They respond via email but the responses are repeatedly useless

Never response, once you have paid. But if you are ready to or about to pay their responses are 1step ahead then you. But once you have any proplems then, no way that they will response nicely nor they will response on time.

They are mostly bots. Will play back and forth games but never issue refund.

You have the only option of communicating via email to support@litfad.com. No phone. Home office is in Hong Kong

They initially responded quickly but only to say they would only refund 5-15% of the total price of my purchase. When I declined, communication stopped. They have not responded any more. Next will be to contact BBB that this is a counterfeit company.

From our email correspondence:

Me:
Hi,
I have found your very poor reviews, 80% one star, that is impressive.
Your company is a scam.
We will share our bad experience and alert people to avoid this company.

Litfad:
Sorry for that.
Regards,
Litfad

They don't even deny they are a scam...