NewYorkDress Questions & Answers

Thank you for your question. We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. You can read actual reviews we have received from our customers who are pleased with our service on our site here http://www.newyorkdress.com/Reviews.html, and you can see actual reviews posted on customer review sites at the following two links: http://www.trustpilot.com/review/newyorkdress.com as well as this website. Feel free to contact via live chat or via phone at 212-594-3600, we are here to help you find the perfect dress for your event. Thank you Ruthanne E. And Linda L. For your support! :)

Thank you for you question. We are sorry for any inconvenience that you have experienced, and would like to assist you further. Our orders are usually processed within 24 hours, and all of our in stock items ship within 5-7 business days with our standard free ground shipping, and within 1 business day if an upgraded shipping method is selected. We do have some dresses that are very popular, and that sell out quickly or dresses that the designers are no longer mass producing; in which case we provide the option to have the dresses specially made for you if it does not conflict with the date that you need the dress. For Specially made dresses, the shipping time varies, and we provide the production on those specific dresses on the dress page on the website. Please call or chat with us as soon as you can, so that we can look into your order for you. We are here for you 24/7.

Hi Christine, NewYorkDress here! Thank you for your question. We work with designers all over the world who manufacture their dresses where they are located. Our dresses are 100% real and we do our best to find you your perfect size and preference. If you have any questions, please give us a call at 212-594-3600 and we will be more than happy to assist you. Or you can email us at info@newyorkdress.com. Thank you for your questions and have a great day!

Hi Haya! We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. You can read actual reviews we have received from our customers who are pleased with our service on our site here http://www.newyorkdress.com/Reviews.html, and you can see actual reviews posted on customer review sites at the following two links: http://www.trustpilot.com/review/newyorkdress.com as well as this website. International Shipping is generally between 5 to 7 business days, depending on stock availability. Feel free to contact via live chat or via phone at 212-594-3600, we are here to help you find the perfect dress for your event. Best regards, Lisa R.

Hi Angie & Virginia, We are an authorized dealer for all of the designer dresses that we carry. This can be verified, by logging in to the designers websites of the dress you are interested in, and on the where to buy section, you can search for NewYorkDress.com We do follow the industry standard in regards to Return policies, for special occasion dresses. However if you were not satisfied with something, you can contact us directly and we will be able to help as best as we can. We can be reach at 212-594-3600 M-F from 8am-8pm USA EST. In regards to reviews, besides our reviews you can also visit other previous shopped reviews here: http://www.trustpilot.com/review/newyorkdress.com. Best regards, Lisa L.

Hi B, Thank you for your question. We accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee. Please note Bridal, Bridesmaid, Body Shapers and Clearance items are FINAL SALE and are not eligible for exchanges or refunds. We will only accept returns for items that have not been worn, altered, washed or tampered with. Newyorkdress reserves the right to deny credit or charge an additional fees if the merchandise does not meet return policy requirements. You can find more information about returns here: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES I hope this answers your question. If you want to speak with us further please give us a call or chat with us online!

Hi Belhassen, All of our designs come straight from the legitimate designers we work with who are from all over the world. What you see pictured on the website is the garment that will be arriving to your door! Thank you for your question!

Hi Fariba, Yes, we work with designers and when you place the order, the designer ships it to us so we may ship it to you (if we do not already have the item in stock). Thank you for your question and have a great day!

Hi Fariba, We are located at 307 West 36th street in Manhattan, New York. You can find our return policy on our website: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES Thank you for your question!