believe this company is a bunch of SCAMMERS!
That is the start of my problem with a product I received last week but did not come with all advertised parts. They are refusing return because it is freight.
Never experience this. Their rep was very knowledgeable about parts and installation. Sorry for your experience